Survey Force by Salesforce Labs vs Simple Survey

Side-by-side comparison

Survey Force by Salesforce Labs

3.2·274reviews

Survey Force (Lightning Ready) allows you to create, send, and capture customer feedback natively in salesforce.com.

salesforcefree

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New comparison

Simple Survey

5.0·108reviews

Customer feedback, built for service teams. Simple Survey gets more NPS and CSAT scores with one-click surveys, shows feedback data where your team already works in Salesforce, and keeps everything simple to automate, report on, and use with AI.

salesforcepaid

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At a glance

8 metrics · ★ = leads on this metric

Feature comparison between Survey Force by Salesforce Labs and Simple Survey: 100% Native Surveys, CSAT & NPS® for Salesforce
Metric	Survey Force by Salesforce Labs	Simple Survey: 100% Native Surveys, CSAT & NPS® for Salesforce
Rating	3.2 ★	★ 5.0 ★
Total reviews	★ 274	108
Free plan	★ Yes	—
Pricing	free	paid
Pricing tiers	—	3 tiers
Listed features	3	★ 9

AppRanks verdict

Generated from live data on this page

The call

Survey Force by Salesforce Labs and Simple Survey each lead on different measured dimensions — pick by the one that matters most to you.

Where Survey Force by Salesforce Labs leads

More published reviews: 274 vs 108.
Lists a free plan; Simple Survey doesn't.

Where Simple Survey leads

Higher average rating: 5.0★ vs 3.2★.
Available in more languages: 17 vs 1.
Ranks higher in Surveys: #3 vs #7 of 57.

Pricing

Survey Force by Salesforce Labs lists a free tier (free); Simple Survey: 100% Native Surveys, CSAT & NPS® for Salesforce lists paid.

How this is generated

Built only from the Salesforce AppExchange listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology

Read each app's audit: Survey Force by Salesforce Labs audit • Simple Survey: 100% Native Surveys, CSAT & NPS® for Salesforce audit

1. Listing metadata

Field-level data

Field	Survey Force by Salesforce Labs	Simple Survey
Tagline	“Survey Force (Lightning Ready) allows you to create, send, and capture customer feedback natively in salesforce.com.”	“Customer feedback, built for service teams. Simple Survey gets more NPS and CSAT scores with one-click surveys, shows feedback data where your team already works in Salesforce, and keeps everything simple to automate, report on, and use with AI.”
Languages	en	arnlenfifr+12 more
Platforms	Salesforce	Salesforce
Developer	Salesforce Labs	Vicasso

Languages	1 supported	17 supported

Listed since	Aug 2010	Aug 2013

Listed	August 30, 2010	August 21, 2013

3. Features

As listed by each developer

Survey Force by Salesforce Labs

Easily Create and Order Questions via Drag and Drop
Distribute Surveys Via Email Templates and Sites
Capture Results from Contacts and/or Cases, use Reports and Dashboards to Analyze

Simple Survey

Get more customer feedback data Customers answer surveys with one click, right inside the email. Partial responses can be saved, reminders nudge unfinished surveys, frequency rules prevent survey fatigue, and bot prevention keeps scores accurate.
Catch bad experiences before they become bad reviews Add an S.O.S. link to case emails so an upset customer can reach a manager before the case closes. Send low scorers to a page to book a follow-up and win them back before a review goes public.
Customer sentiment anywhere in Salesforce Scores and comments appear in real time where your employees already work: Cases, Contacts, Accounts, and dashboards, so Sales Cloud and Service Cloud users see the latest feedback before they reach out.
The official NPS®, with a perfect 5.0 rating Vicasso is an official licensee of Bain & Company’s Net Promoter System, so you measure NPS the official way. Simple Survey holds a perfect 5.0 rating across 100+ AgentExchange reviews.
Built for service teams, 100% Salesforce native The right tool for the job, purpose-built for service feedback. Launches fast and keeps reporting simple. No integration, no sync, and your data stays in your org.
Unlimited functionality, one predictable price No editions, add-ons, or per-response fees. Every feature is included from day one, along with support from our in-house, onshore team (see the reviews tab).
Survey after any moment that matters Automate surveys when cases close, work orders wrap up, or chats end, with standard or custom objects. Extend with Salesforce Flows. Share by email, SMS, QR code, marketing automation, or website embed.
Give your AI agents the voice of the customer Give your AI agents access to structured survey data in Salesforce, and ask questions like “What’s our NPS this year?” Our Agentforce extension can also survey in Messaging for In-App and Web.
Ready-made survey templates Start from Net Promoter Score® (NPS), customer satisfaction (CSAT), customer effort score (CES), Likert, and thumbs up/down templates. Brand and translate them, and add skip logic in a no-code builder.

Keyword	Survey Force by Salesforce Labs	Simple Survey
survey	#4	#1
survey app	#3	#2
surveys	#3	#2
feedback surveys	#12	#10
survey builder	#27	#4

7. Quality signals

Reviews · velocity · latest sentiment

Signal	Survey Force by Salesforce Labs	Simple Survey
Average rating	3.2 ★ (274)	5.0 ★ (108)

5 latest reviews · each app

Survey Force by Salesforce Labs

Review text isn't collected for this app yet (274 reviews on the marketplace).

Simple Survey

Oct 16, 2026
Great Tool! Easy to customize Really easy to use. Permissions at the onset are a bit tricky if you want non-admins having the "power" to create/edit surveys. But incorporating the surveys into any flow is a breeze. I also love that we can easily use merge fields into the actual survey. Could not be happier.
Julien Delvecchio
Oct 13, 2026
Great survey tool and even better onboarding! Simple Survey is a great tool for our company to help understand our customers. It was incredibly easy to implement. Jessie S on the Simple Survey team is a rockstar and went above and beyond to help us! Will definitely consider this tool to others.
Eric Morton
Aug 31, 2026
Great tool and amazing customer support! We recently started using Simple Survey with Salesforce Nonprofit Cloud, and our experience has been excellent. The support team was outstanding throughout the implementation process. Brian, in particular, was incredibly responsive, supportive, and quick to resolve any question
Vishva Deliwala
Jul 28, 2026
Intuitive Product with Outstanding Support We recently implemented Simple Survey to send NPS surveys to our key accounts and have been extremely impressed with both the product and the support we’ve received. The package is intuitive and straightforward to configure from an administrative perspective and the support
Sheridan Thompson
Jul 27, 2026
awesome native survey app Simple Survey is a highly configurable and easy to implement / use native survey app. The support is fantastic
James Hendy

Frequently asked

Common questions about this comparison

Is Survey Force by Salesforce Labs or Simple Survey: 100% Native Surveys, CSAT & NPS® for Salesforce cheaper?

Survey Force by Salesforce Labs is cheaper to start with — it offers a free plan and Simple Survey: 100% Native Surveys, CSAT & NPS® for Salesforce doesn't list one. Simple Survey: 100% Native Surveys, CSAT & NPS® for Salesforce's plans start at $1,000 / custom / year (USD). Prices are as listed on the Salesforce AppExchange; check what each tier includes in the Pricing section above.

Which has better reviews, Survey Force by Salesforce Labs or Simple Survey: 100% Native Surveys, CSAT & NPS® for Salesforce?

Simple Survey: 100% Native Surveys, CSAT & NPS® for Salesforce has the higher average rating (5.0★ from 108 reviews) compared to Survey Force by Salesforce Labs (3.2★ from 274 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Survey Force by Salesforce Labs or Simple Survey: 100% Native Surveys, CSAT & NPS® for Salesforce?

Simple Survey: 100% Native Surveys, CSAT & NPS® for Salesforce holds the higher average rating (5.0★ vs 3.2★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Survey Force by Salesforce Labs or Simple Survey: 100% Native Surveys, CSAT & NPS® for Salesforce?

Both apps are one-click installs from the Salesforce AppExchange. AppRanks doesn't measure setup time directly; Survey Force by Salesforce Labs has more published reviews to read for user-reported install experience (274 vs 108).

Which works better for small vs large Salesforce AppExchange admins?

AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Salesforce AppExchange data. What it can show: Survey Force by Salesforce Labs has 274 published reviews; Simple Survey: 100% Native Surveys, CSAT & NPS® for Salesforce has 108 published reviews. Compare plan limits and pricing tiers against your own volume.

Can I migrate data between Survey Force by Salesforce Labs and Simple Survey: 100% Native Surveys, CSAT & NPS® for Salesforce?

Migration support varies by app and category. Survey Force by Salesforce Labs and Simple Survey: 100% Native Surveys, CSAT & NPS® for Salesforce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Simple Survey: 100% Native Surveys, CSAT & NPS® for Salesforce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Survey Force by Salesforce Labs vs Simple Survey

Survey Force by Salesforce Labs

Simple Survey

At a glance

AppRanks verdict

1. Listing metadata

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Survey Force by Salesforce Labs · 0 changes

Simple Survey · 8 changes

7. Quality signals

5 latest reviews · each app

8. App details

Frequently asked

Is Survey Force by Salesforce Labs or Simple Survey: 100% Native Surveys, CSAT & NPS® for Salesforce cheaper?

Which has better reviews, Survey Force by Salesforce Labs or Simple Survey: 100% Native Surveys, CSAT & NPS® for Salesforce?

Should I choose Survey Force by Salesforce Labs or Simple Survey: 100% Native Surveys, CSAT & NPS® for Salesforce?

Which is faster to set up, Survey Force by Salesforce Labs or Simple Survey: 100% Native Surveys, CSAT & NPS® for Salesforce?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Survey Force by Salesforce Labs and Simple Survey: 100% Native Surveys, CSAT & NPS® for Salesforce?

Track these apps' keyword rankings and listing changes

More popular comparisons

Survey Force by Salesforce Labs vs Simple Survey

Survey Force by Salesforce Labs

Simple Survey

At a glance

AppRanks verdict

1. Listing metadata

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Survey Force by Salesforce Labs · 0 changes

Simple Survey · 8 changes

7. Quality signals

5 latest reviews · each app

8. App details

Frequently asked

Is Survey Force by Salesforce Labs or Simple Survey: 100% Native Surveys, CSAT & NPS® for Salesforce cheaper?

Which has better reviews, Survey Force by Salesforce Labs or Simple Survey: 100% Native Surveys, CSAT & NPS® for Salesforce?

Should I choose Survey Force by Salesforce Labs or Simple Survey: 100% Native Surveys, CSAT & NPS® for Salesforce?

Which is faster to set up, Survey Force by Salesforce Labs or Simple Survey: 100% Native Surveys, CSAT & NPS® for Salesforce?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Survey Force by Salesforce Labs and Simple Survey: 100% Native Surveys, CSAT & NPS® for Salesforce?

9. Other comparisons people make

vs Survey Force by Salesforce Labs

vs Simple Survey

Track these apps' keyword rankings and listing changes

More popular comparisons