CloudTalk for Support is the #6 ranked contact center app on Zendesk, with a 5.0 average rating from 10 reviews, with a free plan available, as of Sep 3, 2026.
CloudTalk for Support is a Zendesk Marketplace app by CloudTalk. With a rating of 5.0★ from 10 reviews, it currently ranks #6 in the Contact Center category.
AppRanks data: CloudTalk for Support ranks #6 in Contact Center on Zendesk Marketplace, placing it in the top 3% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
CloudTalk for Support is a category-leading Zendesk app with a limited review volume. It is listed in the Contact Center category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 10 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by CloudTalk — established developer track record
Cons
- −Limited review base (10) — ratings can shift significantly with new feedback
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About CloudTalk for Support
How CloudTalk for Support works
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CloudTalk for Support
This extension is available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition. Learn more here.
Why Choose CloudTalk + Zendesk?
Connect with customers effortlessly.
CloudTalk’s integration with Zendesk helps support teams deliver more personal calls. With 160+ international numbers and 70+ advanced features—including call flow designer, workflow automation, and real-time data sync—your teams stay focused on customers, not admin tasks.
Every inbound call, outbound call, missed call, voicemail, and SMS is automatically logged as a structured Zendesk ticket — with call direction, duration, agent name, recording link, and AI-generated insights included. No manual entry. No missed interactions.
Click-to-Call from Any Ticket or Contact
With the CloudTalk CTI installed, agents call customers in one click from any Zendesk ticket or contact profile. When an inbound call arrives, the CTI automatically opens the matching Zendesk contact and their most recent ticket history — so agents know who's calling before they pick up.
AI Insights in Every Zendesk Ticket
When Conversation Intelligence is enabled, CloudTalk automatically transcribes calls, analyzes sentiment, provides a call summary and detects key topics so you can review conversations faster and coach your team effectively. CloudTalk automatically exports AI insights directly into your Zendesk tickets after each call.
Your agents have full context before responding. Your support managers see trends across tickets without opening a separate tool.
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SMS in Zendesk
Send and receive SMS directly in Zendesk. Every inbound and outbound SMS is automatically created as a Zendesk ticket with full message content, direction, agent name, and number logged.
VoiceAgent Calls
Take automation further with CloudTalk AI Voice Agents. These AI agents can answer routine inquiries, pre-qualify callers, collect information, or send follow-ups—so your team can focus on complex cases. When needed, AI Voice Agents seamlessly escalate calls to your human agents.
AI Voice Agent calls are automatically logged as Zendesk tickets. You can define what structured data the VoiceAgent should extract during the conversation — and that information is written to the ticket alongside standard call data.
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Save Time with Analytics and Automation
Workflow Automation
Use triggers to automate ticket creation, update statuses, and streamline post-call workflows. All activities sync in real time between CloudTalk and Zendesk.
Advanced Analytics
Track metrics like average wait times, abandoned call rates, and team performance to optimize operations and deliver a better customer experience.
Custom Field Mapping for Zendesk Explore
CloudTalk call data can now be mapped directly to Zendesk ticket fields, making it possible to report on calls inside Zendesk Explore. Call details like agent, duration, direction, and recordings are written into ticket fields you choose — so you can build reports in Zendesk Explore and act on call and ticket insights in one place.
Call Flow Designer
Set up intelligent call flows, routing rules, and IVR menus tailored to your business needs—all inside CloudTalk.
Ready to get started?
Set up the CloudTalk + Zendesk integration in just a few clicks — no technical expertise required.
👉 Schedule a demo with our team
Data Disclosure
CloudTalk for Zendesk Support exchanges contact details, ticket metadata and tags, SMS messages, and call recordings, transcriptions, and notes with your Zendesk account. This data is used to sync communications, auto-log calls and messages as tickets, and keep contact records current between platforms. See our Privacy Notice for full details.
Check out the video below for a quick tutorial:
Screenshots
Category rankings
As of Sep 4, 2026- Contact Center#6of 223Top 3%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
CloudTalk for Support ranks for 2 keywords across Zendesk Marketplace. Here are the top 2:
- Rank #14
- Rank #19
Competitors & alternatives
CloudTalk for Support doesn't have curated competitor matchups yet. Other tracked contact center apps on Zendesk:
Where CloudTalk for Support stands in the Contact Center category
CloudTalk for Support ranks #6 of 223 apps in the Contact Center category, placing it in the top 3% of the listing.
Frequently asked questions
What is CloudTalk for Support?
CloudTalk for Support is an app for Zendesk. It currently holds a 5.0-star rating from 10 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Contact Center category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by CloudTalk.
Who uses CloudTalk for Support?
CloudTalk for Support is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Contact Center category on Zendesk.
Where does CloudTalk for Support rank on Zendesk?
CloudTalk for Support currently sits at position #6 in the Contact Center category on Zendesk. That places it in the top 3% of 223 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.