Wildix is the #7 ranked contact center app on Zendesk, with a 5.0 average rating from 9 reviews, with a free plan available, as of Sep 3, 2026.
Wildix is a Zendesk Marketplace app by pluscloud. With a rating of 5.0★ from 9 reviews, it currently ranks #7 in the Contact Center category.
AppRanks data: Wildix ranks #7 in Contact Center on Zendesk Marketplace, placing it in the top 4% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Wildix is a category-leading Zendesk app with a limited review volume. It is listed in the Contact Center category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 9 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by pluscloud — established developer track record
Cons
- −Limited review base (9) — ratings can shift significantly with new feedback
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See Wildix's alternatives ranked by audit score, rating, and review velocity.
About Wildix
How Wildix works
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Available only to agents with "Talk - Partner Edition" seats (see zendesk.com/talk/pricing).
Wildix for Zendesk provides enterprise-grade call center functionalities for Zendesk. Full control of our phone system and seamlessly work together with non-Zendesk users in your organization.
Key Features
Make and receive calls from the browser, Wildix hardware phones or mobile app
Easy click-to-dial within Zendesk
Direct call control from within Zendesk like hold, warm and blind transfers to Zendesk agents and Wildix users, record call and more.
Caller ID lookup in Zendesk with options to lookup the caller ID from Zendesk for non-Zendesk users too.
Easy insight in earlier interactions and possibility to link the call to existing tickets
Playback recordings from calls right from within Zendesk
When a call has been linked to a new or existing ticket, a note is being made about the active call. This will help your agents to be aware of the call. The agent has full control over the ticket and can work freely in Zendesk while the call is active. When the conversation is over the call details are been pushed to the Zendesk ticket for metrics and if the call has been recorded the recording will appear in the comment as a voice player.
Wildix for Zendesk is easy to use and takes seconds to install for existing Wildix users. Not yet a Wildix user? Contact us or contact your local Wildix Partner.
The first week is on us! After installing, your free 7-day trial will start so you can try out this application without any worries.
Are you looking for ways to further optimize your Zendesk account? We are a Premier Solution Provider of Zendesk and we help organizations like yours with the implementation of Zendesk and we build (custom) Zendesk Apps and integrations. Get in touch with us.
Data Disclosure
This app accesses, uses, and stores the following data:
Data Accessed:
User information (agent names, roles, and contact details)
Ticket information (ticket IDs, subject lines, and metadata)
Customer contact information (phone numbers, names, and customer records)
Call data (caller ID, call duration, timestamps, and call status)
Data Used:
Phone numbers are used to initiate outbound calls and identify inbound callers
User credentials are used to authenticate with the Wildix PBX system
Ticket information is used to link calls to relevant tickets and display call context
Customer data is used for caller ID lookup and to display interaction history
Data Stored:
Call logs (including timestamps, duration, participants, and call outcomes) are stored in Zendesk tickets
Call recordings are stored and linked to Zendesk tickets when recording is enabled
User authentication tokens are stored temporarily during active sessions
PBX hostname and country code configuration settings are stored
Purpose:
All data is processed solely to provide telephony integration between Wildix and Zendesk, including making and receiving calls, linking calls to tickets, displaying caller information, and maintaining call records for reporting and quality assurance purposes.
Screenshots
Category rankings
As of Sep 4, 2026- Contact Center#7of 223Top 4%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Wildix ranks for 1 keywords across Zendesk Marketplace. Here are the top 1:
- Rank #19
Competitors & alternatives
Wildix doesn't have curated competitor matchups yet. Other tracked contact center apps on Zendesk:
Where Wildix stands in the Contact Center category
Wildix ranks #7 of 223 apps in the Contact Center category, placing it in the top 4% of the listing.
Frequently asked questions
What is Wildix?
Wildix is an app for Zendesk. It currently holds a 5.0-star rating from 9 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Contact Center category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by pluscloud.
Who uses Wildix?
Wildix is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Contact Center category on Zendesk.
Where does Wildix rank on Zendesk?
Wildix currently sits at position #7 in the Contact Center category on Zendesk. That places it in the top 3% of 223 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.