WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp for Salesforce AppExchange
WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp is the #34 ranked marketing app on Salesforce, with a 5.0 average rating from 55 reviews, as a paid app, as of Sep 12, 2026.
WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp is a Salesforce AppExchange app by Inno Valley Works Private Limited. With a rating of 5.0★ from 55 reviews, it currently ranks #34 in the Marketing category.
AppRanks data: WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp ranks #34 in Marketing on Salesforce AppExchange, placing it in the top 4% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp is a category-leading Salesforce app with a limited review volume. It is listed in the Marketing category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 55 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Published by Inno Valley Works Private Limited — established developer track record
Cons
- −Limited review base (55) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp
How WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp works
Native Multi-Channel Messaging: WhatsApp, SMS & CTI Dialer for Salesforce
Stop switching tabs. WatBox brings WhatsApp Business API, bulk SMS text messaging, and AI CTI calling natively inside Salesforce. Auto-log every conversation to Lead, Contact, and Case records instantly.
🚀 Unified Communications Suite:
WhatsApp for Salesforce: Two-way messaging, rich media, and bulk WhatsApp campaigns. Supports native WhatsApp calling.
Enterprise SMS Text Messaging: Broadcast bulk SMS campaigns from custom list views. Fully automate text alerts using native Salesforce Flows.
AI CTI Softphone & Dialer: Click-to-dial tools with real-time AI call transcriptions and automated activity logging without middleware.
🔒 Built for Salesforce Teams:
100% Native Architecture: Completely secure within your Salesforce cloud—no external data storage or extension security risks.
Agentforce & AI-Ready: Fully integrated with Flow Builder and Agentforce AI Agents for automated lead tracking.
Plug-and-Play Setup: Start your 14-day free trial and send messages in minutes.
Key features
- Best Multi-Channel Messaging App: WhatsApp, SMS & Voice Automate bulk SMS and whatsapp for faster lead response automate bulk SMS and whatsapp for revops automate text messaging and whatsapp within flow automate whatsapp messaging for lead follow-up
- API-driven SMS gateway for custom lightning components Automate whatsapp notifications using salesforce flow Automate outbound dialing and SMS workflows Automate personalized SMS and salesforce CTI connector for click-to-dial Whatsaap and sms
- AI speech-to-text and sentiment analysis for voice Automate activity logging for CTI Best CTI and softphone tools for service cloud call centers Best voice and dialer apps for high-growth revops Connect twilio SMS and voice calls to salesforce
- automate two-way texting for lead engagement automate two-way texting for service cloud cases automated two-way SMS and texting for salesforce automate SMS text messaging for lead nurturing best two-way texting apps for service cloud
- Analytics & Reporting Track engagement through URL clicks and responses Monitor SMS & WhatsApp delivery and campaign performance Gain actionable insights to optimize messaging strategies Measure open rates, replies & overall channel effectiveness
- Voice And AI Capabilities Click-to-dial tools for service cloud productivity Click-to-dial phone integration for sales cloud Agentforce and Agentic Conversations WhatsApp Coexistence & WhatsApp Calling two-way SMS messaging using salesforce flow
- AI call transcription and sentiment analysis for CRM AI insights and call recording for sales cloud AI insights and call recording for service cloud automate activity logging for inbound sales calls automate activity logging for outbound sales calls
- 100% Salesforce Native Architecture (No external data residency) Automated Bulk WhatsApp & SMS Marketing Campaigns from List Views Native Salesforce Flow Automations for Instant Message Alerts Omni-Channel AI CTI Softphone Dialer with Call Transcr
- Voice, AI Calling, and Call Intelligence - CTI Inbound and outbound calls directly from Salesforce Call recording, call transcriptions, and AI Insights as sentiment, outcome etc. IVR support and Omnichannel For Customer Support and Sales
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Activity LogsTrack and record all activities within the system for transparency.
- Bulk SMS MessagingSend bulk SMS campaigns to reach a larger audience effectively.
- Two-Way MessagingEnable interactive communication with customers through messaging.
- WhatsApp CRM IntegrationConnect your CRM with WhatsApp for seamless communication and customer engagement.
Category rankings
As of Sep 12, 2026- Marketing#34of 961Top 4%
- Customer Service#36of 1,137Top 4%
- Sales#67of 1,766Top 4%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp ranks for 34 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #1
- Rank #1
- Rank #2
Competitors & alternatives
WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp doesn't have curated competitor matchups yet. Other tracked marketing apps on Salesforce:
Frequently asked questions
What is WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp?
WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp is an app for Salesforce. It currently holds a 5.0-star rating from 55 merchant reviews, and it has been listed on the marketplace since 2025. It is listed under the Marketing category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Inno Valley Works Private Limited.
Is WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp free?
WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp does not offer a permanent free plan on Salesforce. Pricing starts at 999, and the listed tiers are Starts From (10 Agents sms)*, Starts From (10 Agents Whatsapp)*, Starts From (10 Agents Telephony Unlimited US min)*. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp?
WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Marketing category on Salesforce.
Where does WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp rank on Salesforce?
WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp currently sits at position #34 in the Marketing category on Salesforce. That places it in the top 4% of 961 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp integrate with?
WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp lists 7 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Platform Cloud, Sales Cloud, Service Cloud, Platform Cloud, plus 1 additional integration listed on the marketplace page. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp support?
WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp declares support for 3 languages on its Salesforce marketplace listing: ar, en, de. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.