CloudTalk for Support vs 55PBX Softphone PABX Virtual

CloudTalk for Support This extension is available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition. Learn more here. Why Choose CloudTalk + Zendesk? Connect with customers effortlessly. CloudTalk’s integration with Zendesk helps support teams deliver more personal calls. With 160+ international numbers and 70+ advanced features—including call flow designer, workflow automation, and real-time data sync—your teams stay focused on customers, not admin tasks. Every inbound call, outbound call, missed call, voicemail, and SMS is automatically logged as a structured Zendesk ticket — with call direction, duration, agent name, recording link, and AI-generated insights included. No manual entry. No missed interactions. Click-to-Call from Any Ticket or Contact With the CloudTalk CTI installed, agents call customers in one click from any Zendesk ticket or contact profile. When an inbound call arrives, the CTI automatically opens the matching Zendesk contact and their most recent ticket history — so agents know who's calling before they pick up. AI Insights in Every Zendesk Ticket When Conversation Intelligence is enabled, CloudTalk automatically transcribes calls, analyzes sentiment, provides a call summary and detects key topics so you can review conversations faster and coach your team effectively. CloudTalk automatically exports AI insights directly into your Zendesk tickets after each call. Your agents have full context before responding. Your support managers see trends across tickets without opening a separate tool. How CoachHub increased productivity using CloudTalk and Zendesk SMS in Zendesk Send and receive SMS directly in Zendesk. Every inbound and outbound SMS is automatically created as a Zendesk ticket with full message content, direction, agent name, and number logged. VoiceAgent Calls Take automation further with CloudTalk AI Voice Agents. These AI agents can answer routine inquiries, pre-qualify callers, collect information, or send follow-ups—so your team can focus on complex cases. When needed, AI Voice Agents seamlessly escalate calls to your human agents. AI Voice Agent calls are automatically logged as Zendesk tickets. You can define what structured data the VoiceAgent should extract during the conversation — and that information is written to the ticket alongside standard call data. How Circle Gym Got 150% More Bookings with AI Voice Agents Save Time with Analytics and Automation Workflow Automation Use triggers to automate ticket creation, update statuses, and streamline post-call workflows. All activities sync in real time between CloudTalk and Zendesk. Advanced Analytics Track metrics like average wait times, abandoned call rates, and team performance to optimize operations and deliver a better customer experience. Custom Field Mapping for Zendesk Explore CloudTalk call data can now be mapped directly to Zendesk ticket fields, making it possible to report on calls inside Zendesk Explore. Call details like agent, duration, direction, and recordings are written into ticket fields you choose — so you can build reports in Zendesk Explore and act on call and ticket insights in one place. Call Flow Designer Set up intelligent call flows, routing rules, and IVR menus tailored to your business needs—all inside CloudTalk. Ready to get started? Set up the CloudTalk + Zendesk integration in just a few clicks — no technical expertise required. 👉 Schedule a demo with our team Data Disclosure CloudTalk for Zendesk Support exchanges contact details, ticket metadata and tags, SMS messages, and call recordings, transcriptions, and notes with your Zendesk account. This data is used to sync communications, auto-log calls and messages as tickets, and keep contact records current between platforms. See our Privacy Notice for full details. Check out the video below for a quick tutorial:

55PBX Pabx Virtual é uma ferramenta completa para atendimento, vendas, customer service e customer success. Somos Telecom as a Service e possuímos soluções completas. Nossos contatos: 0800 055 0055 e [email protected] Este softphone oferece opções de: - CTI: integre com Zendesk Talk Partner Edition e tenha todas as informações do Support e de clientes na tela (Computer Telephony Integration); - API: Todo o sistema da 55PBX é formado por API´s e você pode integrar API´s de clientes, CRM´s como Sugar, Microsoft Dynamics, Salesforce, entre outros; - URA: Crie e edite sua URA em tempo real pelo admin, de forma fácil. Crie filas, ramais e aumente o poder de atendimento e Satisfação do cliente; - Automação: Integre sua URA com seu sistema e responda com Text to Speech para seus clientes, reduzindo atendimento humano e melhorando a experiência; - Sistema 360: Fale com o Softphone na Zendesk, Softphones de mercado como 3CX, x-Lite, Zoiper, na extensão do Google Chrome, em telefones IP ou redirecionando para seu celular; - Integração com outros PABX: o 55PBX tem a facilidade de continuar no seu sistema legado de CCaaS como PABX Virtuais como Genesys, Talkdesk, Twilio ou no seu Cisco, Avaya... Funcionalidades do sistema da 55PBX vão desde uma simples subida de um numero receptivo na conta para fazer seu customer success ou atendimento de SAC até grandes integrações para inbound sales com discadoras e retornos de API´s. O sistema de telefonia conta com venda de 0800, 4004/4003, números locais DDD´s, numeros receptivos internacionais e também minutagem para fazer ativos com baixo custo homologados pela Anatel. O PABX conta com URA, DAC, Filas, Ramais, Gravação de Ligação, Pesquisa de Qualidade de Atendimento, Discadora Automatica, Formulario de Atendimento, Reports, Relatório de Tempo Real e Monitoramento. A Central conta ainda com integrações em Microsoft Power BI, Tableau, Klipfolio e ferramentas de BI. As URA´s podem ser Simples com configuração no sistema, pode ser URA Inteligente com TTS integrado em sistemas via API (ecommerce, vendas, SAC, CX e CS) ou URA Segura, integrada em gateways para venda PCI Compliance com supressão de dados no audio do agente de televendas. 55PBX é a ferramenta de telefonia completa para sua empresa, independente do seu tamanho e serve para atender qualquer área de qualquer segmento, de qualquer negócio. Transforme sua telefonia empresarial em seu melhor canal de atendimento! www.55pbx.com