55PBX Softphone PABX Virtual is the #1 ranked contact center app on Zendesk, with a 5.0 average rating from 92 reviews, with a free plan available, as of Sep 12, 2026.
55PBX Softphone PABX Virtual is a Zendesk Marketplace app by 55Telecom. With a rating of 5.0★ from 92 reviews, it currently ranks #1 in the Contact Center category.
AppRanks data: 55PBX Softphone PABX Virtual ranks #1 in Contact Center on Zendesk Marketplace, placing it in the top 1% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
55PBX Softphone PABX Virtual is a category-leading Zendesk app with a limited review volume. It is listed in the Contact Center category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 92 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by 55Telecom — established developer track record
Cons
- −Limited review base (92) — ratings can shift significantly with new feedback
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About 55PBX Softphone PABX Virtual
How 55PBX Softphone PABX Virtual works
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55PBX Pabx Virtual é uma ferramenta completa para atendimento, vendas, customer service e customer success. Somos Telecom as a Service e possuímos soluções completas.
Nossos contatos: 0800 055 0055 e [email protected]
Este softphone oferece opções de:
- CTI: integre com Zendesk Talk Partner Edition e tenha todas as informações do Support e de clientes na tela (Computer Telephony Integration);
- API: Todo o sistema da 55PBX é formado por API´s e você pode integrar API´s de clientes, CRM´s como Sugar, Microsoft Dynamics, Salesforce, entre outros;
- URA: Crie e edite sua URA em tempo real pelo admin, de forma fácil. Crie filas, ramais e aumente o poder de atendimento e Satisfação do cliente;
- Automação: Integre sua URA com seu sistema e responda com Text to Speech para seus clientes, reduzindo atendimento humano e melhorando a experiência;
- Sistema 360: Fale com o Softphone na Zendesk, Softphones de mercado como 3CX, x-Lite, Zoiper, na extensão do Google Chrome, em telefones IP ou redirecionando para seu celular;
- Integração com outros PABX: o 55PBX tem a facilidade de continuar no seu sistema legado de CCaaS como PABX Virtuais como Genesys, Talkdesk, Twilio ou no seu Cisco, Avaya...
Funcionalidades do sistema da 55PBX vão desde uma simples subida de um numero receptivo na conta para fazer seu customer success ou atendimento de SAC até grandes integrações para inbound sales com discadoras e retornos de API´s. O sistema de telefonia conta com venda de 0800, 4004/4003, números locais DDD´s, numeros receptivos internacionais e também minutagem para fazer ativos com baixo custo homologados pela Anatel. O PABX conta com URA, DAC, Filas, Ramais, Gravação de Ligação, Pesquisa de Qualidade de Atendimento, Discadora Automatica, Formulario de Atendimento, Reports, Relatório de Tempo Real e Monitoramento. A Central conta ainda com integrações em Microsoft Power BI, Tableau, Klipfolio e ferramentas de BI. As URA´s podem ser Simples com configuração no sistema, pode ser URA Inteligente com TTS integrado em sistemas via API (ecommerce, vendas, SAC, CX e CS) ou URA Segura, integrada em gateways para venda PCI Compliance com supressão de dados no audio do agente de televendas. 55PBX é a ferramenta de telefonia completa para sua empresa, independente do seu tamanho e serve para atender qualquer área de qualquer segmento, de qualquer negócio. Transforme sua telefonia empresarial em seu melhor canal de atendimento!
www.55pbx.com
Screenshots
Category rankings
As of Sep 12, 2026- Contact Center#1of 223Top 1%
- Reporting and Analytics#2of 259Top 1%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
55PBX Softphone PABX Virtual doesn't have curated competitor matchups yet. Other tracked contact center apps on Zendesk:
Where 55PBX Softphone PABX Virtual stands in the Contact Center category
55PBX Softphone PABX Virtual ranks #1 of 223 apps in the Contact Center category, placing it in the top 1% of the listing.
Frequently asked questions
What is 55PBX Softphone PABX Virtual?
55PBX Softphone PABX Virtual is an app for Zendesk. It currently holds a 5.0-star rating from 92 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Contact Center category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by 55Telecom.
Who uses 55PBX Softphone PABX Virtual?
55PBX Softphone PABX Virtual is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Contact Center category on Zendesk.
Where does 55PBX Softphone PABX Virtual rank on Zendesk?
55PBX Softphone PABX Virtual currently sits at position #1 in the Contact Center category on Zendesk. That places it in the top 0% of 223 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.