- Category rank
- #22 in Contact Center
- Listing audit
- 59/100
CloudAgent is a Zendesk Marketplace app by Ozonetel. With a rating of 5.0★ from 1 reviews, it currently ranks #22 in the Contact Center category.
CloudAgent is the #22 ranked Contact Center app on Zendesk, with a 5.0 average rating from 1 review, free to install, with charges billed separately, as of Nov 9, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 9, 2026
CloudAgent ranks #22 of 233 in Contact Center on Zendesk. It holds a 5.0★ average from 1 review on Zendesk. It is free to install, with charges billed separately — check the plans below.
Pros
- No standout positives in the measured data.
Cons
- −Only 1 review — the average can still move with a few new ratings
About CloudAgent
How CloudAgent works
Show full descriptionShow less
Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing
Cloudagent Cloud Contact Center
Inbound | Outbound | Blended call center in a browser
Provide Multi-channel ACD (Voice, Email, SMS, Social Media), IVR, Dialer, Quality Monitoring, Interaction Intelligence and more right from your browser within the Zendesk interface.
Start your contact center in 5 minutes.
Advantages
Zero installation, all contact center applications delivered out of browser
Improve support with Screenpop and Click to Call
Automatically tag calls to tickets
Use advanced call center features like call transfer, hold, conference right from the Zendesk interface
Track agent performance
Barge-in and Advanced analytics
Improve Agent Efficiency
Cloudagent unified desktop gives agent single window access to all contact center applications such as multiple-channels, dialers and more. Cloudagent, with its advanced features like screen pop, ACD, skill routing, sticky agents, agent scripts etc has been proven to improve the contact center agent efficiency by 60%.
