Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging for Salesforce AppExchange
By Aircall
Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging is the #10 ranked commerce app on Salesforce, with a 4.9 average rating from 109 reviews, as a paid app, as of Sep 12, 2026.
Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging is a Salesforce AppExchange app by Aircall. With a rating of 4.9★ from 109 reviews, it currently ranks #10 in the Commerce category.
AppRanks data: Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging ranks #10 in Commerce on Salesforce AppExchange, placing it in the top 2% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging is a category-leading Salesforce app with a growing review traction. It is listed in the Commerce category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 109 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (4.9★) signals consistent merchant satisfaction
- +Published by Aircall — established developer track record
Cons
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging
How Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging works
Aircall delivers intelligent voice agents, automated workflows, and real-time coaching — with the security posture and admin controls Salesforce requires.
Every call, voicemail, and SMS logs automatically as a Task or Activity against the right Lead, Contact, Account, Opportunity, or Case — recording link and AI summary in the timeline, so Einstein, reporting, and forecasting see complete data.
Reps click-to-dial from any record, screen-pop surfaces context before connecting, and the embedded softphone keeps reps in Salesforce. AI Virtual Agents deflect routine questions and escalate with full context, so reps focus on conversations that move pipeline.
SOC 2 Type II, GDPR-aligned, 99.95% uptime SLA. Admin controls, SSO, role-based provisioning, clean activity sync.
Too Good To Go: calls doubled per person per day, conversions up 10–15%, productivity up 50% across 17 countries — zero manual data entry.
Book a demo or get free access today.
Key features
- Connect Aircall's AI Agents to Salesforce so it can look up, create, and update records live on the call, running on your org's own permissions and verifying the caller before it touches anything real.
- Aircall's AI Agents identify the caller by phone, email, or name across Contact, Lead, and Account in Salesforce the moment the call connects, so they know exactly who they're talking to before the conversation starts.
- AI Assist Pro turns every call into a synced Salesforce update — automated call summaries, sentiment insights, and coaching prompts, so reps and managers spend less time on admin and more on the conversation.
- Turn on the actions you want, assign them to your voice or messaging AI Agent for Salesforce, and use Conversation guidelines to tell it — in plain English — when to resolve a request itself and when to hand off to your team.
- Automatic activity logging transcribes and summarizes every call with AI, so reps stop writing post-call notes and the Salesforce timeline stays Einstein- and forecast-ready.
- Log all your customer interactions in Salesforce, including calls, SMS, MMS, and AI-generated insights.
- Send and receive SMS from the same numbers you call from, logged against the Salesforce record automatically alongside every call.
- Aircall's AI Voice Agent works as an always-on receptionist for growing Salesforce teams — answering FAQs, capturing caller details, and keeping the conversation going any hour a rep isn't on shift, day or night, 24/7.
- Built on the modern phone system trusted by 24,000+ businesses, backed by SOC 2 Type II certification, GDPR alignment, and a 99.95% uptime SLA.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Activity LogsTrack and record all activities within the system for transparency.
- Automated Workflow ManagementCreate and manage automated workflows to streamline processes.
- Real-Time CoachingDeliver immediate feedback and guidance during live interactions.
- Screen Pop NotificationsDisplay relevant customer information automatically during calls.
- Single Sign-OnAllow users to access multiple applications with one login.
- SMS ManagementManage and automate SMS communications with customers and staff.
- Content SummarizationCreate brief summaries from various types of content quickly.
- WhatsApp IntegrationIntegrate WhatsApp for seamless communication with customers.
Category rankings
As of Sep 12, 2026- Commerce#10of 570Top 2%
- Telephony#10of 122Top 9%
- Customer Service#32of 1,137Top 3%
- Sales#46of 1,766Top 3%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging ranks for 37 keywords across Salesforce AppExchange. Here are the top 3:
Competitors & alternatives
Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging doesn't have curated competitor matchups yet. Other tracked commerce apps on Salesforce:
Frequently asked questions
What is Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging?
Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging is an app for Salesforce. It currently holds a 4.9-star rating from 109 merchant reviews, and it has been listed on the marketplace since 2017. It is listed under the Commerce category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Aircall.
Is Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging free?
Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging does not offer a permanent free plan on Salesforce. Pricing starts at 50, and the listed tiers are Professional Plan - 3 User Minimum, AI Assist, AI Assist Pro. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging?
Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging is actively installed across Salesforce stores tracked by AppRanks. Its review base of 109 suggests adoption is concentrated in growth-stage and mid-market stores. It is part of the Commerce category on Salesforce.
Where does Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging rank on Salesforce?
Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging currently sits at position #10 in the Commerce category on Salesforce. That places it in the top 2% of 570 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging integrate with?
Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging lists 4 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Sales Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging support?
Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging declares support for 4 languages on its Salesforce marketplace listing: en, fr, de, es. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.