SurveySparrow: Get feedback via NPS, CSAT, CES and custom surveys for Salesforce for Salesforce AppExchange
SurveySparrow: Get feedback via NPS, CSAT, CES and custom surveys for Salesforce is the #10 ranked case management app on Salesforce, with a 4.8 average rating from 5 reviews, with a free plan available, as of Jul 14, 2026.
SurveySparrow: Get feedback via NPS, CSAT, CES and custom surveys for Salesforce is a Salesforce AppExchange app by SurveySparrow. With a rating of 4.8★ from 5 reviews, it currently ranks #10 in the Case Management category.
AppRanks data: SurveySparrow: Get feedback via NPS, CSAT, CES and custom surveys for Salesforce ranks #10 in Case Management on Salesforce AppExchange, placing it in the top 15% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
SurveySparrow: Get feedback via NPS, CSAT, CES and custom surveys for Salesforce is a category-leading Salesforce app with a limited review volume. It is listed in the Case Management category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 5 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (4.8★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by SurveySparrow — established developer track record
Cons
- −Limited review base (5) — ratings can shift significantly with new feedback
Looking to switch from SurveySparrow: Get feedback via NPS, CSAT, CES and custom surveys for Salesforce?
See SurveySparrow: Get feedback via NPS, CSAT, CES and custom surveys for Salesforce's alternatives ranked by audit score, rating, and review velocity.
About SurveySparrow: Get feedback via NPS, CSAT, CES and custom surveys for Salesforce
How SurveySparrow: Get feedback via NPS, CSAT, CES and custom surveys for Salesforce works
The SurveySparrow app for Salesforce integrates surveys and customer feedback with CRM data, so you can understand your customers better and drive better customer experience management. Set up triggers to automatically deploy customer feedback surveys after key interactions (eg: post-support resolution, deal closure, etc). Then sync the responses to Salesforce records (leads, contacts, custom objects, etc) in real-time. This builds a unified customer view, delivering up-to-date insights that empower marketing, sales, and support teams to personalize engagement without manual data entry.
For example, a retail company can trigger a satisfaction survey after a purchase, with responses automatically synced to a customer’s Salesforce contact record, enabling tailored follow-up offers that boost loyalty. When paired with Salesforce’s reporting, the survey data also reveals trends and preferences, fueling long-term CX improvements and data-driven decisions.
In order to use the app, you must be subscribed to SurveySparrow's enterprise plan. If you have any queries or concerns, please reach out to [email protected].
Key features
- AI-Powered Surveys – Collect and analyze feedback effortlessly with intelligent, conversational surveys.
- Bi-directional Salesforce Sync – Automatically update Salesforce records with survey responses for deeper customer insights.
- Automated Workflows – Trigger surveys based on lead conversions, support interactions, and customer lifecycle events.
- Ticketing & Case Management – Convert feedback into actionable tickets within Salesforce to improve customer support.
- Advanced Analytics & Reporting – Leverage AI-driven insights and sentiment analysis to enhance decision-making.
Category rankings
As of Jul 14, 2026- Case Management#10of 70Top 15%
- Surveys#12of 56Top 22%
- Document Generation#35of 146Top 24%
- Marketing#395of 933Top 43%
- Customer Service#517of 1,110Top 47%
- Productivity#870of 1,629Top 54%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
SurveySparrow: Get feedback via NPS, CSAT, CES and custom surveys for Salesforce ranks for 18 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #2
- Rank #2
- Rank #4
Competitors & alternatives
SurveySparrow: Get feedback via NPS, CSAT, CES and custom surveys for Salesforce doesn't have curated competitor matchups yet. Other tracked case management apps on Salesforce:
Frequently asked questions
What is SurveySparrow: Get feedback via NPS, CSAT, CES and custom surveys for Salesforce?
SurveySparrow: Get feedback via NPS, CSAT, CES and custom surveys for Salesforce is an app for Salesforce. It currently holds a 4.8-star rating from 5 merchant reviews, and it has been listed on the marketplace since 2025. It is listed under the Case Management category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by SurveySparrow.
Is SurveySparrow: Get feedback via NPS, CSAT, CES and custom surveys for Salesforce free?
SurveySparrow: Get feedback via NPS, CSAT, CES and custom surveys for Salesforce does not offer a permanent free plan on Salesforce. Pricing starts at 20, and the listed tiers are Salesforce Starter. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses SurveySparrow: Get feedback via NPS, CSAT, CES and custom surveys for Salesforce?
SurveySparrow: Get feedback via NPS, CSAT, CES and custom surveys for Salesforce is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Case Management category on Salesforce.
Where does SurveySparrow: Get feedback via NPS, CSAT, CES and custom surveys for Salesforce rank on Salesforce?
SurveySparrow: Get feedback via NPS, CSAT, CES and custom surveys for Salesforce currently sits at position #10 in the Case Management category on Salesforce. That places it in the top 14% of 70 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does SurveySparrow: Get feedback via NPS, CSAT, CES and custom surveys for Salesforce integrate with?
SurveySparrow: Get feedback via NPS, CSAT, CES and custom surveys for Salesforce lists 3 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, None. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.