Email, vs SurveySparrow

Manage inbound and outbound Email directly on Leads, Contacts, Opportunities, Cases, Accounts, and Custom Objects. Improve Email-to-Case workflows, replace Einstein Activity Capture (EAC) limitations, track complete Email Threads, and keep full Email history visible on every record. ✔ Email-to-Case Enhancement ✔ Alternative to Einstein Activity Capture (EAC) ✔ Email Tracking & Email Visibility ✔ Complete Email Threads & Email History ✔ Native Email Storage ✔ Shared Inbox Visibility ✔ Outlook & Gmail Integration ✔ Enhanced Email & EmailMessage Support ✔ Email Templates & Email Automation ✔ Standard & Custom Object Support View all customer Email communication directly on Salesforce records. Improve Email-to-Case processes, increase Email visibility across teams, track Email activity, manage Email Threads, and maintain complete Email history for Sales and Service teams. Ideal for organizations looking for a Shared Inbox experience, Email Tracking, Email Logging, and an alternative to Einstein Activity Capture. Supports Email-to-Case, Shared Inbox workflows, Email Tracking, Email Logging, Email Visibility, Email Collaboration, Outlook, Gmail, Enhanced Email. Start your free trial

The SurveySparrow app for Salesforce integrates surveys and customer feedback with CRM data, so you can understand your customers better and drive better customer experience management. Set up triggers to automatically deploy customer feedback surveys after key interactions (eg: post-support resolution, deal closure, etc). Then sync the responses to Salesforce records (leads, contacts, custom objects, etc) in real-time. This builds a unified customer view, delivering up-to-date insights that empower marketing, sales, and support teams to personalize engagement without manual data entry. For example, a retail company can trigger a satisfaction survey after a purchase, with responses automatically synced to a customer’s Salesforce contact record, enabling tailored follow-up offers that boost loyalty. When paired with Salesforce’s reporting, the survey data also reveals trends and preferences, fueling long-term CX improvements and data-driven decisions. In order to use the app, you must be subscribed to SurveySparrow's enterprise plan. If you have any queries or concerns, please reach out to support@surveysparrow.com.