- Category rank
- #14 in Contact Center
- Listing audit
- 62/100
VoiceManagement is a Zendesk Marketplace app by Axialys. With a rating of 4.0★ from 5 reviews, it currently ranks #14 in the Contact Center category.
VoiceManagement is the #14 ranked Contact Center app on Zendesk, with a 4.0 average rating from 5 reviews, free to install, with charges billed separately, as of Nov 13, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 13, 2026
VoiceManagement ranks #14 of 233 in Contact Center on Zendesk. It holds a 4.0★ average from 5 reviews on Zendesk. It is free to install, with charges billed separately — check the plans below.
Pros
- No standout positives in the measured data.
Cons
- −Only 5 reviews — the average can still move with a few new ratings
About VoiceManagement
How VoiceManagement works
Show full descriptionShow less
Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing
SIMPLE YET POWERFUL FEATURES
Don't let your phone system sit apart from your Zendesk solution!
Enjoy full CTI integration between Zendesk and Axialys Voice Management telecom solution, including features such as:
Easy click-to-dial from any Zendesk contact info
Automatic opening of a new ticket upon incoming call (matched to the appropriate contact based on caller id or other IVR data)
Full CRM history for phone calls, including call duration and attached audio recordings
FULL INTEGRATION WITH AXIALYS VOICE MANAGEMENT SOLUTION
Axialys Voice Management solution enables all teams large and small to efficiently manage inbound and outbound phone call streams. The solution is fully cloud based, fits for both mono and multi-sites, including offshored call centers when applicable. You benefit from 3 levels of management: Administrator, Supervisor and Agent. Each level is provided with its own interface, including:
Complete feature rich point and click IVR system to handle and dispatch inbound call streams, including speech recognition and DTMF navigation
Feature rich ACD providing unlimited call queues and customizations (waiting music, dispatch policy, callback options...)
