- Category rank
- #2 in Contact Center
- Listing audit
- 59/100
Dialpad is a Zendesk Marketplace app by Dialpad, Inc. With a rating of 4.0★ from 86 reviews, it currently ranks #2 in the Contact Center category.
Dialpad is the #2 ranked Contact Center app on Zendesk, with a 4.0 average rating from 86 reviews, free to install, with charges billed separately, as of Nov 7, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 7, 2026
Dialpad is a category-leading Contact Center app on Zendesk, ranked #2 of 233 in the category. It holds a 4.0★ average from 86 reviews on Zendesk. It is free to install, with charges billed separately — check the plans below.
Pros
- +#2 of 233 in Contact Center
Cons
- −Only 86 reviews — the average can still move with a few new ratings
About Dialpad
How Dialpad works
Dialpad is business communications, simplified. Connect agents, customers, and Zendesk tickets all in one modern phone system.
Note: This integration is available with Zendesk Talk - Partner Edition to Dialpad Pro and Enterprise customers (see zendesk.com/talk/pricing and dialpad.com/pricing for details).
Dialpad Phone System Overview:
Intuitive User Experience: Consumer-like usability on any device, built by the founders of Google Voice.
One Global Platform: Single interface for voice, video, messaging, and meetings for your entire company—available in 60+ countries.
Rapid Deployment Engine: Spin up new support centers, IVRs, and remote agents instantly with modern cloud architecture.
Zendesk Integrations Overview:
Faster dialling: Place calls directly within Zendesk, no desk phones or additional apps needed.
Automatic ticket creation: Zendesk automatically turns calls and voicemails into tickets for easy record keeping and issue resolution at the end of the call.
Integrated customer data: View customer information and ticket history inside Dialpad, and even create tickets directly from the Dialpad apps.
Privacy & Data
Dialpad handles your data securely. For more information, please view our Privacy Policy.
Screenshots
