- Category rank
- #172 in Contact Center
- Listing audit
- 66/100
Telephony Integration by Knots is a Zendesk Marketplace app by Knots.
Telephony Integration by Knots is the #172 ranked Contact Center app on Zendesk, free to install, with charges billed separately, as of Nov 13, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 13, 2026
Telephony Integration by Knots ranks #172 of 233 in Contact Center on Zendesk. It has no reviews on Zendesk yet. It is free to install, with charges billed separately — check the plans below.
Pros
- No standout positives in the measured data.
Cons
- −No reviews yet — fit and reliability are unverified by other merchants
About Telephony Integration by Knots
How Telephony Integration by Knots works
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Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing
Integrate your legacy telephony system with Zendesk
The Knots Telephony Integration is a simple solution that works with old telephone systems to transform your customer support by offering insights into usage, performance, and customer service on a single platform.
Simplify your operations and enhance security with our flexible, scalable system. To benefit from:
Automatic Ticket Generation: Creates a ticket as soon as an agent takes a call, providing comprehensive customer information upfront.
Compatible with various telephony systems: seamlessly integrates with old systems, including Placetel, Alcatel, Cisco, Swyx, Avaya, etc.
Enhanced Data Insights: Detailed logging of call details and agent performance metrics in Zendesk for better analysis and decision-making.
Increased Visibility: Offers managers a comprehensive view of all channel performance.
Improve Customer Interaction with the Telephony System App for Zendesk
Match the telephone numbers of your customers with their emails to access customers' order history, past support interactions, account information, and other relevant data.
Main Benefits of Integrating your Legacy Telephony System with Zendesk:
