1075 Best Customer Service Apps for Salesforce (2026)
The 10 Best Customer Service Apps for Salesforce AppExchange (2026)
These 10 apps lead Salesforce AppExchange's Customer Service category as of September 2026 — ranked by user rating, review count, and audit score, refreshed every 24 hours from the canonical Salesforce marketplace listing.
Discover the top-rated customer service apps available on Salesforce AppExchange. Rankings based on user ratings, review count, and market performance.
This is the curated shortlist — the top-ranked customer service apps. To browse every customer service app on Salesforce AppExchange, see the full Customer Service category.
This list ranks the top 10 Salesforce apps classified under by the source marketplace's own taxonomy — apps appear here only because Salesforce AppExchange itself tags them in this category, not because of any AppRanks editorial decision. Within the category set, ranking uses a Bayesian-ish blend of average rating × natural log of review count: the formula is , so a high-rating-low-review app doesn't leapfrog an established listing on a single 5-star outlier. The blend favors apps that are both well-reviewed AND have an established user base.
Customer Service
rating × ln(reviewCount + 1)
AppRanks does not invent a proprietary score for public surfaces — the rank shown mirrors the marketplace's published category position exactly, scraped on a 12-24 hour refresh cycle from the canonical Salesforce AppExchange listing. The category lookup happens at request time and the page is cached at the edge for 1 hour to absorb traffic spikes; the underlying ranking data refreshes daily so the list stays accurate within one day of any source change. AppRanks does not editorially promote or demote apps based on advertiser or partnership status — the same blend formula applies uniformly across every app on this platform.
Ranks #1 in the Salesforce AppExchange customer service category as a highly rated listing. Currently has a growing review traction (699 reviews). Pricing: paid. Position holds for the trailing 30-day window.
Pick if: Pick this if you prioritize merchant satisfaction over scale — Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics holds a 4.7-star average across 699 reviews in the customer service category.
Ranks #2 in the Salesforce AppExchange customer service category as a category-leading listing. An established review history (1,280 reviews) with a no-rating average. Pricing: paid. Position holds for the trailing 30-day window.
Pick if: Pick this if you prioritize merchant satisfaction over scale — 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce holds a 4.9-star average across 1,280 reviews in the customer service category.
Ranks #3 in the Salesforce AppExchange customer service category as a highly rated listing. Tracks at no-rating across 4,647 reviews — established review history. Pricing: paid. Position holds for the trailing 30-day window.
Pick if: Pick this if you prioritize merchant satisfaction over scale — DocuSign eSignature for Salesforce: The trusted eSignature solution holds a 4.5-star average across 4,647 reviews in the customer service category.
Holds position #4 in the Salesforce AppExchange customer service category as a category-leading listing. Currently has an established review history (1,044 reviews). Pricing: paid. Refresh: daily from the source marketplace.
Currently sits at #5 in the Salesforce AppExchange customer service category as a category-leading listing. An established review history (1,135 reviews) with a no-rating average. Pricing: paid. Refresh: daily from the source marketplace.
Holds position #6 in the Salesforce AppExchange customer service category as a category-leading listing. Tracks at no-rating across 228 reviews — growing review traction. Pricing: paid. Refresh: daily from the source marketplace.
Currently sits at #7 in the Salesforce AppExchange customer service category as a category-leading listing. Currently has a growing review traction (106 reviews). Pricing: paid. AppRanks tracks this listing on a 24-hour cycle.
Holds position #8 in the Salesforce AppExchange customer service category as a category-leading listing. A growing review traction (119 reviews) with a no-rating average. Pricing: paid. AppRanks tracks this listing on a 24-hour cycle.
Currently sits at #9 in the Salesforce AppExchange customer service category as a category-leading listing. Tracks at no-rating across 118 reviews — growing review traction. Pricing: paid. AppRanks tracks this listing on a 24-hour cycle.
Holds position #10 in the Salesforce AppExchange customer service category as a well-rated listing. Currently has a growing review traction (160 reviews). Pricing: paid. Source: Salesforce AppExchange's own published category position.
Same data as the ranked cards, condensed into a sortable-by-eye grid: rating × review depth × pricing tier across the top 10 customer service apps on Salesforce AppExchange.
Want to compare any two apps in detail (features, ratings trend, pricing plans side-by-side)? Open the head-to-head page from the "Compare to #N" link on each card above. Custom multi-app comparisons, historical rank trajectory, and CSV export are available on a paid plan.
Frequently asked
How does AppRanks pick the top Customer Service apps for Salesforce AppExchange?
Apps appear here because Salesforce AppExchange itself classifies them under Customer Service — AppRanks does not editorially add or remove apps from this category set. Within the category, ranking uses average rating times the natural log of review count (rating × ln(reviewCount + 1)), which keeps a single 5-star outlier from leapfrogging an established listing while still letting a very-well-rated mid-volume app rank above a poorly-reviewed giant. The page refreshes daily from the canonical Salesforce marketplace listing. AppRanks does not accept payment to alter ranking on public surfaces.
How often does this customer service apps list update?
Every 24 hours. AppRanks pulls fresh rating, review count, and pricing-tier data from each app's Salesforce marketplace listing nightly. Apps that lose Salesforce AppExchange's category tag (e.g., a developer changes the listing's primary category) drop off in the next nightly snapshot. The page itself is cached at the CDN for 1 hour to absorb traffic spikes, so during a refresh window the visible list lags the underlying data by at most one hour.
What does "Pick if" mean on each top-3 entry?
"Pick if" is a data-derived recommendation that surfaces the most useful selection criterion for that app — high rating with deep review base means category default; free tier with broad adoption means budget-first pick; high rating with moderate review count means satisfaction-led pick. The framing is generated from the same rating + review count + pricing data shown on the card, not from editorial judgment or paid placement.
Where can I see the full methodology and audit scoring?
The full methodology — including the rating × ln(reviewCount + 1) blend, refresh cadence, conflict-of-interest policy, and the per-app audit-score breakdown — is documented on the AppRanks About page and the audit-score glossary entry. Every app on this list also has a dedicated audit page that walks through title, content, visuals, pricing, and category-tag scoring against the marketplace's published standards.
Paid plans unlock watchlists, multi-category comparisons, CSV export, and a full historical rank trajectory across every app on this list. The list itself stays free to read.
![Bringg [Formerly Zenkraft]: Multi Carrier Shipping, Same Day Delivery & Returns icon — #8 customer service app on Salesforce AppExchange](https://appexchange.salesforce.com/image_host/41a578e2-e102-4e77-99b0-8759c045b764.jpg)
