Simple Survey: 100% Native Surveys, CSAT & NPS® for Salesforce

Great tool and amazing customer support! We recently started using Simple Survey with Salesforce Nonprofit Cloud, and our experience has been excellent. The support team was outstanding throughout the implementation process. Brian, in particular, was incredibly responsive, supportive, and quick to resolve any questions or challenges we encountered. The Simple Survey app itself is intuitive, user-friendly, and easy to set up and manage. We highly recommend it to organizations looking for a seamless survey solution within Salesforce.

Intuitive Product with Outstanding Support We recently implemented Simple Survey to send NPS surveys to our key accounts and have been extremely impressed with both the product and the support we’ve received. The package is intuitive and straightforward to configure from an administrative perspective and the support from Jessie has been second to none. We were working to some tight deadlines and Jessie made herself available to help me get the final design and accompanying email configured and sent out within a 24-hour window. She was incredibly knowledgeable, not only about Simple Survey itself, but also about the wider Salesforce context, which made the whole implementation process much easier. I would happily recommend Simple Survey to any organisation looking to bring survey capabilities directly into Salesforce.

awesome native survey app Simple Survey is a highly configurable and easy to implement / use native survey app. The support is fantastic

Terrific Support Team I personally struggle when it comes to the technical nature of products and finding resolution on my own. This is my first experience with the Support Team. Jessie was awesome. My ticket was addressed promptly and the supporting information and documentation needed to resolve my issue quickly and easily was excellent. I will say I rely heavily on having self-serve type material to complete my task without big delays. When that is lacking, and I see it way too often, those kind of road blocks are tedious and frustrating. Your support articles are fantastic! Comprehensive, extremely easy to follow and I was back to my project in no time. Compliments to your company for providing superior products and an even higher level of Support. It's refreshing these days to have interactions with a knowledgeable, efficient team!!

Driving Continuous Improvement Through Customer Feedback We have been using this solution for many years, dating back to its original days with Internet Creations, and it has consistently delivered valuable insights into both our customer support performance and overall customer experience. The ability to automatically gather feedback following support interactions has given us a clear understanding of how our service team is performing from the customer's perspective. The feedback we receive helps us recognise excellent service, identify coaching opportunities, and ensure we continue to meet the high standards our customers expect. Beyond agent performance, the survey data has provided valuable insights into the effectiveness of our support processes. By analysing customer responses, we have been able to identify trends, uncover pain points, and make informed improvements to how we capture, manage, and resolve support requests throughout the year. The integration with Salesforce has been reliable and straightforward to manage, making it easy to collect meaningful feedback without adding administrative overhead to our support team. For organisations looking to build a culture of continuous improvement and make data-driven decisions to enhance customer experience, this solution has proven to be an excellent investment and a long-term partner in our customer service strategy.

Top notch team! We use almost all of Vicasso's packages, and while the tech is top-notch, the team is what makes the real difference. Huge thanks to Jessie, Brian, Thais, and Howard for always going above and beyond and delivering amazing support and product awareness!