Medallia Sales & Service Experience for Salesforce
- Category rank
- #18 in Surveys
- Price from
- $10,000 / company / year (USD)
- Listing audit
- 70/100
Medallia Sales & Service Experience for Salesforce is a Salesforce AppExchange app by Medallia, Inc.. With a rating of 4.8★ from 16 reviews, it currently ranks #18 in the Surveys category.
Medallia Sales & Service Experience for Salesforce is the #18 ranked Surveys app on Salesforce, with a 4.8 average rating from 16 reviews, as a paid app, as of Nov 7, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 7, 2026
Medallia Sales & Service Experience for Salesforce ranks #18 of 57 in Surveys on Salesforce. It holds a 4.8★ average from 16 reviews on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +Listed on Salesforce since 2014
Cons
- −Only 16 reviews — the average can still move with a few new ratings
- −No free plan (paid) — evaluation needs a paid plan or a trial
About Medallia Sales & Service Experience for Salesforce
How Medallia Sales & Service Experience for Salesforce works
The Medallia Experience Cloud is a customer experience (CX) management platform, which brings together the most comprehensive set of capabilities for collecting voice-of-customer feedback, analyzing the results and bringing insights to employees for customer-centric action.
With the Medallia Experience Cloud Integration application, this outside-in view of the customer can be unified with Salesforce data to ensure that employees are aligned with customers, drive higher customer loyalty, and improve business outcomes.
Key features
- Gain a complete view of customers: integrate feedback data and analytics with Salesforce data, so your customer-facing teams have a more accurate understanding of their account relationships.
- Trigger feedback surveys with ease: automatically initiate requests for experience feedback across the customer journey — from important moments in a sales cycle to relationship activities and touchpoints.
- Streamline workflows to close the loop: accelerate follow up with detractors to show them you value their input, and use customer feedback for collaboration to continually improve relationships.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
