Genesys Cloud is the #15 ranked contact center app on Zendesk, with a 4.0 average rating from 11 reviews, with a free plan available, as of Sep 8, 2026.
Genesys Cloud is a Zendesk Marketplace app by Genesys. With a rating of 4.0★ from 11 reviews, it currently ranks #15 in the Contact Center category.
AppRanks data: Genesys Cloud ranks #15 in Contact Center on Zendesk Marketplace, placing it in the top 7% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Genesys Cloud is a well-rated Zendesk app with a limited review volume. It is listed in the Contact Center category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 11 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Genesys — established developer track record
Cons
- −Limited review base (11) — ratings can shift significantly with new feedback
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About Genesys Cloud
How Genesys Cloud works
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Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing).
The Genesys integration with Zendesk enables a comprehensive, yet easy-to-use contact center solution to deliver remarkable customer experiences. Benefits that include:
Increase first call resolution rates
Improve the customer experience
"Out of the Box" integration for screen pops and click to dial
This integration works with Genesys Cloud contact center Platform. When receiving a call via Genesys Cloud, screen pop a Zendesk ticket or a Zendesk user profile to help speed up the resolution of the call interaction. Shave minutes off each of your call interactions by having a new ticket automatically opened in Zendesk and presented to you so you can immediately start taking notes about the call and capture the relevant information you need to get the issue resolved.
Data Access and Privacy: This integration accesses Zendesk user data (names, emails, phone numbers) to search and display contacts during screen pops, ticket data (IDs, subjects, requester information) to view and update tickets, and ticket fields and user fields to configure attribute mappings. The app creates new tickets from incoming interactions and updates existing tickets with interaction logs (comments and custom fields) to record call/interaction details. This data is used only to enable screen pop functionality, interaction logging, and ticket management within the integration.
For information on how your data is handled and protected when using Genesys Cloud, please see Genesys Cloud Privacy Policy.
Screenshots
Category rankings
As of Sep 9, 2026- Contact Center#15of 223Top 7%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Genesys Cloud doesn't have curated competitor matchups yet. Other tracked contact center apps on Zendesk:
Where Genesys Cloud stands in the Contact Center category
Genesys Cloud ranks #15 of 223 apps in the Contact Center category, placing it in the top 7% of the listing.
Frequently asked questions
What is Genesys Cloud?
Genesys Cloud is an app for Zendesk. It currently holds a 4.0-star rating from 11 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Contact Center category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Genesys.
Who uses Genesys Cloud?
Genesys Cloud is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Contact Center category on Zendesk.
Where does Genesys Cloud rank on Zendesk?
Genesys Cloud currently sits at position #15 in the Contact Center category on Zendesk. That places it in the top 7% of 223 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.