VoiceManagement is the #14 ranked contact center app on Zendesk, with a 4.0 average rating from 5 reviews, with a free plan available, as of Sep 11, 2026.
VoiceManagement is a Zendesk Marketplace app by Axialys. With a rating of 4.0★ from 5 reviews, it currently ranks #14 in the Contact Center category.
AppRanks data: VoiceManagement ranks #14 in Contact Center on Zendesk Marketplace, placing it in the top 7% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
VoiceManagement is a well-rated Zendesk app with a limited review volume. It is listed in the Contact Center category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 5 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Axialys — established developer track record
Cons
- −Limited review base (5) — ratings can shift significantly with new feedback
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About VoiceManagement
How VoiceManagement works
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SIMPLE YET POWERFUL FEATURES
Don't let your phone system sit apart from your Zendesk solution!
Enjoy full CTI integration between Zendesk and Axialys Voice management telecom solution, including features such as :
Easy click-to-dial from any Zendesk contact info
Automatic opening of a new ticket upon incoming call (matched to the appropriate contact based on caller id or - other IVR data)
Full CRM history for phone calls, including call duration and even attached audio recordings
FULL INTEGRATION WITH AXIALYS VOICE MANAGEMENT SOLUTION
Axialys Voice Management solution enables all teams large and small to efficiently manage inbound and outbound phone call streams. The solution is fully cloud based, fits for both mono and multi-sites, including offshored call centers when applicable. You benefit from 3 levels of management : Administrator, Supervisor and Agent. Each level is provided with its own interface, including :
Complete feature rich point and click IVR system to efficiently handle and dispatch inbound call streams, including speech recognition and DTMF navigation
Feature rich ACD providing unlimited call queues, tons of customizations (waiting music, dispatch policy, callback options...)
Outgoing call campaigns management
Speech synthesis for easy audio setup, as well as option for professional voice talents
Detailed statistics, including agents activity reports, QoS statistics for inbound calls, etc.
Full dashboard options for live supervision of the activity, both local and remote
Single sign-on and user synchronisation between Axialys' Voice Management and Zendesk
And lots more...
Axialys Voice Management solution is available worldwide, and can work with your existing phone system or with Axialys enterprise Centrex solution.
Screenshots
Category rankings
As of Sep 11, 2026- Contact Center#14of 223Top 7%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
VoiceManagement doesn't have curated competitor matchups yet. Other tracked contact center apps on Zendesk:
Where VoiceManagement stands in the Contact Center category
VoiceManagement ranks #14 of 223 apps in the Contact Center category, placing it in the top 7% of the listing.
Frequently asked questions
What is VoiceManagement?
VoiceManagement is an app for Zendesk. It currently holds a 4.0-star rating from 5 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Contact Center category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Axialys.
Who uses VoiceManagement?
VoiceManagement is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Contact Center category on Zendesk.
Where does VoiceManagement rank on Zendesk?
VoiceManagement currently sits at position #14 in the Contact Center category on Zendesk. That places it in the top 6% of 223 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.