- Category rank
- #20 in Contact Center
- Listing audit
- 65/100
Phone by HelloDuty is a Zendesk Marketplace app by HelloDuty. With a rating of 5.0★ from 1 reviews, it currently ranks #20 in the Contact Center category.
Phone by HelloDuty is the #20 ranked Contact Center app on Zendesk, with a 5.0 average rating from 1 review, free to install, with charges billed separately, as of Nov 13, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 13, 2026
Phone by HelloDuty ranks #20 of 233 in Contact Center on Zendesk. It holds a 5.0★ average from 1 review on Zendesk. It is free to install, with charges billed separately — check the plans below.
Pros
- No standout positives in the measured data.
Cons
- −Only 1 review — the average can still move with a few new ratings
About Phone by HelloDuty
How Phone by HelloDuty works
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Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing
HelloDuty revolutionizes customer service by seamlessly integrating phone and computer systems. Focused on simplifying workflows, HelloDuty enhances efficiency. The company is committed to providing personalized and effective customer experiences for businesses globally.
HelloDuty's CTI integration with Zendesk
HelloDuty's CTI integration with Zendesk empowers your customer service team with a dynamic tool that seamlessly merges phone and computer systems. Imagine working in customer service without the hassle of juggling various devices and screens – everything you require appears on your computer as soon as a customer makes a call.
As an agent's phone rings, their computer screen instantaneously reveals the caller's identity and their historical issues, functioning like a readily available cheat sheet. Moreover, agents can initiate calls directly from the Zendesk CRM with a simple button click, eliminating the need to manually dial numbers on a phone. Think of it as the convenience of instant messaging, but tailored for actual phone conversations.
This integration stands out as a significant advantage for businesses in Kenya, Nigeria, Uganda, Tanzania, and beyond. It enables your team to assist customers more promptly and efficiently, resulting in reduced wait times and an overall enhancement in service quality. Streamlining many time-consuming tasks, it ensures a smoother workflow even during busy days.
Key features include:
Click-to-Call: Agents can initiate calls directly from the Zendesk interface, saving time and ensuring precision in dialing.
