Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox for Salesforce AppExchange
By GOAT Email
Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox is the #29 ranked finance app on Salesforce, with a 5.0 average rating from 49 reviews, as a paid app, as of July 11, 2026.
Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox is a Salesforce AppExchange app by GOAT Email. With a rating of 5.0★ from 49 reviews, it currently ranks #29 in the Finance category.
AppRanks data: Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox ranks #29 in Finance on Salesforce AppExchange, placing it in the top 6% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox is a category-leading Salesforce app with a limited review volume. It is listed in the Finance category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 49 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Published by GOAT Email — established developer track record
Cons
- −Limited review base (49) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox
How Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox works
Global Inbox centralizes all customer email communication into a single Shared Inbox inside Salesforce. Manage personal and shared mailboxes, assign emails to team members, track ownership, and collaborate on customer conversations without switching between Outlook, Gmail, and Salesforce.
Improve team productivity with Shared Inbox visibility, Email Assignment, Queue Management, Email Routing, and Team Collaboration. Keep complete Email History, Customer Communication, and Email Threads accessible from a single Salesforce workspace.
GOAT Email Global Inbox supports Outlook and Gmail integration, Shared Mailbox Management, Customer Service Inboxes, Email Ownership, Automated Routing, Multi-Thread Email Management, and advanced Email Collaboration across teams.
Support Unresolved Email Management, Shared Inbox Visibility, Team Email Workflows, Customer Service Operations, and Queue-Based Customer Communication.
Global Inbox operates as part of the GOAT Email platform and requires GOAT Email Core.
Ideal for Shared Inbox, Shared Mailbox, Customer Service Inbox, Team Email, Email Ownership, Queue Management.
Start your free trial today or contact our team at [email protected].
Key features
- ✅ SHARED INBOX & SHARED MAILBOXES ✔ Shared Inbox Management ✔ Shared Mailbox Visibility ✔ Personal & Shared Mailboxes ✔ Centralized Customer Communication ✔ Team Email Workflow ✔ Shared Inbox Ownership ✔ Team Workload Distribution
- ✅ EMAIL ASSIGNMENT & OWNERSHIP ✔ Email Assignment & Routing ✔ Email Ownership Tracking ✔ Queue-Based Communication ✔ Automated Email Distribution ✔ Team Responsibility Management ✔ SLA & Response Ownership ✔ Internal Collaboration Notes
- ✅ TEAM COLLABORATION ✔ Team Collaboration on Email Threads ✔ Internal Email Coordination ✔ Shared Inbox Visibility ✔ Customer Communication Tracking ✔ Complete Email History ✔ Customer Communication Continuity ✔ Email Attachments in Salesforce
- ✅ OUTLOOK & GMAIL INTEGRATION ✔ Outlook Compatible ✔ Gmail Compatible ✔ Outlook & Gmail Sync ✔ Personal & Shared Mailboxes ✔ Unified Email Experience ✔ Email History Inside Salesforce ✔ Automated Queue Routing
- ✅ EMAIL ROUTING & AUTOMATION ✔ Automated Email Routing ✔ Smart Inbox Rules ✔ Queue Assignment ✔ Follow-Up Automation ✔ Workflow Automation ✔ Rule-Based Email Assignment
- ✅ EMAIL THREAD MANAGEMENT ✔ Multi-Thread Email Management ✔ Complete Email Threads ✔ Email Categorization ✔ Email Labels & Categories ✔ Conversation Organization ✔ Complete Conversation History ✔ Shared Email Threads
- ✅ CUSTOMER SERVICE OPERATIONS ✔ Customer Service Inbox ✔ Queue Management ✔ Customer Communication Visibility ✔ Unresolved Email Management ✔ Team Service Workflows ✔ Customer Service Inbox Visibility ✔ SLA Response Management
- ✅ EMAIL VISIBILITY & HISTORY ✔ Complete Email Visibility ✔ Full Email History ✔ Customer Communication History ✔ Shared Inbox Visibility ✔ Team Communication Records ✔ Audit-Ready Email Records ✔ Communication Activity Timeline
- ✅ PRODUCTIVITY & PERSONALIZATION ✔ Auto Draft Emails ✔ Predefined Email Content ✔ Email Templates ✔ Cross Object Merge Fields ✔ Advanced Email Personalization ✔ Unlimited Daily Email Sending ✔ Email Translation
Category rankings
As of Jul 11, 2026- Finance#29of 535Top 6%
- Customer Service#63of 1,108Top 6%
- Sales#131of 1,709Top 8%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox ranks for 24 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #1
- Rank #1
- Rank #1
Competitors & alternatives
Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inboxdoesn't have curated competitor matchups yet. Other tracked finance apps on Salesforce:
Frequently asked questions
What is Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox?
Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox is an app for Salesforce. It currently holds a 5.0-star rating from 49 merchant reviews, and it has been listed on the marketplace since 2024. It is listed under the Finance category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by GOAT Email.
Is Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox free?
Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox does not offer a permanent free plan on Salesforce. Pricing starts at 13, and the listed tiers are Global Inbox - Monthly Plan, Global Inbox - Annual Plan, Global Inbox + Record Inbox - Monthly Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox?
Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Finance category on Salesforce.
Where does Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox rank on Salesforce?
Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox currently sits at position #29 in the Finance category on Salesforce. That places it in the top 5% of 535 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox integrate with?
Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox lists 4 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Revenue Cloud, None. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.