Aircall CTI for Salesforce: Calling, SMS, WhatsApp, Analytics & AI for Salesforce AppExchange
By Aircall
Aircall CTI for Salesforce: Calling, SMS, WhatsApp, Analytics & AI is the #7 ranked telephony app on Salesforce, with a 4.9 average rating from 109 reviews, as a paid app, as of July 13, 2026.
Aircall CTI for Salesforce: Calling, SMS, WhatsApp, Analytics & AI is a Salesforce AppExchange app by Aircall. With a rating of 4.9★ from 109 reviews, it currently ranks #7 in the Telephony category.
AppRanks data: Aircall CTI for Salesforce: Calling, SMS, WhatsApp, Analytics & AI ranks #7 in Telephony on Salesforce AppExchange, placing it in the top 6% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Aircall CTI for Salesforce: Calling, SMS, WhatsApp, Analytics & AI is a category-leading Salesforce app with a growing review traction. It is listed in the Telephony category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 109 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (4.9★) signals consistent merchant satisfaction
- +Published by Aircall — established developer track record
Cons
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About Aircall CTI for Salesforce: Calling, SMS, WhatsApp, Analytics & AI
How Aircall CTI for Salesforce: Calling, SMS, WhatsApp, Analytics & AI works
Aircall is the AppExchange-certified, Lightning-ready voice platform for Salesforce-led revenue and service organizations. Trusted by 23,000+ companies, Aircall delivers intelligent voice agents, automated workflows, and real-time coaching — with the security posture and admin controls Salesforce requires.
Every call, voicemail, and SMS logs automatically as a Task or Activity against the right Lead, Contact, Account, Opportunity, or Case — recording link and AI summary in the timeline, so Einstein, reporting, and forecasting see complete data.
Reps click-to-dial from any record, screen-pop surfaces context before connecting, and the embedded softphone keeps reps in Salesforce. AI Virtual Agents deflect routine questions and escalate with full context, so reps focus on conversations that move pipeline. SOC 2 Type II, GDPR-aligned, 99.95% uptime SLA. Admin controls, SSO, role-based provisioning, clean activity sync.
Too Good To Go: calls doubled per person per day, conversions up 10–15%, productivity up 50% across 17 countries — zero manual data entry.
Book a demo or get free access today.
Key features
- Connect Aircall to Sales Cloud, Service Cloud, Einstein Conversation Insights, and Sales Engagement within minuets. Add numbers in 100+ countries, and invite your teammates to make and receive calls right away.
- Log all your customer interactions in Salesforce, including Calls, SMS, MMS, and AI-generated insights. Enjoy the full power of Aircall directly within your Salesforce Lightning or Classic environment.
- Click-to-call from any Lead, Contact, Account, Opportunity, or Case so reps dial straight from the record they're on, with zero copy-pasting
- Automatic Activity logging with recording and AI call summary so reps stop writing post-call notes and the timeline stays Einstein- and forecast-ready
- Direct callers straight to the most relevant agent. Gain important context in a glance, and get a 360 view of each customer’s journey, so your agents can personalize conversations and find resolutions.
- Inbound screen-pop with account history, open opportunities, and active cases so sales and service reps answer prepared and route every call without asking the customer to start over
- Set up a personalized voicemail greeting so customers know they're in the right place and include key details like business hours, location, and more.
- View call and voicemail transcriptions through Aircall’s native AI and integration with Salesforce. Leverage keywords or trending topics from call and voicemail transcripts that can be actioned via your workflows.
- View call and voicemail transcriptions through Aircall’s native AI and integration with Salesforce. Leverage keywords or trending topics from call and voicemail transcripts that can be actioned via your workflows.
Category rankings
As of Jul 13, 2026- Telephony#7of 118Top 6%
- Customer Service#29of 1,110Top 3%
- Sales#55of 1,712Top 4%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Aircall CTI for Salesforce: Calling, SMS, WhatsApp, Analytics & AI ranks for 28 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #3
- Rank #4
- Rank #4
Competitors & alternatives
Aircall CTI for Salesforce: Calling, SMS, WhatsApp, Analytics & AI doesn't have curated competitor matchups yet. Other tracked telephony apps on Salesforce:
Frequently asked questions
What is Aircall CTI for Salesforce: Calling, SMS, WhatsApp, Analytics & AI?
Aircall CTI for Salesforce: Calling, SMS, WhatsApp, Analytics & AI is an app for Salesforce. It currently holds a 4.9-star rating from 109 merchant reviews, and it has been listed on the marketplace since 2017. It is listed under the Telephony category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Aircall.
Is Aircall CTI for Salesforce: Calling, SMS, WhatsApp, Analytics & AI free?
Aircall CTI for Salesforce: Calling, SMS, WhatsApp, Analytics & AI does not offer a permanent free plan on Salesforce. Pricing starts at 50, and the listed tiers are Professional Plan - 3 User Minimum, AI Assist, AI Assist Pro. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Aircall CTI for Salesforce: Calling, SMS, WhatsApp, Analytics & AI?
Aircall CTI for Salesforce: Calling, SMS, WhatsApp, Analytics & AI is actively installed across Salesforce stores tracked by AppRanks. Its review base of 109 suggests adoption is concentrated in growth-stage and mid-market stores. It is part of the Telephony category on Salesforce.
Where does Aircall CTI for Salesforce: Calling, SMS, WhatsApp, Analytics & AI rank on Salesforce?
Aircall CTI for Salesforce: Calling, SMS, WhatsApp, Analytics & AI currently sits at position #7 in the Telephony category on Salesforce. That places it in the top 6% of 118 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Aircall CTI for Salesforce: Calling, SMS, WhatsApp, Analytics & AI integrate with?
Aircall CTI for Salesforce: Calling, SMS, WhatsApp, Analytics & AI lists 4 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Sales Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does Aircall CTI for Salesforce: Calling, SMS, WhatsApp, Analytics & AI support?
Aircall CTI for Salesforce: Calling, SMS, WhatsApp, Analytics & AI declares support for 4 languages on its Salesforce marketplace listing: en, fr, de, es. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.