- Category rank
- #19 in Contact Center
- Price
- Free plan
- Listing audit
- 59/100
Smart iFrame is a Zendesk Marketplace app by Hubbub Studios. With a rating of 4.0★ from 6 reviews, it currently ranks #19 in the Contact Center category.
Smart iFrame is the #19 ranked Contact Center app on Zendesk, with a 4.0 average rating from 6 reviews, free to use, as of Nov 12, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 12, 2026
Smart iFrame ranks #19 of 233 in Contact Center on Zendesk. It holds a 4.0★ average from 6 reviews on Zendesk. It is free to use.
Pros
- +Free plan available — no paid subscription needed to start
Cons
- −Only 6 reviews — the average can still move with a few new ratings
About Smart iFrame
How Smart iFrame works
Show full descriptionShow less
Smart iFrame lets you embed useful tools for your support representatives directly into the Zendesk Agent Workspace.
Getting Started
Specify the URL of the website to embed, such as https://mysite.com/ticket/{{ticket.id}}
Specify what height you want the embedded window to be (if not specified will default to 300px)
The next time you open up a ticket, you'll have access to the Smart iFrame app with an embedded iFrame. You can use Zendesk's workspace builder to place this app wherever you like!
NOTE: Not all websites allow themselves to be loaded within an iFrame.
If the site is not loading in Smart iFrame, contact the site administrator or 3rd party provider to discuss. See our documentation for more info.
Dynamic URLs with Template Variables
Use {{double braces}} to embed Zendesk data directly in your URL. The app fetches the value at runtime and substitutes it before loading the iframe — including custom fields and identity fields.
Example: https://mysite.com/lookup?ticket={{ticket.id}}&email={{ticket.requester.email}}&phone={{ticket.requester.$phone-us}}
Template Variable Reference
Ticket
{{ticket.id}} - Zendesk ticket ID
