Five9 Adapter (Open CTI) for Contact Centers is the #3 ranked agent productivity app on Salesforce, with a 4.4 average rating from 160 reviews, as a paid app, as of Jul 14, 2026.
Five9 Adapter (Open CTI) for Contact Centers is a Salesforce AppExchange app by Five9. With a rating of 4.4★ from 160 reviews, it currently ranks #3 in the Agent Productivity category.
AppRanks data: Five9 Adapter (Open CTI) for Contact Centers ranks #3 in Agent Productivity on Salesforce AppExchange, placing it in the top 1% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Five9 Adapter (Open CTI) for Contact Centers is a well-rated Salesforce app with a growing review traction. It is listed in the Agent Productivity category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 160 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Published by Five9 — established developer track record
Cons
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About Five9 Adapter (Open CTI) for Contact Centers
How Five9 Adapter (Open CTI) for Contact Centers works
Seamlessly connects the Five9 Intelligent Cloud Contact Center with Salesforce to unify voice and digital channels, empower agents with real-time customer context, and deliver faster, more personalized, and AI-powered interactions.
UNIFIED EXEXPERIENCE Deliver faster, smarter, and more personalized experiences by connecting the Five9 Intelligent Cloud Contact Center. Agents stay in one workspace with voice and digital channels fully integrated—so they can focus on what matters: the customer.
AI-POWERED INTERACTIONS Engages customers with AI-powered self-service that feels natural and personalized. Virtual Agents use speech recognition, natural language processing, and tone detection to guide conversations. With a no-code builder and access to CRM data, it’s easy to deploy self-service across voice, messaging, and mobile channels.
ACCELERATES SALES OUTREACH Supercharges your outbound strategy with built-in dialers—Predictive, Power, Progressive, and Preview—plus click-to-dial directly from Salesforce. Automatically sync call data and lead lists to help your reps move faster and close more deals.
Key features
- SINGLE AGENT EXPERIENCE Integrates into your Salesforce platform, Five9 provides agents with powerful contact center capabilities for inbound, outbound, and blended calls & campaign.
- ELEVATES SELF-SERVICE INTERACTIONS Reduce friction and boost efficiency by automating routing interactions with Digital and voice AI Agents. Empower customers to self-service while freeing agents to focus on complex, high-value interactions.
- OPTIMIZES PERFORMANCE Leverage the Five9 WEM Connector to align staffing with real-time digital channel demand to ensure faster response times and better customer experiences.
Category rankings
As of Jul 14, 2026- Agent Productivity#3of 306Top 1%
- Telephony#3of 118Top 3%
- Customer Service#17of 1,110Top 2%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Five9 Adapter (Open CTI) for Contact Centers ranks for 76 keywords across Salesforce AppExchange. Here are the top 3:
- 1.agentsRank #1
- Rank #1
- Rank #1
Competitors & alternatives
Five9 Adapter (Open CTI) for Contact Centers doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Salesforce:
Frequently asked questions
What is Five9 Adapter (Open CTI) for Contact Centers?
Five9 Adapter (Open CTI) for Contact Centers is an app for Salesforce. It currently holds a 4.4-star rating from 160 merchant reviews, and it has been listed on the marketplace since 2009. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Five9.
Is Five9 Adapter (Open CTI) for Contact Centers free?
Five9 Adapter (Open CTI) for Contact Centers does not offer a permanent free plan on Salesforce. Pricing starts at 15, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Five9 Adapter (Open CTI) for Contact Centers?
Five9 Adapter (Open CTI) for Contact Centers is actively installed across Salesforce stores tracked by AppRanks. Its review base of 160 suggests adoption is concentrated in growth-stage and mid-market stores. It is part of the Agent Productivity category on Salesforce.
Where does Five9 Adapter (Open CTI) for Contact Centers rank on Salesforce?
Five9 Adapter (Open CTI) for Contact Centers currently sits at position #3 in the Agent Productivity category on Salesforce. That places it in the top 1% of 306 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Five9 Adapter (Open CTI) for Contact Centers integrate with?
Five9 Adapter (Open CTI) for Contact Centers lists 4 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Sales Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.