Side-by-side comparison · 24 data points
Capture voice of customer feedback directly in Salesforce, no integration required. Send post-case surveys, measure NPS and CSAT, and automate follow-ups with data that never leaves your org.
| Simple Survey | GetFeedback | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer |
SurveyMonkey (maker of GetFeedback) is now focused on SurveyMonkey Enterprise as our primary solution for CX professionals. SurveyMonkey Enterprise equips CX teams with one intuitive yet powerful platform for NPS, CSAT, customer service feedback and more
| Metric | Simple Survey: 100% Native Surveys for Salesforce | GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.9 ★ |
| Total reviews | 100 | ★ 325 |
| Free plan | — | — |
| Pricing | paid | paid |
| Built for Shopify | — | — |
| Pricing tiers | 3 tiers | — |
| Listed features | ★ 6 | 3 |
| Review velocity (30d) | ★ 3 new | 0 new |
| Languages | 17 supported | 16 supported |
| Listed since | Aug 2013 | Feb 2014 |
Simple Survey: 100% Native Surveys for Salesforce and GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> are evenly matched on rating (5.0★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Simple Survey: 100% Native Surveys for Salesforce at paid, GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> has the larger user base (325 reviews vs 100), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Simple Survey: 100% Native Surveys for Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Simple Survey: 100% Native Surveys for Salesforce audit • GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> audit
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| Last updated | — | — |
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| Keyword | Simple Survey | GetFeedback |
|---|---|---|
| survey | #1 | #51 |
| survey app | #2 | #4 |
| csat | #2 | #6 |
| customer effort score | #6 | #2 |
| automate customer feedback | #2 | #7 |
No tracked changes.
| Signal | Simple Survey | GetFeedback |
|---|---|---|
| Average rating | 5.0 ★ (100) | 4.9 ★ (325) |
| Rating distribution | 5100% 40% 30% 20% 10% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +1 | +0 |
| Reviews · last 30 days | +3 | +0 |
| Reviews · last 90 days | +8 | +0 |
Both Simple Survey: 100% Native Surveys for Salesforce and GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> offer paid plans only. Simple Survey: 100% Native Surveys for Salesforce starts at paid; GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> starts at paid. Compare the per-tier features in the Pricing section above before committing.
Simple Survey: 100% Native Surveys for Salesforce (5.0★, 100 reviews) and GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> (4.9★, 325 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. Simple Survey: 100% Native Surveys for Salesforce fits better if you prioritize rating consistency; GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Excellent Support Staff Jessie from Support has been really good at keeping our Surveys working. Kudos! Apart from that, this app is easy to configure, although it's not perfect, and you'll bump into a few issues, but there's nothing a great support team can handle.
Easy implementation, fantastic support throughout Easy implementation, works great out of the box. We were up and running quickly with no complex integration since everything lives natively in Salesforce. The Vacasio team provided fantastic support throughout, responsive and genuinely helpful. We now get immediate fee
Friendly and Simple The app itself is exactly as it says..simple. But that doesn't mean the settings and configuration are limited, it just means the UI and set up process make logical sense. The staff is also great. George in Sales was wonderful and Brian on the Implementation team was great. I'm a business unit lead
Great product with terrific help from support team The product works great. It's a bit tricky for a non techie like me to implement and get started but they are very good with support for installation and getting started.
Everything should be so easy! Setup is simple (no pun intended), the product continually improves, support is fantastic and the price is so reasonable. I wish all products could be like this. Thank you Simple Survey!
No reviews yet.
Both apps are one-click installs from the Salesforce AppExchange marketplace. GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> has more onboarding documentation maturity (325 reviews vs 100), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Simple Survey: 100% Native Surveys for Salesforce typically suits early-stage and growth-mode stores based on its review-base composition (100 reviews). GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> aligns more with early-stage and growth-mode stores (325 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Simple Survey: 100% Native Surveys for Salesforce and GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Simple Survey: 100% Native Surveys for Salesforce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
