BT Cloud Work for Zendesk Marketplace
BT Cloud Work is the #43 ranked contact center app on Zendesk, with a 3.0 average rating from 4 reviews, with a free plan available, as of Sep 6, 2026.
BT Cloud Work is a Zendesk Marketplace app by BT Cloud Work. With a rating of 3.0★ from 4 reviews, it currently ranks #43 in the Contact Center category.
AppRanks data: BT Cloud Work ranks #43 in Contact Center on Zendesk Marketplace, placing it in the top 20% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
BT Cloud Work is a mixed-rating Zendesk app with a limited review volume. It is listed in the Contact Center category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 4 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
Cons
- −Average rating below 4.0 (3.0★) — read recent low-star reviews before committing
- −Limited review base (4) — ratings can shift significantly with new feedback
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About BT Cloud Work
How BT Cloud Work works
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Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).
The BT Cloud Work Application for Zendesk provides seamless integration between Zendesk and your BT Cloud Work services to enable improved customer retention, greater agent productivity, and advanced business processes.
BT Cloud Work provides a complete host of features to address your business needs
Complete cloud-based app
Use your browser on any platform (Windows®, Mac®); no software installation is needed.
Make or receive calls through the Zendesk browser without having to leave Zendesk or utilizing the BT Cloud Work phone system all directly from your account within Zendesk.
Increased call efficiency
With simple click-to-dial from within Zendesk, you can spend more time servicing clients and less time dialing.
Save time by eliminating misdials.
Search between Zendesk or BT Cloud Work contacts within the embedded dialer for easy contact outreach
Enhanced customer interaction
Talk Partner Edition Support: Sync relevant call record data to your contacts and tickets with Zendesk voice comment object support
Incoming callers are instantly matched to existing client records, which are automatically displayed for easy access
Tickets are created automatically when a call arrives.
Privacy & Data Usage
BT Cloud Work is committed to protecting customer data and maintaining transparency regarding how information is accessed and used within the Zendesk integration.
Data Access Scope
The integration requests permission to read organizational data and write ticket and user data within Zendesk. This access enables core functionality such as click-to-dial, screen pop, call logging, and contact matching.
Ticket & User Data Processing
The application may read ticket details, user profiles, and related metadata to associate calls with the correct Zendesk records. It may write call activity, notes, and call logs back to Zendesk tickets or users to ensure accurate interaction tracking.
Purpose Limitation
Zendesk data is accessed strictly for enabling telephony functionality, call logging, caller identification, workflow automation, and improving agent productivity within Zendesk. Data is not accessed for advertising or unrelated purposes.
Data Storage & SecurityBT Cloud Work processes data in accordance with enterprise-grade security standards. Any data handled by the integration is protected using industry-standard encryption and security controls aligned with BT Cloud Work’s global compliance framework.
Screenshots
Category rankings
As of Sep 6, 2026- Contact Center#43of 223Top 20%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
BT Cloud Work ranks for 2 keywords across Zendesk Marketplace. Here are the top 2:
- Rank #10
- Rank #17
Competitors & alternatives
BT Cloud Work doesn't have curated competitor matchups yet. Other tracked contact center apps on Zendesk:
Where BT Cloud Work stands in the Contact Center category
BT Cloud Work ranks #43 of 223 apps in the Contact Center category, placing it in the top 20% of the listing.
Frequently asked questions
What is BT Cloud Work?
BT Cloud Work is an app for Zendesk. It currently holds a 3.0-star rating from 4 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Contact Center category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by BT Cloud Work.
Who uses BT Cloud Work?
BT Cloud Work is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Contact Center category on Zendesk.
Where does BT Cloud Work rank on Zendesk?
BT Cloud Work currently sits at position #43 in the Contact Center category on Zendesk. That places it in the top 19% of 223 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.