Aircall for AgentExchange: AI Voice and Messaging Agents for Salesforce
By Aircall
- Category rank
- #10 in Commerce
- Price from
- $0.19 / custom / month (USD)
- Listing audit
- 71/100
Aircall for AgentExchange: AI Voice and Messaging Agents is a Salesforce AppExchange app by Aircall. With a rating of 4.9★ from 109 reviews, it currently ranks #10 in the Commerce category.
Aircall for AgentExchange: AI Voice and Messaging Agents is the #10 ranked Commerce app on Salesforce, with a 4.9 average rating from 109 reviews, as a paid app, as of Nov 14, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 14, 2026
Aircall for AgentExchange: AI Voice and Messaging Agents ranks #10 of 579 in Commerce on Salesforce. It holds a 4.9★ average from 109 reviews on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +4.9★ average across 109 reviews
- +Listed on Salesforce since 2017
Cons
- −No free plan (paid) — evaluation needs a paid plan or a trial
About Aircall for AgentExchange: AI Voice and Messaging Agents
How Aircall for AgentExchange: AI Voice and Messaging Agents works
Aircall delivers intelligent voice agents, automated workflows, and real-time coaching — with the security posture and admin controls Salesforce requires.
Every call, voicemail, and SMS logs automatically as a Task or Activity against the right Lead, Contact, Account, Opportunity, or Case — recording link and AI summary in the timeline, so Einstein, reporting, and forecasting see complete data.
Reps click-to-dial from any record, screen-pop surfaces context before connecting, and the embedded softphone keeps reps in Salesforce. AI Virtual Agents deflect routine questions and escalate with full context, so reps focus on conversations that move pipeline.
SOC 2 Type II, GDPR-aligned, 99.95% uptime SLA. Admin controls, SSO, role-based provisioning, clean activity sync.
Too Good To Go: calls doubled per person per day, conversions up 10–15%, productivity up 50% across 17 countries — zero manual data entry.
Book a demo or get free access today.
Key features
- Connect Aircall's AI Agents to Salesforce so it can look up, create, and update records live on the call, running on your org's own permissions and verifying the caller before it touches anything real.
- Aircall's AI Agents identify the caller by phone, email, or name across Contact, Lead, and Account in Salesforce the moment the call connects, so they know exactly who they're talking to before the conversation starts.
- AI Assist Pro turns every call into a synced Salesforce update — automated call summaries, sentiment insights, and coaching prompts, so reps and managers spend less time on admin and more on the conversation.
- Turn on the actions you want, assign them to your voice or messaging AI Agent for Salesforce, and use Conversation guidelines to tell it — in plain English — when to resolve a request itself and when to hand off to your team.
- Automatic activity logging transcribes and summarizes every call with AI, so reps stop writing post-call notes and the Salesforce timeline stays Einstein- and forecast-ready.
- Log all your customer interactions in Salesforce, including calls, SMS, MMS, and AI-generated insights.
- Send and receive SMS from the same numbers you call from, logged against the Salesforce record automatically alongside every call.
- Aircall's AI Voice Agent works as an always-on receptionist for growing Salesforce teams — answering FAQs, capturing caller details, and keeping the conversation going any hour a rep isn't on shift, day or night, 24/7.
- Built on the modern phone system trusted by 24,000+ businesses, backed by SOC 2 Type II certification, GDPR alignment, and a 99.95% uptime SLA.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
Other capabilities (8)
role not classified yet
- Activity LogsTrack and record all activities within the system for transparency.
- Automated Workflow ManagementCreate and manage automated workflows to streamline processes.
- Real-Time CoachingDeliver immediate feedback and guidance during live interactions.
- Screen Pop NotificationsDisplay relevant customer information automatically during calls.
- Single Sign-OnAllow users to access multiple applications with one login.
- SMS ManagementManage and automate SMS communications with customers and staff.
- Content SummarizationCreate brief summaries from various types of content quickly.
- WhatsApp IntegrationIntegrate WhatsApp for seamless communication with customers.
Ratings and reviews
Reviews for this app aren't archived by AppRanks yet — read them on Salesforce.
Category rankings
A category rank is the app's position in Salesforce's own category listing. Keyword ranks (search-result positions) are a separate measure.
- Commerce#10of 579Top 2%
- Telephony#10of 123Top 9%
- Customer Service#33of 1,161Top 3%
- Sales#62of 1,811Top 4%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Aircall for AgentExchange: AI Voice and Messaging Agents ranks for 38 keywords across Salesforce AppExchange. Here are the top 3:
Competitors & alternatives
Aircall for AgentExchange: AI Voice and Messaging Agents doesn't have curated competitor matchups yet.Other tracked Commerce apps on Salesforce:
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Frequently asked questions
What is Aircall for AgentExchange: AI Voice and Messaging Agents?
Aircall for AgentExchange: AI Voice and Messaging Agents is a Salesforce app by Aircall, listed in Commerce. It holds a 4.9-star average from 109 reviews on Salesforce. It has been listed since 2017.
Is Aircall for AgentExchange: AI Voice and Messaging Agents free?
No. Aircall for AgentExchange: AI Voice and Messaging Agents has no free plan on Salesforce; paid plans range from $0.19 / custom / month (USD) to $50 / user / month (USD). Listed plans: Professional Plan - 3 User Minimum, AI Assist, AI Assist Pro, AI Voice Agent.
Where does Aircall for AgentExchange: AI Voice and Messaging Agents rank on Salesforce?
Aircall for AgentExchange: AI Voice and Messaging Agents ranks #10 of 579 apps in Commerce on Salesforce.