Side-by-side comparison · 24 data points
Embedded CXone Agent Console Integrated with Zendesk
| Frontline Agent Console for CXone | 55PBX Softphone PABX Virtual | |
|---|---|---|
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| Description | ||
| Screenshots | images | images |
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Softphone do PABX Virtual na Zendesk. API, CTI, 0800, 4004, Gravação e Report.
| Metric | Frontline Agent Console for CXone | 55PBX Softphone PABX Virtual |
|---|---|---|
| Rating | 4.0 ★ | ★ 5.0 ★ |
| Total reviews | 4 | ★ 92 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free to install |
Based on the data on this page, 55PBX Softphone PABX Virtual is the stronger choice for most Zendesk Marketplace support teams — 5.0★ vs Frontline Agent Console for CXone's 4.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Frontline Agent Console for CXone at Free to install, 55PBX Softphone PABX Virtual at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage support teams who need fast install and low risk should default to 55PBX Softphone PABX Virtual; mid-market and enterprise support teams with specific feature requirements should evaluate both — Frontline Agent Console for CXone's 4-review base may include the workflow context that matches your specific use case better than 55PBX Softphone PABX Virtual's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Frontline Agent Console for CXone audit • 55PBX Softphone PABX Virtual audit
No tracked changes.
Both Frontline Agent Console for CXone and 55PBX Softphone PABX Virtual offer paid plans only. Frontline Agent Console for CXone starts at Free to install; 55PBX Softphone PABX Virtual starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
55PBX Softphone PABX Virtual has the higher average rating (5.0★ from 92 reviews) compared to Frontline Agent Console for CXone (4.0★ from 4 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
55PBX Softphone PABX Virtual holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. 55PBX Softphone PABX Virtual has the deeper published review base (92 vs 4), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Frontline Agent Console for CXone typically suits early-stage and growth-mode teams based on its published review base (4 reviews). 55PBX Softphone PABX Virtual typically suits early-stage and growth-mode teams based on its published review base (92 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Frontline Agent Console for CXone and 55PBX Softphone PABX Virtual both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Frontline Agent Console for CXone" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
