These 10 apps lead Zendesk Marketplace's Contact Center category as of September 2026 — ranked by user rating, review count, and audit score, refreshed every 24 hours from the canonical Zendesk marketplace listing.
Discover the top-rated contact center apps available on Zendesk Marketplace. Rankings based on user ratings, review count, and market performance.
Updated · methodology: audit-score · About AppRanks
This is the curated shortlist — the top-ranked contact center apps. To browse every contact center app on Zendesk Marketplace, see the full Contact Center category.
This list ranks the top 10 Zendesk apps classified under Contact Center by the source marketplace's own taxonomy — apps appear here only because Zendesk Marketplace itself tags them in this category, not because of any AppRanks editorial decision. Within the category set, ranking uses a Bayesian-ish blend of average rating × natural log of review count: the formula is , so a high-rating-low-review app doesn't leapfrog an established listing on a single 5-star outlier. The blend favors apps that are both well-reviewed AND have an established user base.
rating × ln(reviewCount + 1)AppRanks does not invent a proprietary score for public surfaces — the rank shown mirrors the marketplace's published category position exactly, scraped on a 12-24 hour refresh cycle from the canonical Zendesk Marketplace listing. The category lookup happens at request time and the page is cached at the edge for 1 hour to absorb traffic spikes; the underlying ranking data refreshes daily so the list stays accurate within one day of any source change. AppRanks does not editorially promote or demote apps based on advertiser or partnership status — the same blend formula applies uniformly across every app on this platform.
Ranks #1 in the Zendesk Marketplace contact center category as a well-rated listing. Currently has a growing review traction (439 reviews, 4.0★ avg). Pricing: Free to install. Position holds for the trailing 30-day window.
Pick if: Pick this if you want an emerging contact center option — Harvest ranks #1 on Zendesk Marketplace and is still building review depth.
Ranks #2 in the Zendesk Marketplace contact center category as a category-leading listing. An early-stage review volume (71 reviews) with a 5.0-star average. Pricing: Free to install. Position holds for the trailing 30-day window.
Pick if: Pick this if you prioritize merchant satisfaction over scale — Page not found holds a 5.0-star average across 71 reviews in the contact center category.
Ranks #3 in the Zendesk Marketplace contact center category as a category-leading listing. Tracks at 5.0★ across 92 reviews — early-stage review volume. Pricing: Free to install. Position holds for the trailing 30-day window.
Pick if: Pick this if you prioritize merchant satisfaction over scale — 55PBX Softphone PABX Virtual holds a 5.0-star average across 92 reviews in the contact center category.
Holds position #4 in the Zendesk Marketplace contact center category as a category-leading listing. Currently has an early-stage review volume (12 reviews, 5.0★ avg). Pricing: Free to install. Refresh: daily from the source marketplace.
Currently sits at #5 in the Zendesk Marketplace contact center category as a well-rated listing. An early-stage review volume (86 reviews) with a 4.0-star average. Pricing: Free to install. Refresh: daily from the source marketplace.
Holds position #6 in the Zendesk Marketplace contact center category as a category-leading listing. Tracks at 5.0★ across 7 reviews — early-stage review volume. Pricing: Multiple plans available. Refresh: daily from the source marketplace.
Currently sits at #7 in the Zendesk Marketplace contact center category as a category-leading listing. Currently has an early-stage review volume (40 reviews, 5.0★ avg). Pricing: Free to install. AppRanks tracks this listing on a 24-hour cycle.
Holds position #8 in the Zendesk Marketplace contact center category as a well-rated listing. A growing review traction (167 reviews) with a 4.0-star average. Pricing: Free to install. AppRanks tracks this listing on a 24-hour cycle.
Call Insights & Summary by Pluno
Currently sits at #9 in the Zendesk Marketplace contact center category as a category-leading listing. Tracks at 5.0★ across 14 reviews — early-stage review volume. Pricing: Free. AppRanks tracks this listing on a 24-hour cycle.
Holds position #10 in the Zendesk Marketplace contact center category as a well-rated listing. Currently has an early-stage review volume (3 reviews, 4.0★ avg). Pricing: Free to install. Source: Zendesk Marketplace's own published category position.
Same data as the ranked cards, condensed into a sortable-by-eye grid: rating × review depth × pricing tier across the top 10 contact center apps on Zendesk Marketplace.
| # | App | Rating | Reviews | Pricing |
|---|---|---|---|---|
| 1 | Harvest | 4.0★ | 439 | Free to install |
| 2 | Page not found | 5.0★ | 71 | Free to install |
| 3 | 55PBX Softphone PABX Virtual | 5.0★ | 92 | Free to install |
| 4 | SweetHawk Suite | 5.0★ | 12 | Free to install |
| 5 | Dialpad | 4.0★ | 86 | Free to install |
| 6 | Advanced Search Plus | 5.0★ | 7 | Multiple plans available |
| 7 | Aircall for Support | 5.0★ | 40 | Free to install |
| 8 | ChannelReply | 4.0★ | 167 | Free to install |
| 9 | Call Insights & Summary by Pluno | 5.0★ | 14 | Free |
| 10 | Trustpilot Reviews | 4.0★ | 3 | Free to install |
Want to compare any two apps in detail (features, ratings trend, pricing plans side-by-side)? Open the head-to-head page from the "Compare to #N" link on each card above. Custom multi-app comparisons, historical rank trajectory, and CSV export are available on a paid plan.
Methodology details: /glossary/audit-score · /about.
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