Frontline Agent Console for CXone
- Category rank
- #18 in Contact Center
- Listing audit
- 63/100
Frontline Agent Console for CXone is a Zendesk Marketplace app by Frontline Services Inc. II. With a rating of 4.0★ from 4 reviews, it currently ranks #18 in the Contact Center category.
Frontline Agent Console for CXone is the #18 ranked Contact Center app on Zendesk, with a 4.0 average rating from 4 reviews, free to install, with charges billed separately, as of Nov 13, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 13, 2026
Frontline Agent Console for CXone ranks #18 of 233 in Contact Center on Zendesk. It holds a 4.0★ average from 4 reviews on Zendesk. It is free to install, with charges billed separately — check the plans below.
Pros
- No standout positives in the measured data.
Cons
- −Only 4 reviews — the average can still move with a few new ratings
About Frontline Agent Console for CXone
How Frontline Agent Console for CXone works
Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing)
Frontline Agent Console for CXone is designed to seamlessly embed the NICE CXone Agent interface within Zendesk.
As soon as an agent receives a call through CXone, the app searches the Zendesk database for the caller's phone number or another metric (please contact us for customized searches). If a match is found it will open an existing ticket, create a new ticket, or display the user page depending on the settings you choose.
Features:
Support for NICE CXone channels such as voice, chat, email, voicemail, and work items.
Transfer and conference contacts to other agents, skills, or external destinations.
Automated Outbound dialing (Personal Connection)
Support for CXone's dispositions and marquees.
Automatic Zendesk account search via phone number / ticket creation / user creation.
Custom Field Mapping can memorialize CXone contact details into ticket fields, and comments.
Automatic Call Log creation and access from Zendesk tickets.
24/7 Support, as well as ongoing maintenance and product updates.
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Screenshots
