RingEX by RingCentral is the #10 ranked contact center app on Zendesk, with a 3.0 average rating from 153 reviews, with a free plan available, as of Sep 11, 2026.
RingEX by RingCentral is a Zendesk Marketplace app by RingCentral. With a rating of 3.0★ from 153 reviews, it currently ranks #10 in the Contact Center category.
AppRanks data: RingEX by RingCentral ranks #10 in Contact Center on Zendesk Marketplace, placing it in the top 5% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
RingEX by RingCentral is a mixed-rating Zendesk app with a growing review traction. It is listed in the Contact Center category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 153 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by RingCentral — established developer track record
Cons
- −Average rating below 4.0 (3.0★) — read recent low-star reviews before committing
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About RingEX by RingCentral
How RingEX by RingCentral works
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Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).
The RingCentral Employee Experience (RingEX) Cloud Application for Zendesk provides seamless integration between Zendesk and your RingCentral services to enable improved customer retention, greater agent productivity, and advanced business processes.
RingEX provides a complete host of features to address your business needs
Complete cloud-based app
Use your browser on any platform (Windows®, Mac®); no software installation is needed.
Make or receive calls through the Zendesk browser without having to leave Zendesk or utilizing the RingCentral phone system all directly from your account within Zendesk.
Increased call efficiency
With simple click-to-dial from within Zendesk, you can spend more time servicing clients and less time dialing.
Save time by eliminating misdials.
Search between Zendesk or RingCentral contacts within the embedded dialer for easy contact outreach
Enhanced customer interaction
Talk Partner Edition Support: Sync relevant call record data to your contacts and tickets with Zendesk voice comment object support
Incoming callers are instantly matched to existing client records, which are automatically displayed for easy access
Tickets are created automatically when a call arrives.
Optimize your workflows
Save time and effort with automatic ticket and contact creation for any calls received within the Zendesk integration. Streamline your processes and next steps with the ability for RingEX to log all the relevant call details into the Zendesk system along with a call recording.
Know your Customer
With screen pop capabilities, RingEX will automatically display relevant contact details directly from Zendesk allowing you to stay informed about who you’re talking to. Get a complete picture of your caller at a glance to make the best and informed decisions.
Full Telephony Integration and Functionality
RingEX provides full access to a powerful and reliable telephony solution all within an embedded dialer integration that sits on top of the Zendesk application. Make calls, receive texts, and listen to voicemails without ever leaving the Zendesk window.
Privacy & Data Usage
RingCentral is committed to protecting customer data and maintaining transparency regarding how information is accessed and used within the Zendesk integration.
Data Access Scope
The integration requests permission to read organizational data and write ticket and user data within Zendesk. This access enables core functionality such as click-to-dial, screen pop, call logging, and contact matching.
Ticket & User Data Processing
The application may read ticket details, user profiles, and related metadata to associate calls with the correct Zendesk records. It may write call activity, notes, and call logs back to Zendesk tickets or users to ensure accurate interaction tracking.
Purpose Limitation
Zendesk data is accessed strictly for enabling telephony functionality, call logging, caller identification, workflow automation, and improving agent productivity within Zendesk. Data is not accessed for advertising or unrelated purposes.
Data Storage & Security
RingCentral processes data in accordance with enterprise-grade security standards. Any data handled by the integration is protected using industry-standard encryption and security controls aligned with RingCentral’s global compliance framework.
Privacy Commitment
For more information about how RingCentral collects, uses, and safeguards data, please review our full Privacy Notice:https://www.ringcentral.com/legal/last-update-august-29-2025/privacy-notice.html
Questions?
Check out our support resources here or reach out to our channel at 1 (888) 898-4591
Screenshots
Category rankings
As of Sep 11, 2026- Contact Center#10of 223Top 5%
- Video#14of 92Top 16%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
RingEX by RingCentral ranks for 2 keywords across Zendesk Marketplace. Here are the top 2:
- Rank #9
- Rank #15
Competitors & alternatives
RingEX by RingCentral doesn't have curated competitor matchups yet. Other tracked contact center apps on Zendesk:
Where RingEX by RingCentral stands in the Contact Center category
RingEX by RingCentral ranks #10 of 223 apps in the Contact Center category, placing it in the top 5% of the listing.
Frequently asked questions
What is RingEX by RingCentral?
RingEX by RingCentral is an app for Zendesk. It currently holds a 3.0-star rating from 153 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Contact Center category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by RingCentral.
Who uses RingEX by RingCentral?
RingEX by RingCentral is actively installed across Zendesk stores tracked by AppRanks. Its review base of 153 suggests adoption is concentrated in growth-stage and mid-market stores. It is part of the Contact Center category on Zendesk.
Where does RingEX by RingCentral rank on Zendesk?
RingEX by RingCentral currently sits at position #10 in the Contact Center category on Zendesk. That places it in the top 4% of 223 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.