VoiceManagement vs Aircall for Sell — Zendesk

VoiceManagement vs Aircall for Sell

Name: VoiceManagement
Availability: OnlineOnly
Rating: 4 (5 reviews)

Side-by-side comparison · 24 data points

VoiceManagement

4.0·5reviews

Click-to-call and CTI integration between Zendesk and Voice Management platform

zendeskFree to install

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1. Listing metadata

Field-level data

	VoiceManagement	Aircall for Sell
Tagline	“Click-to-call and CTI integration between Zendesk and Voice Management platform”79 chars	“Advanced inbound & outbound calling for Sell, beautiful UX, Enterprise quality”78 chars
Description	1780 / 5000 chars36% used	3164 / 5000 chars63% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	Axialys	Aircall
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between VoiceManagement and Aircall for Sell
Metric	VoiceManagement	Aircall for Sell
Rating	4.0 ★	★ 5.0 ★
Total reviews	5	★ 18
Free plan	Yes	Yes
Pricing	Free to install	Free to install

4. App details

Long-form description · keyword frequency

VoiceManagement

SIMPLE YET POWERFUL FEATURES Don't let your phone system sit apart from your Zendesk solution! Enjoy full CTI integration between Zendesk and Axialys Voice management telecom solution, including features such as : Easy click-to-dial from any Zendesk contact info Automatic opening of a new ticket upon incoming call (matched to the appropriate contact based on caller id or - other IVR data) Full CRM history for phone calls, including call duration and even attached audio recordings FULL INTEGRATION WITH AXIALYS VOICE MANAGEMENT SOLUTION Axialys Voice Management solution enables all teams large and small to efficiently manage inbound and outbound phone call streams. The solution is fully cloud based, fits for both mono and multi-sites, including offshored call centers when applicable. You benefit from 3 levels of management : Administrator, Supervisor and Agent. Each level is provided with its own interface, including : Complete feature rich point and click IVR system to efficiently handle and dispatch inbound call streams, including speech recognition and DTMF navigation Feature rich ACD providing unlimited call queues, tons of customizations (waiting music, dispatch policy, callback options...) Outgoing call campaigns management Speech synthesis for easy audio setup, as well as option for professional voice talents Detailed statistics, including agents activity reports, QoS statistics for inbound calls, etc. Full dashboard options for live supervision of the activity, both local and remote Single sign-on and user synchronisation between Axialys' Voice Management and Zendesk And lots more... Axialys Voice Management solution is available worldwide, and can work with your existing phone system or with Axialys enterprise Centrex solution.

Top keywords

call7×2.75%
management7×2.75%
including6×2.35%
voice6×2.35%
axialys5×1.96%
voice management5×1.96%
axialys voice4×1.57%
axialys voice management4×1.57%
full4×1.57%
phone4×1.57%
zendesk4×1.57%
inbound3×1.18%

Aircall for Sell

Overview Aircall is the only phone system that integrates with both Zendesk Sell and Zendesk Support, and offers robust inbound and outbound capabilities. Connect Aircall with Zendesk Sell to unlock your phone sales performance, boost sales productivity and close deals faster. Sales reps save time with automatic call logging and quick access to the Lead or Contact page. Managers benefit from complete activity data. In just a few clicks integrate with Zendesk Sell, Zendesk Support and 100+ other apps like Shopify, Slack, Segment, Typeform and Gong.io. Start a free trial in 3 minutes, or book a demo of Aircall+Zendesk! View caller details at a glance On incoming calls, caller details are pulled straight from Zendesk Sell and appear on the screen as soon as the phone rings. At a glance, you’ll see the caller’s name and customer status. If the caller is a Contact, you’ll also see all associated Deals. Open the Contact, Lead, or Deal in one click from the Aircall phone app. If the caller does not yet have a record in Zendesk Sell, a new Lead will automatically be created. Get rid of the busy work. Reps save time on every call by getting rid of manual data entry, and improve their productivity with automatic call logs. All calls are automatically logged as Call Activities in Zendesk Sell along with key details about the call, including whether it was inbound or outbound, answered or missed, and the name of the Aircall line that was used. All call comments captured in Aircall are also logged, along with a link to the call recording, easily accessible from Zendesk Sell. Leverage advanced phone workflows In just a few clicks, build an inbound phone tree to route call to the right team, in a jiff! With our advanced routing engine and simple inbound flow builder, build advanced routing rules to send your inbound sales calls to the right rep, at the right time. Never miss a beat of your sales performance Leverage the Zendesk Sell reporting tool with Aircall, and consolidate all your activity reporting in Sell, across all your channels, for a real 360 degrees view. Monitor your sales team activity in real-time with our live dashboard, listen in conversations as they happen, and coach your reps in real time to improve your sales conversations. Turbocharge your outbound productivity With the Aircall Power Dialer, load lists of Zendesk Sell contacts into Aircall in 3 clicks, and call down your lists in no time. Data disclosure & security The Aircall–Zendesk integration securely accesses Zendesk data using official APIs and processes only the user and ticket information necessary to log call performed using Aircall. Your data is used exclusively to create or update tickets and is never used for advertising, profiling, or any secondary purposes. Aircall does not permanently store Zendesk ticket content; user IDs and ticket IDs may be cached temporarily to support real-time functionality. Your data is never sold or shared with third parties. All data accessed by Aircall is encrypted in transit and at rest. Aircall complies with GDPR and industry best practices for data protection and privacy.

Frequently asked

Common questions about this comparison

Is VoiceManagement or Aircall for Sell cheaper?

Both VoiceManagement and Aircall for Sell offer paid plans only. VoiceManagement starts at Free to install; Aircall for Sell starts at Free to install. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, VoiceManagement or Aircall for Sell?

Aircall for Sell has the higher average rating (5.0★ from 18 reviews) compared to VoiceManagement (4.0★ from 5 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose VoiceManagement or Aircall for Sell?

Aircall for Sell holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, VoiceManagement or Aircall for Sell?

Both apps are one-click installs from the Zendesk Marketplace. Aircall for Sell has the deeper published review base (18 vs 5), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

VoiceManagement typically suits early-stage and growth-mode teams based on its published review base (5 reviews). Aircall for Sell typically suits early-stage and growth-mode teams based on its published review base (18 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between VoiceManagement and Aircall for Sell?

Migration support varies by app and category. VoiceManagement and Aircall for Sell both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from VoiceManagement" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

VoiceManagement vs Aircall for Sell

VoiceManagement

1. Listing metadata

2. Categories & rankings

Aircall for Sell

At a glance

AppRanks verdict

3. Activity in the last 90 days

VoiceManagement · 1 changes

Aircall for Sell · 2 changes

4. App details

Frequently asked

Is VoiceManagement or Aircall for Sell cheaper?

Which has better reviews, VoiceManagement or Aircall for Sell?

Should I choose VoiceManagement or Aircall for Sell?

Which is faster to set up, VoiceManagement or Aircall for Sell?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between VoiceManagement and Aircall for Sell?

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