Wildix for Zendesk

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Data Disclosure

This app accesses, uses, and stores the following data:

Data Accessed:

User information (agent names, roles, and contact details)

Ticket information (ticket IDs, subject lines, and metadata)

Customer contact information (phone numbers, names, and customer records)

Call data (caller ID, call duration, timestamps, and call status)

Data Used:

Phone numbers are used to initiate outbound calls and identify inbound callers

User credentials are used to authenticate with the Wildix PBX system

Ticket information is used to link calls to relevant tickets and display call context

Customer data is used for caller ID lookup and to display interaction history

Data Stored:

Call logs (including timestamps, duration, participants, and call outcomes) are stored in Zendesk tickets

Call recordings are stored and linked to Zendesk tickets when recording is enabled

User authentication tokens are stored temporarily during active sessions

PBX hostname and country code configuration settings are stored

Purpose:

All data is processed solely to provide telephony integration between Wildix and Zendesk, including making and receiving calls, linking calls to tickets, displaying caller information, and maintaining call records for reporting and quality assurance purposes.