WorkIt!® Case Timer - Automatic Handle Time Tracking for Lightning \ Classic for Salesforce AppExchange
By CronSights
WorkIt!® Case Timer - Automatic Handle Time Tracking for Lightning \ Classic is the #60 ranked agent productivity app on Salesforce, with a 4.9 average rating from 38 reviews, as a paid app, as of Sep 11, 2026.
WorkIt!® Case Timer - Automatic Handle Time Tracking for Lightning \ Classic is a Salesforce AppExchange app by CronSights. With a rating of 4.9★ from 38 reviews, it currently ranks #60 in the Agent Productivity category.
AppRanks data: WorkIt!® Case Timer - Automatic Handle Time Tracking for Lightning \ Classic ranks #60 in Agent Productivity on Salesforce AppExchange, placing it in the top 20% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
WorkIt!® Case Timer - Automatic Handle Time Tracking for Lightning \ Classic is a category-leading Salesforce app with a limited review volume. It is listed in the Agent Productivity category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 38 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (4.9★) signals consistent merchant satisfaction
- +Published by CronSights — established developer track record
Cons
- −Limited review base (38) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
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See WorkIt!® Case Timer - Automatic Handle Time Tracking for Lightning \ Classic's alternatives ranked by audit score, rating, and review velocity.
About WorkIt!® Case Timer - Automatic Handle Time Tracking for Lightning \ Classic
How WorkIt!® Case Timer - Automatic Handle Time Tracking for Lightning \ Classic works
Long wait times are the classic challenge for customer service. Handle Time Metrics gives your managers the metrics they need to identify bottlenecks by action, product, or case type, so you can deliver keenly targeted improvements for greater customer satisfaction.
Formerly known as WorkIt!, the new CronSights Handle Time Metrics app has complete Service Cloud console support, operates natively in Salesforce, and easily helps you understand where you need to act to improve your service desk’s handle times.
Updated features of version 4.0 include:
- Full Service Cloud console support
- Delayed timer start and override
- Multitasking support with active browser or console tab tracking
- New session-type management page
- New session contexts, related record tracking, and flexible granularity controls
Visit our website to discover why CronSights is the leading performance metrics solution for the Service Cloud.
Key features
- Measure actual handle times spent by each user, on each action, working on every support case.
- Identify the bottlenecks in your process, by tracking the actions, products, or case types that consume the most time, and the areas where you need to improve performance.
- Deliver the metrics needed to make targeted improvements, such as extra training, new handling techniques, and better customer service scripts.
Category rankings
As of Sep 11, 2026- Agent Productivity#60of 308Top 20%
- Customer Service#177of 1,137Top 16%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
WorkIt!® Case Timer - Automatic Handle Time Tracking for Lightning \ Classic doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Salesforce:
Frequently asked questions
What is WorkIt!® Case Timer - Automatic Handle Time Tracking for Lightning \ Classic?
WorkIt!® Case Timer - Automatic Handle Time Tracking for Lightning \ Classic is an app for Salesforce. It currently holds a 4.9-star rating from 38 merchant reviews, and it has been listed on the marketplace since 2010. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by CronSights.
Is WorkIt!® Case Timer - Automatic Handle Time Tracking for Lightning \ Classic free?
WorkIt!® Case Timer - Automatic Handle Time Tracking for Lightning \ Classic does not offer a permanent free plan on Salesforce. Pricing starts at 140, and the listed tiers are CS Handle Time Yearly 140, CS Handle Time for Service Cloud Monthly One user subscription. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses WorkIt!® Case Timer - Automatic Handle Time Tracking for Lightning \ Classic?
WorkIt!® Case Timer - Automatic Handle Time Tracking for Lightning \ Classic is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Salesforce.
Where does WorkIt!® Case Timer - Automatic Handle Time Tracking for Lightning \ Classic rank on Salesforce?
WorkIt!® Case Timer - Automatic Handle Time Tracking for Lightning \ Classic currently sits at position #60 in the Agent Productivity category on Salesforce. That places it in the top 19% of 308 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.