Qualtrics - Customer Experience Management for Salesforce for Salesforce AppExchange
By Qualtrics
Qualtrics - Customer Experience Management for Salesforce is the #11 ranked surveys app on Salesforce, with a 4.0 average rating from 60 reviews, with a free plan available, as of Sep 9, 2026.
Qualtrics - Customer Experience Management for Salesforce is a Salesforce AppExchange app by Qualtrics. With a rating of 4.0★ from 60 reviews, it currently ranks #11 in the Surveys category.
AppRanks data: Qualtrics - Customer Experience Management for Salesforce ranks #11 in Surveys on Salesforce AppExchange, placing it in the top 20% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Qualtrics - Customer Experience Management for Salesforce is a well-rated Salesforce app with a limited review volume. It is listed in the Surveys category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 60 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Qualtrics — established developer track record
Cons
- −Limited review base (60) — ratings can shift significantly with new feedback
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About Qualtrics - Customer Experience Management for Salesforce
How Qualtrics - Customer Experience Management for Salesforce works
Qualtrics and Salesforce are committed building sales tools that make it easier to communicate with and understand customers, freeing up your sales team to get more done in less time.
Take advantage of new features that bring all your sales data together with everything your customers are thinking and feeling.
EMBEDDED VISUALIZATIONS Copy/paste dynamic X-data charts from Qualtrics into your Salesforce dashboards to see customer feedback in real-time.
WEB TO LEAD Create new customer leads based on survey responses.
TRIGGER SMS, CHAT, EMAIL SURVEYS Automatically send surveys via web, text, or email when a specified object's workflow rule has been met in Salesforce.
SMART NOTIFICATIONS Close the loop quickly with alerts of poor customer experience on mobile and desktop to prevent customer churn.
RESPONSE MAPPING Automatically map customer feedback into any object or field to give your teams the complete customer picture.
POST TO CHATTER Elevate the voice of your customer by posting responses directly to Chatter.
If you don't have a Qualtrics license, use this free trial that has the Salesforce integration enabled. https://salesforcetrial.qualtrics.com
Key features
- Embed Qualtrics' advanced customer feedback analytics in Salesforce to surface customer insights and take action to win...all in one platform.
- Automate feedback requests in Salesforce based on account milestones to understand customer behavior across the entire sales cycle from lead to revenue.
- Show customers you're listening by taking personalized actions to address experience gaps and delight each customer contact in your database.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Automated Feedback CollectionGather customer feedback automatically to improve services.
- Data AnalysisPerform in-depth analysis of data to uncover trends and patterns.
Category rankings
As of Sep 10, 2026See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Qualtrics - Customer Experience Management for Salesforce ranks for 20 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #11
- Rank #12
- 3.surveysRank #29
Competitors & alternatives
Qualtrics - Customer Experience Management for Salesforce doesn't have curated competitor matchups yet. Other tracked surveys apps on Salesforce:
Frequently asked questions
What is Qualtrics - Customer Experience Management for Salesforce?
Qualtrics - Customer Experience Management for Salesforce is an app for Salesforce. It currently holds a 4.0-star rating from 60 merchant reviews, and it has been listed on the marketplace since 2011. It is listed under the Surveys category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Qualtrics.
Who uses Qualtrics - Customer Experience Management for Salesforce?
Qualtrics - Customer Experience Management for Salesforce is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Surveys category on Salesforce.
Where does Qualtrics - Customer Experience Management for Salesforce rank on Salesforce?
Qualtrics - Customer Experience Management for Salesforce currently sits at position #11 in the Surveys category on Salesforce. That places it in the top 20% of 56 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Qualtrics - Customer Experience Management for Salesforce integrate with?
Qualtrics - Customer Experience Management for Salesforce lists 2 integrations on its Salesforce marketplace page. The most prominent are Government Cloud, Sales Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does Qualtrics - Customer Experience Management for Salesforce support?
Qualtrics - Customer Experience Management for Salesforce declares support for 16 languages on its Salesforce marketplace listing: nl, en, fi, fr, de, da, with 10 additional locales documented on the marketplace listing. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.