Dialpad is the #2 ranked contact center app on Zendesk, with a 4.0 average rating from 86 reviews, with a free plan available, as of Sep 11, 2026.
Dialpad is a Zendesk Marketplace app by Dialpad, Inc. With a rating of 4.0★ from 86 reviews, it currently ranks #2 in the Contact Center category.
AppRanks data: Dialpad ranks #2 in Contact Center on Zendesk Marketplace, placing it in the top 1% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Dialpad is a well-rated Zendesk app with a limited review volume. It is listed in the Contact Center category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 86 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Dialpad, Inc — established developer track record
Cons
- −Limited review base (86) — ratings can shift significantly with new feedback
Looking to switch from Dialpad?
See Dialpad's alternatives ranked by audit score, rating, and review velocity.
About Dialpad
How Dialpad works
Dialpad is business communications, simplified. Connect agents, customers, and Zendesk tickets all in one modern phone system.
Note: This integration is available with Zendesk Talk - Partner Edition to Dialpad Pro and Enterprise customers (see zendesk.com/talk/pricing and dialpad.com/pricing for details).
Dialpad Phone System Overview:
Intuitive User Experience: Consumer-like usability on any device, built by the founders of Google Voice.
One Global Platform: Single interface for voice, video, messaging, and meetings for your entire company—available in 60+ countries.
Rapid Deployment Engine: Spin up new support centers, IVRs, and remote agents instantly with modern cloud architecture.
Zendesk Integrations Overview:
Faster dialling: Place calls directly within Zendesk, no desk phones or additional apps needed.
Automatic ticket creation: Zendesk automatically turns calls and voicemails into tickets for easy record keeping and issue resolution at the end of the call.
Integrated customer data: View customer information and ticket history inside Dialpad, and even create tickets directly from the Dialpad apps.
Privacy & Data
Dialpad handles your data securely. For more information, please view our Privacy Policy.
Screenshots
Category rankings
As of Sep 11, 2026- Contact Center#2of 223Top 1%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Dialpad ranks for 1 keywords across Zendesk Marketplace. Here are the top 1:
- Rank #3
Competitors & alternatives
Dialpad doesn't have curated competitor matchups yet. Other tracked contact center apps on Zendesk:
Where Dialpad stands in the Contact Center category
Dialpad ranks #2 of 223 apps in the Contact Center category, placing it in the top 1% of the listing.
Frequently asked questions
What is Dialpad?
Dialpad is an app for Zendesk. It currently holds a 4.0-star rating from 86 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Contact Center category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Dialpad, Inc.
Who uses Dialpad?
Dialpad is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Contact Center category on Zendesk.
Where does Dialpad rank on Zendesk?
Dialpad currently sits at position #2 in the Contact Center category on Zendesk. That places it in the top 1% of 223 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.