VoiceManagement vs Aircall for Support — Zendesk

VoiceManagement vs Aircall for Support

Name: VoiceManagement
Availability: OnlineOnly
Rating: 4 (5 reviews)

Side-by-side comparison · 24 data points

VoiceManagement

4.0·5reviews

Click-to-call and CTI integration between Zendesk and Voice Management platform

zendeskFree to install

Change

1. Listing metadata

Field-level data

	VoiceManagement	Aircall for Support
Tagline	“Click-to-call and CTI integration between Zendesk and Voice Management platform”79 chars	“Advanced inbound and outbound calling for Zendesk, Beautiful UX, Enterprise Quality”83 chars
Description	1780 / 5000 chars36% used	3511 / 5000 chars70% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	Axialys	Aircall
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between VoiceManagement and Aircall for Support
Metric	VoiceManagement	Aircall for Support
Rating	4.0 ★	★ 5.0 ★
Total reviews	5	★ 40
Free plan	Yes	Yes
Pricing	Free to install	Free to install

4. App details

Long-form description · keyword frequency

VoiceManagement

SIMPLE YET POWERFUL FEATURES Don't let your phone system sit apart from your Zendesk solution! Enjoy full CTI integration between Zendesk and Axialys Voice management telecom solution, including features such as : Easy click-to-dial from any Zendesk contact info Automatic opening of a new ticket upon incoming call (matched to the appropriate contact based on caller id or - other IVR data) Full CRM history for phone calls, including call duration and even attached audio recordings FULL INTEGRATION WITH AXIALYS VOICE MANAGEMENT SOLUTION Axialys Voice Management solution enables all teams large and small to efficiently manage inbound and outbound phone call streams. The solution is fully cloud based, fits for both mono and multi-sites, including offshored call centers when applicable. You benefit from 3 levels of management : Administrator, Supervisor and Agent. Each level is provided with its own interface, including : Complete feature rich point and click IVR system to efficiently handle and dispatch inbound call streams, including speech recognition and DTMF navigation Feature rich ACD providing unlimited call queues, tons of customizations (waiting music, dispatch policy, callback options...) Outgoing call campaigns management Speech synthesis for easy audio setup, as well as option for professional voice talents Detailed statistics, including agents activity reports, QoS statistics for inbound calls, etc. Full dashboard options for live supervision of the activity, both local and remote Single sign-on and user synchronisation between Axialys' Voice Management and Zendesk And lots more... Axialys Voice Management solution is available worldwide, and can work with your existing phone system or with Axialys enterprise Centrex solution.

Top keywords

call7×2.75%
management7×2.75%
including6×2.35%
voice6×2.35%
axialys5×1.96%
voice management5×1.96%
axialys voice4×1.57%
axialys voice management4×1.57%
full4×1.57%
phone4×1.57%
zendesk4×1.57%
inbound3×1.18%

Aircall for Support

Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition. Learn more here. Try Aircall for free for 7 days by signing up for a trial here! After that, Aircall licenses start at $30/user/month, with minutes included. More than 500 Zendesk customers trust Aircall to make every voice conversation count! Why choose Aircall + Zendesk? Only phone system that integrates with both Zendesk Support and Zendesk Sell: have your sales and customer service teams collaborate like never before! Take a look at our Sell integration here! Enterprise Quality & Reliability: advanced telephony infrastructure with multiple termination carriers all over the world for optimal call quality worldwide. 100+ integrations: integrate Aircall with Zendesk as well as all of your business tools with plug-and-play integrations with Slack, Shopify, Gong, Textline, Typeform, and many more! Take a look at our marketplace! Advanced telephony: drag-and-drop team-based routing for complex inbound routing rules, outbound power-dialer for maximum productivity, live agent monitoring, call listening and coaching. Pricing: flat per user fee with inbound and outbound minutes included (except toll-free), no onboarding or setup costs. Available on desktop and mobile: variety of desktop, web and mobile apps available to take calls wherever you are. View caller details at a glance On incoming calls, the contact page of the caller is displayed automatically, while caller details are pulled directly from Zendesk Sell as well as all your other installed integrations to give you the complete picture of your customers. Get rid of the busy work When a call is answered, a new ticket is automatically created and displayed on the agent’s screen. If the contact doesn’t exist, Aircall can automatically create a new one. Reps save time on every call by getting rid of manual data entry, and improve their productivity with automatic call logs. All calls are automatically logged as tickets in Zendesk Support along with key details about the call, including whether it was inbound or outbound, answered or missed, and the name of the Aircall line that was used. All call comments and tags captured in Aircall are also logged, along with a link to the call recording, easily accessible from Zendesk. Leverage advanced phone workflows With automatic tag sync, trigger workflows in Zendesk straight from Aircall tags. In just a few clicks, build an inbound phone tree to route call to the right team, in a jiff! With our advanced routing engine and simple inbound flow builder, build advanced routing rules to send your inbound sales calls to the right rep, at the right time. Never miss a beat of your performance Monitor your customer service team activity in real-time with our live dashboard, listen in conversations as they happen, and coach your reps in real time to improve your conversations and customer experience. Leverage Aircall Advanced Analytics to review past performance, find areas of improvement, and make customer experience your competitive advantage. First, create your account for free (7-day trial with no credit card required) here. Then, go to the Integrations section of the dashboard, select Zendesk, and follow the steps! Setting up the integration takes around 5-10 minutes! Any question? Read our detailed guides on How to setup the Zendesk integration and What Can The Aircall-Zendesk Integration Do? or email us at [email protected]!

Frequently asked

Common questions about this comparison

Is VoiceManagement or Aircall for Support cheaper?

Both VoiceManagement and Aircall for Support offer paid plans only. VoiceManagement starts at Free to install; Aircall for Support starts at Free to install. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, VoiceManagement or Aircall for Support?

Aircall for Support has the higher average rating (5.0★ from 40 reviews) compared to VoiceManagement (4.0★ from 5 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose VoiceManagement or Aircall for Support?

Aircall for Support holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, VoiceManagement or Aircall for Support?

Both apps are one-click installs from the Zendesk Marketplace. Aircall for Support has the deeper published review base (40 vs 5), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

VoiceManagement typically suits early-stage and growth-mode teams based on its published review base (5 reviews). Aircall for Support typically suits early-stage and growth-mode teams based on its published review base (40 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between VoiceManagement and Aircall for Support?

Migration support varies by app and category. VoiceManagement and Aircall for Support both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from VoiceManagement" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

VoiceManagement vs Aircall for Support

VoiceManagement

1. Listing metadata

2. Categories & rankings

Aircall for Support

At a glance

AppRanks verdict

3. Activity in the last 90 days

VoiceManagement · 1 changes

Aircall for Support · 1 changes

4. App details

Frequently asked

Is VoiceManagement or Aircall for Support cheaper?

Which has better reviews, VoiceManagement or Aircall for Support?

Should I choose VoiceManagement or Aircall for Support?

Which is faster to set up, VoiceManagement or Aircall for Support?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between VoiceManagement and Aircall for Support?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons