RingEX by RingCentral vs Aircall for Support — Zendesk

RingEX by RingCentral vs Aircall for Support

Name: RingEX by RingCentral
Availability: OnlineOnly
Rating: 3 (153 reviews)

Side-by-side comparison · 24 data points

RingEX by RingCentral

3.0·153reviews

Streamline workflows with the RingEX integration for Zendesk.

zendeskFree to install

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1. Listing metadata

Field-level data

	RingEX by RingCentral	Aircall for Support
Tagline	“Streamline workflows with the RingEX integration for Zendesk.”61 chars	“Advanced inbound and outbound calling for Zendesk, Beautiful UX, Enterprise Quality”83 chars
Description	3768 / 5000 chars75% used	3511 / 5000 chars70% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	RingCentral	Aircall
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between RingEX by RingCentral and Aircall for Support
Metric	RingEX by RingCentral	Aircall for Support
Rating	3.0 ★	★ 5.0 ★
Total reviews	★ 153	40
Free plan	Yes	Yes
Pricing	Free to install	Free to install

Keyword	RingEX by RingCentral	Aircall for Support
voice notes without	#9	Not ranked
voice notes	#15	Not ranked

5. App details

Long-form description · keyword frequency

RingEX by RingCentral

Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ). The RingCentral Employee Experience (RingEX) Cloud Application for Zendesk provides seamless integration between Zendesk and your RingCentral services to enable improved customer retention, greater agent productivity, and advanced business processes. RingEX provides a complete host of features to address your business needs Complete cloud-based app Use your browser on any platform (Windows®, Mac®); no software installation is needed. Make or receive calls through the Zendesk browser without having to leave Zendesk or utilizing the RingCentral phone system all directly from your account within Zendesk. Increased call efficiency With simple click-to-dial from within Zendesk, you can spend more time servicing clients and less time dialing. Save time by eliminating misdials. Search between Zendesk or RingCentral contacts within the embedded dialer for easy contact outreach Enhanced customer interaction Talk Partner Edition Support: Sync relevant call record data to your contacts and tickets with Zendesk voice comment object support Incoming callers are instantly matched to existing client records, which are automatically displayed for easy access Tickets are created automatically when a call arrives. Optimize your workflows Save time and effort with automatic ticket and contact creation for any calls received within the Zendesk integration. Streamline your processes and next steps with the ability for RingEX to log all the relevant call details into the Zendesk system along with a call recording. Know your Customer With screen pop capabilities, RingEX will automatically display relevant contact details directly from Zendesk allowing you to stay informed about who you’re talking to. Get a complete picture of your caller at a glance to make the best and informed decisions. Full Telephony Integration and Functionality RingEX provides full access to a powerful and reliable telephony solution all within an embedded dialer integration that sits on top of the Zendesk application. Make calls, receive texts, and listen to voicemails without ever leaving the Zendesk window. Privacy & Data Usage RingCentral is committed to protecting customer data and maintaining transparency regarding how information is accessed and used within the Zendesk integration. Data Access Scope The integration requests permission to read organizational data and write ticket and user data within Zendesk. This access enables core functionality such as click-to-dial, screen pop, call logging, and contact matching. Ticket & User Data Processing The application may read ticket details, user profiles, and related metadata to associate calls with the correct Zendesk records. It may write call activity, notes, and call logs back to Zendesk tickets or users to ensure accurate interaction tracking. Purpose Limitation Zendesk data is accessed strictly for enabling telephony functionality, call logging, caller identification, workflow automation, and improving agent productivity within Zendesk. Data is not accessed for advertising or unrelated purposes. Data Storage & Security RingCentral processes data in accordance with enterprise-grade security standards. Any data handled by the integration is protected using industry-standard encryption and security controls aligned with RingCentral’s global compliance framework. Privacy Commitment For more information about how RingCentral collects, uses, and safeguards data, please review our full Privacy Notice:https://www.ringcentral.com/legal/last-update-august-29-2025/privacy-notice.html Questions? Check out our support resources here or reach out to our channel at 1 (888) 898-4591

Top keywords

zendesk20×3.76%
data13×2.44%
call9×1.69%
ringcentral9×1.69%
within8×1.50%
integration7×1.32%
ringex5×0.94%
access4×0.75%
calls4×0.75%
contact4×0.75%
customer4×0.75%
ticket4×0.75%

Aircall for Support

Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition. Learn more here. Try Aircall for free for 7 days by signing up for a trial here! After that, Aircall licenses start at $30/user/month, with minutes included. More than 500 Zendesk customers trust Aircall to make every voice conversation count! Why choose Aircall + Zendesk? Only phone system that integrates with both Zendesk Support and Zendesk Sell: have your sales and customer service teams collaborate like never before! Take a look at our Sell integration here! Enterprise Quality & Reliability: advanced telephony infrastructure with multiple termination carriers all over the world for optimal call quality worldwide. 100+ integrations: integrate Aircall with Zendesk as well as all of your business tools with plug-and-play integrations with Slack, Shopify, Gong, Textline, Typeform, and many more! Take a look at our marketplace! Advanced telephony: drag-and-drop team-based routing for complex inbound routing rules, outbound power-dialer for maximum productivity, live agent monitoring, call listening and coaching. Pricing: flat per user fee with inbound and outbound minutes included (except toll-free), no onboarding or setup costs. Available on desktop and mobile: variety of desktop, web and mobile apps available to take calls wherever you are. View caller details at a glance On incoming calls, the contact page of the caller is displayed automatically, while caller details are pulled directly from Zendesk Sell as well as all your other installed integrations to give you the complete picture of your customers. Get rid of the busy work When a call is answered, a new ticket is automatically created and displayed on the agent’s screen. If the contact doesn’t exist, Aircall can automatically create a new one. Reps save time on every call by getting rid of manual data entry, and improve their productivity with automatic call logs. All calls are automatically logged as tickets in Zendesk Support along with key details about the call, including whether it was inbound or outbound, answered or missed, and the name of the Aircall line that was used. All call comments and tags captured in Aircall are also logged, along with a link to the call recording, easily accessible from Zendesk. Leverage advanced phone workflows With automatic tag sync, trigger workflows in Zendesk straight from Aircall tags. In just a few clicks, build an inbound phone tree to route call to the right team, in a jiff! With our advanced routing engine and simple inbound flow builder, build advanced routing rules to send your inbound sales calls to the right rep, at the right time. Never miss a beat of your performance Monitor your customer service team activity in real-time with our live dashboard, listen in conversations as they happen, and coach your reps in real time to improve your conversations and customer experience. Leverage Aircall Advanced Analytics to review past performance, find areas of improvement, and make customer experience your competitive advantage. First, create your account for free (7-day trial with no credit card required) here. Then, go to the Integrations section of the dashboard, select Zendesk, and follow the steps! Setting up the integration takes around 5-10 minutes! Any question? Read our detailed guides on How to setup the Zendesk integration and What Can The Aircall-Zendesk Integration Do? or email us at [email protected]!

Frequently asked

Common questions about this comparison

Is RingEX by RingCentral or Aircall for Support cheaper?

Both RingEX by RingCentral and Aircall for Support offer paid plans only. RingEX by RingCentral starts at Free to install; Aircall for Support starts at Free to install. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, RingEX by RingCentral or Aircall for Support?

Aircall for Support has the higher average rating (5.0★ from 40 reviews) compared to RingEX by RingCentral (3.0★ from 153 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose RingEX by RingCentral or Aircall for Support?

Aircall for Support holds the higher average rating (5.0★ vs 3.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, RingEX by RingCentral or Aircall for Support?

Both apps are one-click installs from the Zendesk Marketplace. RingEX by RingCentral has the deeper published review base (153 vs 40), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

RingEX by RingCentral typically suits early-stage and growth-mode teams based on its published review base (153 reviews). Aircall for Support typically suits early-stage and growth-mode teams based on its published review base (40 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between RingEX by RingCentral and Aircall for Support?

Migration support varies by app and category. RingEX by RingCentral and Aircall for Support both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Aircall for Support" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

RingEX by RingCentral vs Aircall for Support

RingEX by RingCentral

1. Listing metadata

2. Categories & rankings

Aircall for Support

At a glance

AppRanks verdict

3. Search rankings

4. Activity in the last 90 days

RingEX by RingCentral · 0 changes

Aircall for Support · 1 changes

5. App details

Frequently asked

Is RingEX by RingCentral or Aircall for Support cheaper?

Which has better reviews, RingEX by RingCentral or Aircall for Support?

Should I choose RingEX by RingCentral or Aircall for Support?

Which is faster to set up, RingEX by RingCentral or Aircall for Support?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between RingEX by RingCentral and Aircall for Support?

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