3Scribe Transcription for Zendesk

Turn Zendesk conversations into searchable text

3Scribe Transcriptions automatically converts calls, voicemails and audio attachments in Zendesk into accurate, readable transcripts.

Completed transcripts are returned directly to the relevant Zendesk ticket, helping agents understand previous conversations without repeatedly listening to recordings and making spoken conversations searchable alongside the rest of your support history.

Work automatically or on demand

Choose which types of recordings should be transcribed automatically, or let agents request individual transcriptions directly from the ticket sidebar.

Supported languages

3Scribe currently supports transcription in 21 languages, with regional dialect support where available:

English (United States and Great Britain), Bulgarian, Croatian, Czech, Danish, Dutch, Finnish, French, German, Greek, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish (United States and Spain), Swedish, and Turkish.

You can select the language for each transcription or use automatic language detection to let 3Scribe identify the spoken language automatically.

Use 3Scribe to:

Save agent time – review a transcript instead of replaying an entire call or voicemail.

Improve handovers – give the next agent immediate visibility into what was discussed.