On the measured data here, RingEX by RingCentral leads on more dimensions (2 vs 0). Pick BT Cloud Work if one of the points where it leads is what you need.

Where RingEX by RingCentral leads

More published reviews: 153 vs 4.
Ranks higher in Contact Center: #10 vs #44 of 233.

How this is generated

Built only from the Zendesk Marketplace listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology

Read each app's audit: RingEX by RingCentral audit • BT Cloud Work audit

1. Listing metadata

Field-level data

Field	RingEX by RingCentral	BT Cloud Work
Tagline	“Streamline workflows with the RingEX integration for Zendesk.”	“Streamline workflows with the BT Cloud Work integration for Zendesk.”
Screenshots	3 images	3 images
Platforms	Zendesk	Zendesk
Developer	RingCentral	BT Cloud Work

2. Categories & rankings

Shared categories on the same row · in-category position inline

RingEX by RingCentral

BT Cloud Work

Keyword	RingEX by RingCentral	BT Cloud Work
voice notes without	#9	#10
voice notes	#15	#17

4. App details

Long-form description

RingEX by RingCentral

Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ). The RingCentral Employee Experience (RingEX) Cloud Application for Zendesk provides seamless integration between Zendesk and your RingCentral services to enable improved customer retention, greater agent productivity, and advanced business processes. RingEX provides a complete host of features to address your business needs Complete cloud-based app Use your browser on any platform (Windows®, Mac®); no software installation is needed. Make or receive calls through the Zendesk browser without having to leave Zendesk or utilizing the RingCentral phone system all directly from your account within Zendesk. Increased call efficiency With simple click-to-dial from within Zendesk, you can spend more time servicing clients and less time dialing. Save time by eliminating misdials. Search between Zendesk or RingCentral contacts within the embedded dialer for easy contact outreach Enhanced customer interaction Talk Partner Edition Support: Sync relevant call record data to your contacts and tickets with Zendesk voice comment object support Incoming callers are instantly matched to existing client records, which are automatically displayed for easy access Tickets are created automatically when a call arrives. Optimize your workflows Save time and effort with automatic ticket and contact creation for any calls received within the Zendesk integration. Streamline your processes and next steps with the ability for RingEX to log all the relevant call details into the Zendesk system along with a call recording. Know your Customer With screen pop capabilities, RingEX will automatically display relevant contact details directly from Zendesk allowing you to stay informed about who you’re talking to. Get a complete picture of your caller at a glance to make the best and informed decisions. Full Telephony Integration and Functionality RingEX provides full access to a powerful and reliable telephony solution all within an embedded dialer integration that sits on top of the Zendesk application. Make calls, receive texts, and listen to voicemails without ever leaving the Zendesk window. Privacy & Data Usage RingCentral is committed to protecting customer data and maintaining transparency regarding how information is accessed and used within the Zendesk integration. Data Access Scope The integration requests permission to read organizational data and write ticket and user data within Zendesk. This access enables core functionality such as click-to-dial, screen pop, call logging, and contact matching. Ticket & User Data Processing The application may read ticket details, user profiles, and related metadata to associate calls with the correct Zendesk records. It may write call activity, notes, and call logs back to Zendesk tickets or users to ensure accurate interaction tracking. Purpose Limitation Zendesk data is accessed strictly for enabling telephony functionality, call logging, caller identification, workflow automation, and improving agent productivity within Zendesk. Data is not accessed for advertising or unrelated purposes. Data Storage & Security RingCentral processes data in accordance with enterprise-grade security standards. Any data handled by the integration is protected using industry-standard encryption and security controls aligned with RingCentral’s global compliance framework. Privacy Commitment For more information about how RingCentral collects, uses, and safeguards data, please review our full Privacy Notice:https://www.ringcentral.com/legal/last-update-august-29-2025/privacy-notice.html Questions? Check out our support resources here or reach out to our channel at 1 (888) 898-4591

BT Cloud Work

Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ). The BT Cloud Work Application for Zendesk provides seamless integration between Zendesk and your BT Cloud Work services to enable improved customer retention, greater agent productivity, and advanced business processes. BT Cloud Work provides a complete host of features to address your business needs Complete cloud-based app Use your browser on any platform (Windows®, Mac®); no software installation is needed. Make or receive calls through the Zendesk browser without having to leave Zendesk or utilizing the BT Cloud Work phone system all directly from your account within Zendesk. Increased call efficiency With simple click-to-dial from within Zendesk, you can spend more time servicing clients and less time dialing. Save time by eliminating misdials. Search between Zendesk or BT Cloud Work contacts within the embedded dialer for easy contact outreach Enhanced customer interaction Talk Partner Edition Support: Sync relevant call record data to your contacts and tickets with Zendesk voice comment object support Incoming callers are instantly matched to existing client records, which are automatically displayed for easy access Tickets are created automatically when a call arrives. Privacy & Data Usage BT Cloud Work is committed to protecting customer data and maintaining transparency regarding how information is accessed and used within the Zendesk integration. Data Access Scope The integration requests permission to read organizational data and write ticket and user data within Zendesk. This access enables core functionality such as click-to-dial, screen pop, call logging, and contact matching. Ticket & User Data Processing The application may read ticket details, user profiles, and related metadata to associate calls with the correct Zendesk records. It may write call activity, notes, and call logs back to Zendesk tickets or users to ensure accurate interaction tracking. Purpose Limitation Zendesk data is accessed strictly for enabling telephony functionality, call logging, caller identification, workflow automation, and improving agent productivity within Zendesk. Data is not accessed for advertising or unrelated purposes. Data Storage & SecurityBT Cloud Work processes data in accordance with enterprise-grade security standards. Any data handled by the integration is protected using industry-standard encryption and security controls aligned with BT Cloud Work’s global compliance framework.

Frequently asked

Common questions about this comparison

Is RingEX by RingCentral or BT Cloud Work cheaper?

Both RingEX by RingCentral and BT Cloud Work offer a free plan. RingEX by RingCentral lists no paid plan with a published price; BT Cloud Work lists no paid plan with a published price. Prices are as listed on the Zendesk Marketplace; check what each tier includes in the Pricing section above.

Which has better reviews, RingEX by RingCentral or BT Cloud Work?

RingEX by RingCentral (3.0★, 153 reviews) and BT Cloud Work (3.0★, 4 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose RingEX by RingCentral or BT Cloud Work?

AppRanks cannot separate these two on rating — both sit at 3.0★. RingEX by RingCentral does carry the larger published review base (153 vs 4). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, RingEX by RingCentral or BT Cloud Work?

Both apps are one-click installs from the Zendesk Marketplace. AppRanks doesn't measure setup time directly; RingEX by RingCentral has more published reviews to read for user-reported install experience (153 vs 4).

Which works better for small vs large Zendesk Marketplace support teams?

AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Zendesk Marketplace data. What it can show: RingEX by RingCentral has 153 published reviews; BT Cloud Work has 4 published reviews. Compare plan limits and pricing tiers against your own volume.

Can I migrate data between RingEX by RingCentral and BT Cloud Work?

Migration support varies by app and category. RingEX by RingCentral and BT Cloud Work both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from BT Cloud Work" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

RingEX by RingCentral vs BT Cloud Work