CloudTalk for Support

Your agents have full context before responding. Your support managers see trends across tickets without opening a separate tool.

How CoachHub increased productivity using CloudTalk and Zendesk

SMS in Zendesk

Send and receive SMS directly in Zendesk. Every inbound and outbound SMS is automatically created as a Zendesk ticket with full message content, direction, agent name, and number logged.

VoiceAgent Calls

Take automation further with CloudTalk AI Voice Agents. These AI agents can answer routine inquiries, pre-qualify callers, collect information, or send follow-ups—so your team can focus on complex cases. When needed, AI Voice Agents seamlessly escalate calls to your human agents.

AI Voice Agent calls are automatically logged as Zendesk tickets. You can define what structured data the VoiceAgent should extract during the conversation — and that information is written to the ticket alongside standard call data.

How Circle Gym Got 150% More Bookings with AI Voice Agents

Save Time with Analytics and Automation

Workflow Automation

Use triggers to automate ticket creation, update statuses, and streamline post-call workflows. All activities sync in real time between CloudTalk and Zendesk.

Advanced Analytics

Track metrics like average wait times, abandoned call rates, and team performance to optimize operations and deliver a better customer experience.

Custom Field Mapping for Zendesk Explore

CloudTalk call data can now be mapped directly to Zendesk ticket fields, making it possible to report on calls inside Zendesk Explore. Call details like agent, duration, direction, and recordings are written into ticket fields you choose — so you can build reports in Zendesk Explore and act on call and ticket insights in one place.

Call Flow Designer

Set up intelligent call flows, routing rules, and IVR menus tailored to your business needs—all inside CloudTalk.

Ready to get started?

Set up the CloudTalk + Zendesk integration in just a few clicks — no technical expertise required.

👉 Schedule a demo with our team

Data Disclosure

CloudTalk for Zendesk Support exchanges contact details, ticket metadata and tags, SMS messages, and call recordings, transcriptions, and notes with your Zendesk account. This data is used to sync communications, auto-log calls and messages as tickets, and keep contact records current between platforms. See our Privacy Notice for full details.

Check out the video below for a quick tutorial: