Exotel Telephony App for Zendesk

Exotel Telephony app for Zendesk enables support teams to manage customer communication directly from Zendesk. Agents can make and receive calls, send SMS using predefined templates, and automatically log all interactions within tickets—eliminating the need to switch between tools and comes with a 15-day free trial.

With real-time call popups, smart ticket linking, and built-in SMS capabilities, agents can respond faster and maintain complete communication history in one place.

Key Features:

-One-click outbound calling

-Real-time Incoming call popups with customer details

-Automatic call logging with recordings and status

-Send SMS using predefined templates

-SMS and call history tracking

-Smart ticket linking and auto ticket creation for missed calls/ unattended calls/ Out of Office calls/ Non business hours calls.

Key Benefits:

-Manage calls and SMS directly within Zendesk

-Faster response time with a unified interface

-Improved agent productivity

-Complete communication history for tracking, monitoring, and auditing

-Reduced manual efforts

Data Disclosure:

This app processes customer phone numbers, call metadata, SMS details, and Zendesk ticket information solely to provide telephony features such as click-to-call, SMS messaging, call logging, and communication history within Zendesk. Customer data is shared only with Zendesk, Exotel, and customer-managed Google Sheets as required to deliver these services. The app does not sell or use customer data for advertising. Data is transmitted securely over HTTPS, and access is restricted to authorized systems. When the app is uninstalled, integration access is disabled and stored credentials are removed.

For more details, please refer to the Exotel Telephony App for Zendesk section in our Privacy Policy: https://umstechlabs.com/privacy-policy-3/