Exotel Telephony App for Zendesk
- Category rank
- #11 in Contact Center
- Listing audit
- 62/100
Exotel Telephony App is a Zendesk Marketplace app by UMS Tech Labs. With a rating of 4.0★ from 21 reviews, it currently ranks #11 in the Contact Center category.
Exotel Telephony App is the #11 ranked Contact Center app on Zendesk, with a 4.0 average rating from 21 reviews, free to install, with charges billed separately, as of Nov 13, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 13, 2026
Exotel Telephony App ranks #11 of 233 in Contact Center on Zendesk. It holds a 4.0★ average from 21 reviews on Zendesk. It is free to install, with charges billed separately — check the plans below.
Pros
- No standout positives in the measured data.
Cons
- −Only 21 reviews — the average can still move with a few new ratings
About Exotel Telephony App
How Exotel Telephony App works
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Exotel Telephony app for Zendesk enables support teams to manage customer communication directly from Zendesk. Agents can make and receive calls, send SMS using predefined templates, and automatically log all interactions within tickets—eliminating the need to switch between tools and comes with a 15-day free trial.
With real-time call popups, smart ticket linking, and built-in SMS capabilities, agents can respond faster and maintain complete communication history in one place.
Key Features:
-One-click outbound calling
-Real-time Incoming call popups with customer details
-Automatic call logging with recordings and status
-Send SMS using predefined templates
-SMS and call history tracking
-Smart ticket linking and auto ticket creation for missed calls/ unattended calls/ Out of Office calls/ Non business hours calls.
Key Benefits:
-Manage calls and SMS directly within Zendesk
-Faster response time with a unified interface
-Improved agent productivity
-Complete communication history for tracking, monitoring, and auditing
