Switchvox for Zendesk is the #128 ranked contact center app on Zendesk, with a 2.0 average rating from 2 reviews, with a free plan available, as of Sep 12, 2026.
Switchvox for Zendesk is a Zendesk Marketplace app by Digium. With a rating of 2.0★ from 2 reviews, it currently ranks #128 in the Contact Center category.
AppRanks data: Switchvox for Zendesk ranks #128 in Contact Center on Zendesk Marketplace, placing it in the top 58% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Switchvox for Zendesk is a mixed-rating Zendesk app with a limited review volume. It is listed in the Contact Center category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 2 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Digium — established developer track record
Cons
- −Average rating below 4.0 (2.0★) — read recent low-star reviews before committing
- −Limited review base (2) — ratings can shift significantly with new feedback
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About Switchvox for Zendesk
How Switchvox for Zendesk works
Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ). Requires a phone extension on a Switchvox, version 6.6.0.2 or later (Switchvox Cloud service, or a Switchvox premises system).
Switchvox works within Zendesk to handle basic chores for you, so you can focus on your customer.
Handling Calls
Dial a user’s phone number from a Zendesk page
For incoming calls, automatically display a user from the caller ID
Easily create a new user and a ticket, from the caller ID
Access your Switchvox Call Log (for caller ID, date, and duration)
Easy Setup and Admin
Easily set up Zendesk for your Switchvox extension
Log in and out of queues, and change your Switchvox Status
Screenshots
Category rankings
As of Sep 13, 2026- Contact Center#128of 223Top 58%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Switchvox for Zendesk doesn't have curated competitor matchups yet. Other tracked contact center apps on Zendesk:
Where Switchvox for Zendesk stands in the Contact Center category
Switchvox for Zendesk ranks #128 of 223 apps in the Contact Center category, placing it in the top 58% of the listing.
Frequently asked questions
What is Switchvox for Zendesk?
Switchvox for Zendesk is an app for Zendesk. It currently holds a 2.0-star rating from 2 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Contact Center category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Digium.
Who uses Switchvox for Zendesk?
Switchvox for Zendesk is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Contact Center category on Zendesk.
Where does Switchvox for Zendesk rank on Zendesk?
Switchvox for Zendesk currently sits at position #128 in the Contact Center category on Zendesk. That places it in the top 57% of 223 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.