Email, Email-to-Case & EAC, Shared Inbox, Outlook/Gmail Email Sync |Record Inbox for Salesforce
By GOAT Email
- Category rank
- #3 in Case Management
- Price from
- €17 / user / month (EUR)
- Listing audit
- 75/100
Email, Email-to-Case & EAC, Shared Inbox, Outlook/Gmail Email Sync |Record Inbox is a Salesforce AppExchange app by GOAT Email. With a rating of 5.0★ from 84 reviews, it currently ranks #3 in the Case Management category.
Email, Email-to-Case & EAC, Shared Inbox, Outlook/Gmail Email Sync |Record Inbox is the #3 ranked Case Management app on Salesforce, with a 5.0 average rating from 84 reviews, as a paid app, as of Oct 19, 2026.
AppRanks verdict
Generated from marketplace data as of Oct 19, 2026
Email, Email-to-Case & EAC, Shared Inbox, Outlook/Gmail Email Sync |Record Inbox is a category-leading Case Management app on Salesforce, ranked #3 of 72 in the category. It holds a 5.0★ average from 84 reviews on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +#3 of 72 in Case Management
- +5.0★ average across 84 reviews
- +Listed on Salesforce since 2021
Cons
- −Only 84 reviews — the average can still move with a few new ratings
- −No free plan (paid) — evaluation needs a paid plan or a trial
About Email, Email-to-Case & EAC, Shared Inbox, Outlook/Gmail Email Sync |Record Inbox
How Email, Email-to-Case & EAC, Shared Inbox, Outlook/Gmail Email Sync |Record Inbox works
Manage inbound and outbound Email directly on Leads, Contacts, Opportunities, Cases, Accounts, and Custom Objects.
Improve Email-to-Case workflows, replace Einstein Activity Capture (EAC) limitations, track complete Email Threads, and keep full Email history visible on every record.
✔ Email-to-Case Enhancement ✔ Alternative to Einstein Activity Capture (EAC) ✔ Email Tracking & Email Visibility ✔ Complete Email Threads & Email History ✔ Native Email Storage ✔ Shared Inbox Visibility ✔ Outlook & Gmail Integration ✔ Enhanced Email & EmailMessage Support ✔ Email Templates & Email Automation ✔ Standard & Custom Object Support
View all customer Email communication directly on Salesforce records. Improve Email-to-Case processes, increase Email visibility across teams, track Email activity, manage Email Threads, and maintain complete Email history for Sales and Service teams. Ideal for organizations looking for a Shared Inbox experience, Email Tracking, Email Logging, and an alternative to Einstein Activity Capture.
Supports Email-to-Case, Shared Inbox workflows, Email Tracking, Email Logging, Email Visibility, Email Collaboration, Outlook, Gmail, Enhanced Email.
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Key features
- EMAIL-TO-CASE & EMAIL VISIBILITY ✔ Improve Email-to-Case Workflows ✔ Alternative to Einstein Activity Capture (EAC) ✔ Complete Email Visibility on Any Record ✔ Full Email Threads & Email History ✔ Email Tracking on Standard & Custom Objects ✔ Shared Inbox
