GoTo Integrations for Zendesk

Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing

GoTo Hosted VoIP is the easiest and most affordable option for your business phone system. GoTo’s cloud VoIP service helps thousands of organizations simplify how they manage their phone and conferencing setup.

Assist your agents and dazzle your customers by providing context to every interaction with Zendesk and GoTo. With our Zendesk integration your team will be equipped to personalize your customer's service experience, and take your sales team to the next-level. As calls come in from customers and potential customers GoTo will streamline your workflow by:

Providing call notifications for incoming calls

Giving context by populating the customer's or lead's Zendesk record

Having the ability to create notes and schedule follow-ups

Providing call logs to track agent performance and lead conversion through Zendesk reports and dashboards

Avoid escalating calls by allowing your team access to real-time help through the onboard chat feature

Zendesk, together with GoTo, will inspire confidence with your customers by providing your team with the information they need to win.