RingEX by RingCentral vs 55PBX Softphone PABX Virtual

Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ). The RingCentral Employee Experience (RingEX) Cloud Application for Zendesk provides seamless integration between Zendesk and your RingCentral services to enable improved customer retention, greater agent productivity, and advanced business processes. RingEX provides a complete host of features to address your business needs Complete cloud-based app Use your browser on any platform (Windows®, Mac®); no software installation is needed. Make or receive calls through the Zendesk browser without having to leave Zendesk or utilizing the RingCentral phone system all directly from your account within Zendesk. Increased call efficiency With simple click-to-dial from within Zendesk, you can spend more time servicing clients and less time dialing. Save time by eliminating misdials. Search between Zendesk or RingCentral contacts within the embedded dialer for easy contact outreach Enhanced customer interaction Talk Partner Edition Support: Sync relevant call record data to your contacts and tickets with Zendesk voice comment object support Incoming callers are instantly matched to existing client records, which are automatically displayed for easy access Tickets are created automatically when a call arrives. Optimize your workflows Save time and effort with automatic ticket and contact creation for any calls received within the Zendesk integration. Streamline your processes and next steps with the ability for RingEX to log all the relevant call details into the Zendesk system along with a call recording. Know your Customer With screen pop capabilities, RingEX will automatically display relevant contact details directly from Zendesk allowing you to stay informed about who you’re talking to. Get a complete picture of your caller at a glance to make the best and informed decisions. Full Telephony Integration and Functionality RingEX provides full access to a powerful and reliable telephony solution all within an embedded dialer integration that sits on top of the Zendesk application. Make calls, receive texts, and listen to voicemails without ever leaving the Zendesk window. Privacy & Data Usage RingCentral is committed to protecting customer data and maintaining transparency regarding how information is accessed and used within the Zendesk integration. Data Access Scope The integration requests permission to read organizational data and write ticket and user data within Zendesk. This access enables core functionality such as click-to-dial, screen pop, call logging, and contact matching. Ticket & User Data Processing The application may read ticket details, user profiles, and related metadata to associate calls with the correct Zendesk records. It may write call activity, notes, and call logs back to Zendesk tickets or users to ensure accurate interaction tracking. Purpose Limitation Zendesk data is accessed strictly for enabling telephony functionality, call logging, caller identification, workflow automation, and improving agent productivity within Zendesk. Data is not accessed for advertising or unrelated purposes. Data Storage & Security RingCentral processes data in accordance with enterprise-grade security standards. Any data handled by the integration is protected using industry-standard encryption and security controls aligned with RingCentral’s global compliance framework. Privacy Commitment For more information about how RingCentral collects, uses, and safeguards data, please review our full Privacy Notice:https://www.ringcentral.com/legal/last-update-august-29-2025/privacy-notice.html Questions? Check out our support resources here or reach out to our channel at 1 (888) 898-4591

55PBX Pabx Virtual é uma ferramenta completa para atendimento, vendas, customer service e customer success. Somos Telecom as a Service e possuímos soluções completas. Nossos contatos: 0800 055 0055 e [email protected] Este softphone oferece opções de: - CTI: integre com Zendesk Talk Partner Edition e tenha todas as informações do Support e de clientes na tela (Computer Telephony Integration); - API: Todo o sistema da 55PBX é formado por API´s e você pode integrar API´s de clientes, CRM´s como Sugar, Microsoft Dynamics, Salesforce, entre outros; - URA: Crie e edite sua URA em tempo real pelo admin, de forma fácil. Crie filas, ramais e aumente o poder de atendimento e Satisfação do cliente; - Automação: Integre sua URA com seu sistema e responda com Text to Speech para seus clientes, reduzindo atendimento humano e melhorando a experiência; - Sistema 360: Fale com o Softphone na Zendesk, Softphones de mercado como 3CX, x-Lite, Zoiper, na extensão do Google Chrome, em telefones IP ou redirecionando para seu celular; - Integração com outros PABX: o 55PBX tem a facilidade de continuar no seu sistema legado de CCaaS como PABX Virtuais como Genesys, Talkdesk, Twilio ou no seu Cisco, Avaya... Funcionalidades do sistema da 55PBX vão desde uma simples subida de um numero receptivo na conta para fazer seu customer success ou atendimento de SAC até grandes integrações para inbound sales com discadoras e retornos de API´s. O sistema de telefonia conta com venda de 0800, 4004/4003, números locais DDD´s, numeros receptivos internacionais e também minutagem para fazer ativos com baixo custo homologados pela Anatel. O PABX conta com URA, DAC, Filas, Ramais, Gravação de Ligação, Pesquisa de Qualidade de Atendimento, Discadora Automatica, Formulario de Atendimento, Reports, Relatório de Tempo Real e Monitoramento. A Central conta ainda com integrações em Microsoft Power BI, Tableau, Klipfolio e ferramentas de BI. As URA´s podem ser Simples com configuração no sistema, pode ser URA Inteligente com TTS integrado em sistemas via API (ecommerce, vendas, SAC, CX e CS) ou URA Segura, integrada em gateways para venda PCI Compliance com supressão de dados no audio do agente de televendas. 55PBX é a ferramenta de telefonia completa para sua empresa, independente do seu tamanho e serve para atender qualquer área de qualquer segmento, de qualquer negócio. Transforme sua telefonia empresarial em seu melhor canal de atendimento! www.55pbx.com