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Proximity : Data Capture - Clienteling - Appointment booking - Mobile POS & Endless aisle - Event Management - Dashboard reporting
Customer Service
If Proximity : Data Capture - Clienteling - Appointment booking - Mobile POS & Endless aisle - Event Management - Dashboard reporting isn't the right fit, here are 12 Salesforce apps to look at next, ranked by audit score, rating, and review velocity. Daily-refreshed, no vendor money.
Neutrally ranked · No vendor sponsorshipRankings refreshed
Customer Service
5.00★ · plotted on a fixed 0–5★ scale
Filtered from 12 candidates by feature similarity, audit score, and review velocity. The hero treatment is editorial — these earned more space because the data did.
Strongest fit on feature parity. The most direct functional swap. Shares customer service feature signature, comparable workflows, and a similar audit-score band — switch costs are usually lowest here.
Wider scope, slightly different focus. Wider feature surface than the source app's focus area. Useful if you're shopping customer service alongside adjacent capabilities you'd otherwise integrate separately.
Established alternative with audit-grade listing. Established option with the rating + review depth to be vendor-evaluated. Best when running this category at scale and you can't afford early-stage product surprises.
Five rows, all loaded above the fold. Wins are highlighted; nothing's hidden behind a tab.
Lower-ranked but legitimate. Click any row for the full profile — or compare side-by-side with Proximity : Data Capture - Clienteling - Appointment booking - Mobile POS & Endless aisle - Event Management - Dashboard reporting.
Scored daily. Three signals, weighted and blended. No vendor money changes anything.
N-gram match against Proximity : Data Capture - Clienteling - Appointment booking - Mobile POS & Endless aisle - Event Management - Dashboard reporting's feature signature, weighted by category overlap.
Listing quality (0–100) blended with rolling 90-day rating average. Penalizes thin listings.
Reviews added in trailing 30 days, normalized by category baseline. Surfaces rising challengers.
Every Salesforce alternative on this page is scraped, normalized, and re-scored every 24 hours. We don't accept paid placement, vendor-funded "best of" content, or sponsored ranking — and we publish the rules so you can audit them yourself. If a vendor disagrees with their position, that's between them and the data.
Decision triggers, not marketing. If two or more apply, your shortlist starts with the apps named below each card.
If your usage of Proximity : Data Capture - Clienteling - Appointment booking - Mobile POS & Endless aisle - Event Management - Dashboard reporting has crossed the second-tier breakpoint on its pricing plan, the per-unit cost is usually where alternatives diverge most clearly. Some apps in the list above carry generous free tiers; others are paid-from-day-one. If the gap between your monthly bill and the next-cheapest alternative exceeds 30%, the switch usually pays back inside one quarter.
Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering · Simple Survey: 100% Native Surveys, CSAT & NPS for SalesforceEach Salesforce category has a feature spectrum. The "Similar feature set" badge above marks alternatives whose feature signature most overlaps with Proximity : Data Capture - Clienteling - Appointment booking - Mobile POS & Endless aisle - Event Management - Dashboard reporting. The "Category leader" badge marks apps that may approach the same category from a different feature angle — useful if you want to widen rather than narrow your toolset.
Simple Survey: 100% Native Surveys, CSAT & NPS for SalesforceBuilt from the same scores the ranking uses — so they won't contradict the table.
For most accounts under typical category usage, the answer depends on tier. Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce is in the paid band (paid), while Proximity : Data Capture - Clienteling - Appointment booking - Mobile POS & Endless aisle - Event Management - Dashboard reporting is paid (paid). At parity scale, the cheaper option can save 30–60% — but feature-for-feature swaps usually narrow the gap above the second tier.
VERDICT · UPDATED TODAY
If you're moving from Proximity : Data Capture - Clienteling - Appointment booking - Mobile POS & Endless aisle - Event Management - Dashboard reporting, the most common landing spots are Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce (medium feature match, audit null/100) and Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering (pricing leverage + breadth). Skip eShopSync for BigCommerce unless your use case is unusual.
If feature parity matters most
→ Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce
Medium feature parity. Audit null, 5.00★.
If pricing matters most
→ Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering
Best for cost-sensitive teams. 5.00★ across 62 reviews.
If you're scaling enterprise
→ Salesforce Jira Integration | Enterprise Bi-Directional Sync
Strongest scale fit when category usage exceeds typical thresholds. Vendor-evaluate before committing.
See where Proximity : Data Capture - Clienteling - Appointment booking - Mobile POS & Endless aisle - Event Management - Dashboard reporting ranks 0–100 on listing completeness, screenshots, and description quality.
Open auditSide-by-side feature deltas, shared keywords, rating curves over the trailing 12 months.
Open compareHighest-rated Salesforce apps by intent. The category-by-category leaderboard.
Open bestRANK #2
RANK #3
YOU'RE LEAVING Proximity : Data Capture - Clienteling - Appointment booking - Mobile POS & Endless aisle - Event Management - Dashboard reporting #1 in Customer Service | TOP PICK Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce #1 in Customer Service | RANK #2 Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering #2 in Customer Service | RANK #3 Salesforce Jira Integration | Enterprise Bi-Directional Sync #3 in Customer Service | |
|---|---|---|---|---|
| Average rating | 5.00 | 5.00 (highest in this row) | 5.00 (highest in this row) | 5.00 (highest in this row) |
| Review count | 29 | 100 | 62 | 48 |
| Audit score | Not audited | Not audited | Not audited | Not audited |
| Pricing | paid | paid | paid | paid |
| Feature match | — | |||
| Best for | Customer Service workflows | Customer Service workflows | Customer Service workflows | Customer Service workflows |
Apps with average ratings above 4.7★ on substantial review volume (5K+) usually correlate with strong support-response baselines — public review pressure rewards timely, transparent help. Read the most recent reviews on each alternative's profile before switching; review velocity over the trailing 30 days is the freshest support-quality signal.
Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce · Coveo for Salesforce - AI-Powered Search, Recommendations & Generative AnsweringAt small scale most alternatives perform identically; the choice often comes down to UI preference. Above 5,000 monthly active records the apps in positions #1-#3 are usually the established choices: their architecture has been hardened against catalog scale, rate limits, and data-sync edge cases the smaller players haven't encountered yet.
Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce
