Wildix vs Aircall for Sell — Zendesk

Wildix vs Aircall for Sell

Side-by-side comparison · 24 data points

Wildix

5.0·9reviews

Seamlessly control and easy setup of Wildix browser-based and hardware telephone

zendeskFree to install

Change

1. Listing metadata

Field-level data

	Wildix	Aircall for Sell
Tagline	“Seamlessly control and easy setup of Wildix browser-based and hardware telephone”80 chars	“Advanced inbound & outbound calling for Sell, beautiful UX, Enterprise quality”78 chars
Description	3104 / 5000 chars62% used	3164 / 5000 chars63% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	pluscloud	Aircall
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between Wildix and Aircall for Sell
Metric	Wildix	Aircall for Sell
Rating	5.0 ★	5.0 ★
Total reviews	9	★ 18
Free plan	Yes	Yes
Pricing	Free to install	Free to install

Keyword	Wildix	Aircall for Sell
voice notes without	#19	Not ranked

5. App details

Long-form description · keyword frequency

Wildix

Available only to agents with "Talk - Partner Edition" seats (see zendesk.com/talk/pricing). Wildix for Zendesk provides enterprise-grade call center functionalities for Zendesk. Full control of our phone system and seamlessly work together with non-Zendesk users in your organization. Key Features Make and receive calls from the browser, Wildix hardware phones or mobile app Easy click-to-dial within Zendesk Direct call control from within Zendesk like hold, warm and blind transfers to Zendesk agents and Wildix users, record call and more. Caller ID lookup in Zendesk with options to lookup the caller ID from Zendesk for non-Zendesk users too. Easy insight in earlier interactions and possibility to link the call to existing tickets Playback recordings from calls right from within Zendesk When a call has been linked to a new or existing ticket, a note is being made about the active call. This will help your agents to be aware of the call. The agent has full control over the ticket and can work freely in Zendesk while the call is active. When the conversation is over the call details are been pushed to the Zendesk ticket for metrics and if the call has been recorded the recording will appear in the comment as a voice player. Wildix for Zendesk is easy to use and takes seconds to install for existing Wildix users. Not yet a Wildix user? Contact us or contact your local Wildix Partner. The first week is on us! After installing, your free 7-day trial will start so you can try out this application without any worries. Are you looking for ways to further optimize your Zendesk account? We are a Premier Solution Provider of Zendesk and we help organizations like yours with the implementation of Zendesk and we build (custom) Zendesk Apps and integrations. Get in touch with us. Data Disclosure This app accesses, uses, and stores the following data: Data Accessed: User information (agent names, roles, and contact details) Ticket information (ticket IDs, subject lines, and metadata) Customer contact information (phone numbers, names, and customer records) Call data (caller ID, call duration, timestamps, and call status) Data Used: Phone numbers are used to initiate outbound calls and identify inbound callers User credentials are used to authenticate with the Wildix PBX system Ticket information is used to link calls to relevant tickets and display call context Customer data is used for caller ID lookup and to display interaction history Data Stored: Call logs (including timestamps, duration, participants, and call outcomes) are stored in Zendesk tickets Call recordings are stored and linked to Zendesk tickets when recording is enabled User authentication tokens are stored temporarily during active sessions PBX hostname and country code configuration settings are stored Purpose: All data is processed solely to provide telephony integration between Wildix and Zendesk, including making and receiving calls, linking calls to tickets, displaying caller information, and maintaining call records for reporting and quality assurance purposes.

Top keywords

zendesk19×3.90%
call18×3.70%
wildix9×1.85%
data8×1.64%
calls6×1.23%
ticket6×1.23%
caller5×1.03%
information5×1.03%
stored5×1.03%
tickets5×1.03%
caller id4×0.82%
contact4×0.82%

Aircall for Sell

Overview Aircall is the only phone system that integrates with both Zendesk Sell and Zendesk Support, and offers robust inbound and outbound capabilities. Connect Aircall with Zendesk Sell to unlock your phone sales performance, boost sales productivity and close deals faster. Sales reps save time with automatic call logging and quick access to the Lead or Contact page. Managers benefit from complete activity data. In just a few clicks integrate with Zendesk Sell, Zendesk Support and 100+ other apps like Shopify, Slack, Segment, Typeform and Gong.io. Start a free trial in 3 minutes, or book a demo of Aircall+Zendesk! View caller details at a glance On incoming calls, caller details are pulled straight from Zendesk Sell and appear on the screen as soon as the phone rings. At a glance, you’ll see the caller’s name and customer status. If the caller is a Contact, you’ll also see all associated Deals. Open the Contact, Lead, or Deal in one click from the Aircall phone app. If the caller does not yet have a record in Zendesk Sell, a new Lead will automatically be created. Get rid of the busy work. Reps save time on every call by getting rid of manual data entry, and improve their productivity with automatic call logs. All calls are automatically logged as Call Activities in Zendesk Sell along with key details about the call, including whether it was inbound or outbound, answered or missed, and the name of the Aircall line that was used. All call comments captured in Aircall are also logged, along with a link to the call recording, easily accessible from Zendesk Sell. Leverage advanced phone workflows In just a few clicks, build an inbound phone tree to route call to the right team, in a jiff! With our advanced routing engine and simple inbound flow builder, build advanced routing rules to send your inbound sales calls to the right rep, at the right time. Never miss a beat of your sales performance Leverage the Zendesk Sell reporting tool with Aircall, and consolidate all your activity reporting in Sell, across all your channels, for a real 360 degrees view. Monitor your sales team activity in real-time with our live dashboard, listen in conversations as they happen, and coach your reps in real time to improve your sales conversations. Turbocharge your outbound productivity With the Aircall Power Dialer, load lists of Zendesk Sell contacts into Aircall in 3 clicks, and call down your lists in no time. Data disclosure & security The Aircall–Zendesk integration securely accesses Zendesk data using official APIs and processes only the user and ticket information necessary to log call performed using Aircall. Your data is used exclusively to create or update tickets and is never used for advertising, profiling, or any secondary purposes. Aircall does not permanently store Zendesk ticket content; user IDs and ticket IDs may be cached temporarily to support real-time functionality. Your data is never sold or shared with third parties. All data accessed by Aircall is encrypted in transit and at rest. Aircall complies with GDPR and industry best practices for data protection and privacy.

Frequently asked

Common questions about this comparison

Is Wildix or Aircall for Sell cheaper?

Both Wildix and Aircall for Sell offer paid plans only. Wildix starts at Free to install; Aircall for Sell starts at Free to install. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Wildix or Aircall for Sell?

Wildix (5.0★, 9 reviews) and Aircall for Sell (5.0★, 18 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Wildix or Aircall for Sell?

AppRanks cannot separate these two on rating — both sit at 5.0★. Aircall for Sell does carry the larger published review base (18 vs 9). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Wildix or Aircall for Sell?

Both apps are one-click installs from the Zendesk Marketplace. Aircall for Sell has the deeper published review base (18 vs 9), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Wildix typically suits early-stage and growth-mode teams based on its published review base (9 reviews). Aircall for Sell typically suits early-stage and growth-mode teams based on its published review base (18 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Wildix and Aircall for Sell?

Migration support varies by app and category. Wildix and Aircall for Sell both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Wildix" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Wildix vs Aircall for Sell

Wildix

1. Listing metadata

2. Categories & rankings

Aircall for Sell

At a glance

AppRanks verdict

3. Search rankings

4. Activity in the last 90 days

Wildix · 0 changes

Aircall for Sell · 2 changes

5. App details

Frequently asked

Is Wildix or Aircall for Sell cheaper?

Which has better reviews, Wildix or Aircall for Sell?

Should I choose Wildix or Aircall for Sell?

Which is faster to set up, Wildix or Aircall for Sell?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between Wildix and Aircall for Sell?

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