Side-by-side comparison · 24 data points
Survey Force (Lightning Ready) allows you to create, send, and capture customer feedback natively in salesforce.com.
| Survey Force by Salesforce Labs | Simple Survey | |
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| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
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| Listed |
Capture voice of customer feedback directly in Salesforce, no integration required. Send post-case surveys, measure NPS and CSAT, and automate follow-ups with data that never leaves your org.
| Metric | Survey Force by Salesforce Labs | Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce |
|---|---|---|
| Rating | 3.2 ★ | ★ 5.0 ★ |
| Total reviews | ★ 274 | 100 |
| Free plan | ★ Yes | — |
| Pricing | free | paid |
| Built for Shopify | — | — |
| Pricing tiers | — | 3 tiers |
| Listed features | 3 | ★ 6 |
| Review velocity (30d) | — | 3 new |
| Languages | 1 supported | 17 supported |
| Listed since | Aug 2010 | Aug 2013 |
Based on the data on this page, Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce is the stronger choice for most Salesforce AppExchange merchants — 5.0★ vs Survey Force by Salesforce Labs's 3.2★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, Survey Force by Salesforce Labs offers a free tier (free) while Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce starts at paid. For early-stage stores or merchants validating fit, the free-tier path lets you run the app on real orders before committing budget. Survey Force by Salesforce Labs has the larger user base (274 reviews vs 100), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce; mid-market and enterprise merchants with specific feature requirements should evaluate both — Survey Force by Salesforce Labs's 274-review base may include the workflow context that matches your specific use case better than Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Survey Force by Salesforce Labs audit • Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce audit
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| Keyword | Survey Force by Salesforce Labs | Simple Survey |
|---|---|---|
| survey app | #1 | #2 |
| survey | #2 | #1 |
| surveys | #21 | #5 |
| customer feedback surveys | #12 | #5 |
| feedback | #10 | #8 |
| Signal | Survey Force by Salesforce Labs | Simple Survey |
|---|---|---|
| Average rating | 3.2 ★ (274) | 5.0 ★ (100) |
| Rating distribution | 5— 4— 3— 2— 1— | 5100% 40% 30% 20% 10% |
| Reviews · last 7 days | — | +2 |
| Reviews · last 30 days | — | +3 |
| Reviews · last 90 days | — | +8 |
No reviews yet.
Survey Force by Salesforce Labs is the cheaper option — it offers a free plan (free). Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce starts at paid. Both publish their pricing on the Salesforce AppExchange marketplace; AppRanks mirrors what's listed on each refresh cycle.
Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce has the higher average rating (5.0★ from 100 reviews) compared to Survey Force by Salesforce Labs (3.2★ from 274 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Survey Force by Salesforce Labs fits better if you prioritize broader integrations; Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange marketplace. Survey Force by Salesforce Labs has more onboarding documentation maturity (274 reviews vs 100), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Excellent Support Staff Jessie from Support has been really good at keeping our Surveys working. Kudos! Apart from that, this app is easy to configure, although it's not perfect, and you'll bump into a few issues, but there's nothing a great support team can handle.
Easy implementation, fantastic support throughout Easy implementation, works great out of the box. We were up and running quickly with no complex integration since everything lives natively in Salesforce. The Vacasio team provided fantastic support throughout, responsive and genuinely helpful. We now get immediate fee
Friendly and Simple The app itself is exactly as it says..simple. But that doesn't mean the settings and configuration are limited, it just means the UI and set up process make logical sense. The staff is also great. George in Sales was wonderful and Brian on the Implementation team was great. I'm a business unit lead
Great product with terrific help from support team The product works great. It's a bit tricky for a non techie like me to implement and get started but they are very good with support for installation and getting started.
Everything should be so easy! Setup is simple (no pun intended), the product continually improves, support is fantastic and the price is so reasonable. I wish all products could be like this. Thank you Simple Survey!
Survey Force by Salesforce Labs typically suits early-stage and growth-mode stores based on its review-base composition (274 reviews). Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce aligns more with early-stage and growth-mode stores (100 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Survey Force by Salesforce Labs and Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
