Smart iFrame is the #19 ranked contact center app on Zendesk, with a 4.0 average rating from 6 reviews, with a free plan available, as of Sep 10, 2026.
Smart iFrame is a Zendesk Marketplace app by Hubbub Studios. With a rating of 4.0★ from 6 reviews, it currently ranks #19 in the Contact Center category.
AppRanks data: Smart iFrame ranks #19 in Contact Center on Zendesk Marketplace, placing it in the top 9% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Smart iFrame is a well-rated Zendesk app with a limited review volume. It is listed in the Contact Center category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 6 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Hubbub Studios — established developer track record
Cons
- −Limited review base (6) — ratings can shift significantly with new feedback
Looking to switch from Smart iFrame?
See Smart iFrame's alternatives ranked by audit score, rating, and review velocity.
About Smart iFrame
How Smart iFrame works
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Smart iFrame lets you embed useful tools for your support representatives directly into the Zendesk Agent Workspace.
Getting Started
Specify the URL of the website to embed, such as https://mysite.com/ticket/{{ticket.id}}
Specify what height you want the embedded window to be (if not specified will default to 300px)
The next time you open up a ticket, you'll have access to the Smart iFrame app with an embedded iFrame. You can use Zendesk's workspace builder to place this app wherever you like!
NOTE: Not all websites allow themselves to be loaded within an iFrame.
If the site is not loading in Smart iFrame, contact the site administrator or 3rd party provider to discuss. See our documentation for more info.
Dynamic URLs with Template Variables
Use {{double braces}} to embed Zendesk data directly in your URL. The app fetches the value at runtime and substitutes it before loading the iframe — including custom fields and identity fields.
Example: https://mysite.com/lookup?ticket={{ticket.id}}&email={{ticket.requester.email}}&phone={{ticket.requester.$phone-us}}
Template Variable Reference
Ticket
{{ticket.id}} - Zendesk ticket ID
{{ticket.subject}} - Ticket subject
{{ticket.status}} - Ticket status
{{ticket.priority}} - Ticket priority
{{ticket.brand.id}} - Brand ID
{{ticket.form.id}} - Ticket form ID
{{ticket.customField:custom_field_<field_id>}} - Custom field value (replace <field_id> with the numeric field ID)
Requester (End-User)
{{ticket.requester.id}} - Requester Zendesk user ID
{{ticket.requester.email}} - Requester email address
{{ticket.requester.externalId}} - Requester external ID
{{ticket.requester.$phone}} - Requester phone number
{{ticket.requester.$phone-us}} - Requester phone, US format (digits only)
{{ticket.requester.$twitter}} - Requester Twitter/X handle
{{ticket.requester.$facebook}} - Requester Facebook identity
{{ticket.requester.$google}} - Requester Google identity
Assignee (Agent)
{{ticket.assignee.user.id}} - Assignee user ID
{{ticket.assignee.user.email}} - Assignee email address
{{ticket.assignee.group.id}} - Assigned group ID
Current User (Agent Viewing the Ticket)
{{currentUser.id}} - Current agent user ID
{{currentUser.email}} - Current agent email address
Legacy Variables (backwards compatible — still work unchanged)
{ticket_id}, {requester_id}, {requester_email}, {requester_external_id}, {assignee_id}, {assignee_email}, {current_user_id}, {current_user_email}
Learn More
Documentation | Data & Privacy Policy | Questions? Email [email protected]
Screenshots
Category rankings
As of Sep 10, 2026- Contact Center#19of 223Top 9%
- CRM and Marketing#39of 231Top 17%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Smart iFrame doesn't have curated competitor matchups yet. Other tracked contact center apps on Zendesk:
Where Smart iFrame stands in the Contact Center category
Smart iFrame ranks #19 of 223 apps in the Contact Center category, placing it in the top 9% of the listing.
Frequently asked questions
What is Smart iFrame?
Smart iFrame is an app for Zendesk. It currently holds a 4.0-star rating from 6 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Contact Center category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Hubbub Studios.
Who uses Smart iFrame?
Smart iFrame is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Contact Center category on Zendesk.
Where does Smart iFrame rank on Zendesk?
Smart iFrame currently sits at position #19 in the Contact Center category on Zendesk. That places it in the top 9% of 223 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.