Frontline Agent Console for CXone for Zendesk Marketplace
Frontline Agent Console for CXone is the #18 ranked contact center app on Zendesk, with a 4.0 average rating from 4 reviews, with a free plan available, as of Sep 12, 2026.
Frontline Agent Console for CXone is a Zendesk Marketplace app by Frontline Services Inc. II. With a rating of 4.0★ from 4 reviews, it currently ranks #18 in the Contact Center category.
AppRanks data: Frontline Agent Console for CXone ranks #18 in Contact Center on Zendesk Marketplace, placing it in the top 9% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Frontline Agent Console for CXone is a well-rated Zendesk app with a limited review volume. It is listed in the Contact Center category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 4 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Frontline Services Inc. II — established developer track record
Cons
- −Limited review base (4) — ratings can shift significantly with new feedback
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About Frontline Agent Console for CXone
How Frontline Agent Console for CXone works
Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing)
Frontline Agent Console for CXone is designed to seamlessly embed the NICE CXone Agent interface within Zendesk.
As soon as an agent receives a call through CXone, the app searches the Zendesk database for the caller's phone number or another metric (please contact us for customized searches). If a match is found it will open an existing ticket, create a new ticket, or display the user page depending on the settings you choose.
Features:
Support for NICE CXone channels such as voice, chat, email, voicemail, and work items.
Transfer and conference contacts to other agents, skills, or external destinations.
Automated Outbound dialing (Personal Connection)
Support for CXone's dispositions and marquees.
Automatic Zendesk account search via phone number / ticket creation / user creation.
Custom Field Mapping can memorialize CXone contact details into ticket fields, and comments.
Automatic Call Log creation and access from Zendesk tickets.
24/7 Support, as well as ongoing maintenance and product updates.
Privacy Policy
Screenshots
Category rankings
As of Sep 12, 2026- Contact Center#18of 223Top 9%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Frontline Agent Console for CXone doesn't have curated competitor matchups yet. Other tracked contact center apps on Zendesk:
Frequently asked questions
What is Frontline Agent Console for CXone?
Frontline Agent Console for CXone is an app for Zendesk. It currently holds a 4.0-star rating from 4 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Contact Center category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Frontline Services Inc. II.
Who uses Frontline Agent Console for CXone?
Frontline Agent Console for CXone is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Contact Center category on Zendesk.
Where does Frontline Agent Console for CXone rank on Zendesk?
Frontline Agent Console for CXone currently sits at position #18 in the Contact Center category on Zendesk. That places it in the top 8% of 223 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.