Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice for Salesforce AppExchange
By Girikon AI
Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice is the #30 ranked telephony app on Salesforce, with a 5.0 average rating from 32 reviews, as a paid app, as of Sep 2, 2026.
Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice is a Salesforce AppExchange app by Girikon AI. With a rating of 5.0★ from 32 reviews, it currently ranks #30 in the Telephony category.
AppRanks data: Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice ranks #30 in Telephony on Salesforce AppExchange, placing it in the top 25% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice is a category-leading Salesforce app with a limited review volume. It is listed in the Telephony category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 32 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Published by Girikon AI — established developer track record
Cons
- −Limited review base (32) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice
How Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice works
GIRIKCTI — SALESFORCE NATIVE CTI & TELEPHONY
GirikCTI is a 100% Salesforce-native CTI and telephony solution. It embeds voice and AI inside Salesforce. No external connectors. Ideal for sales and service teams.
BUSINESS BENEFITS - Boost agent productivity with click-to-dial, integrated softphone, and unified UI. - Qualify leads automatically with the AI Calling Agent and automate follow-ups. - Improve CX with real-time transcripts, sentiment analysis, and AI call summaries. - Provide real-time actionable suggestions to agents during calls. - Reduce TCO and security risk. Data stays inside Salesforce.
TECHNICAL HIGHLIGHTS - Integrated softphone, multi-line support, IVR, and bulk dialing. - Real-time transcription, AI call analysis, and agent recommendations. - Auto case and task creation using native Flows and Apex. - Call recording, call disposition, barge, whisper, and live monitoring. - Multilingual support and scalable architecture on Salesforce cloud.
Deploy fast with a no-code setup. 24/7 support included. Drive more leads and close more deals with GirikCTI.
Key features
- AI HUMAN-LIKE CALLING - Engage customers with AI-powered CTI telephony that delivers natural, human-like conversations. Automate outreach, qualify leads faster, and increase connection rates directly from Salesforce.
- AI TRANSCRIPT & SENTIMENT - Generate real-time call transcripts, minutes, and sentiment analysis within Salesforce. Improve compliance, speed up reviews, and enable precise follow-ups with CTI-driven automation.
- AI ACTIONS & AUTOMATION - Boost productivity with AI insights in CTI. Automatically create cases, schedule follow-ups, and recommend next-best actions based on customer intent and live conversation analysis.
- SALESFORCE-NATIVE CTI - Enjoy seamless CTI integration built 100% on Salesforce. Eliminate third-party tools, reduce maintenance, and ensure secure, reliable telephony performance for every team.
- CLICK-TO-DIAL TELEPHONY - Initiate calls instantly with click-to-dial CTI from any Salesforce record. Streamline telephony workflows, cut down on manual steps, and give agents more time for meaningful conversations.
- REAL-TIME INSIGHTS - Leverage CTI with telephony intelligence to access customer history and profiles during calls. Empower agents with real-time context for personalized, effective customer interactions.
- AUTOMATIC CALL LOGGING - Save time with CTI-based auto logging of call duration, notes, and outcomes inside Salesforce. Ensure all telephony interactions are tracked, compliant, and ready for future reference.
- CUSTOM CALL ROUTING - Enhance call handling with customizable CTI call routing. Direct calls to the right agent or team based on business rules, ensuring faster response times and improved customer satisfaction.
- ANALYTICS & REPORTING - Gain visibility with CTI telephony analytics. Track call volumes, measure performance, identify trends, and make smarter, data-driven decisions to strengthen customer service.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Call ManagementManage and track calls to improve communication efficiency and customer service.
- Call RecordingRecord calls for training, compliance, and quality assurance purposes.
- Live MonitoringMonitor activities and performance in real-time for immediate insights.
- Native CTIIntegrate native computer-telephony features for seamless communication.
- Sentiment AnalysisAnalyze customer sentiment to improve engagement and service.
Category rankings
As of Sep 3, 2026- Telephony#30of 122Top 25%
- Marketing#84of 936Top 9%
- Customer Service#164of 1,112Top 15%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice ranks for 4 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #3
- Rank #8
- Rank #4
Competitors & alternatives
Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice doesn't have curated competitor matchups yet. Other tracked telephony apps on Salesforce:
Frequently asked questions
What is Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice?
Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice is an app for Salesforce. It currently holds a 5.0-star rating from 32 merchant reviews, and it has been listed on the marketplace since 2025. It is listed under the Telephony category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Girikon AI.
Is Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice free?
Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice does not offer a permanent free plan on Salesforce. Pricing starts at 20, and the listed tiers are Basic Plan, Professional Plan, Enterprise Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice?
Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Telephony category on Salesforce.
Where does Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice rank on Salesforce?
Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice currently sits at position #30 in the Telephony category on Salesforce. That places it in the top 25% of 122 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice integrate with?
Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice lists 4 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Platform Cloud, Platform Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.