WorkIt!® Case Timer - Automatic Handle Time Tracking for Lightning \ Classic for Salesforce
By CronSights
- Category rank
- #57 in Agent Productivity
- Price from
- $15 / user / month (USD)
- Listing audit
- 66/100
WorkIt!® Case Timer - Automatic Handle Time Tracking for Lightning \ Classic is a Salesforce AppExchange app by CronSights. With a rating of 4.9★ from 38 reviews, it currently ranks #57 in the Agent Productivity category.
WorkIt!® Case Timer - Automatic Handle Time Tracking for Lightning \ Classic is the #57 ranked Agent Productivity app on Salesforce, with a 4.9 average rating from 38 reviews, as a paid app, as of Nov 13, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 13, 2026
WorkIt!® Case Timer - Automatic Handle Time Tracking for Lightning \ Classic ranks #57 of 316 in Agent Productivity on Salesforce. It holds a 4.9★ average from 38 reviews on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +4.9★ average across 38 reviews
- +Listed on Salesforce since 2010
Cons
- −Only 38 reviews — the average can still move with a few new ratings
- −No free plan (paid) — evaluation needs a paid plan or a trial
About WorkIt!® Case Timer - Automatic Handle Time Tracking for Lightning \ Classic
How WorkIt!® Case Timer - Automatic Handle Time Tracking for Lightning \ Classic works
Long wait times are the classic challenge for customer service. Handle Time Metrics gives your managers the metrics they need to identify bottlenecks by action, product, or case type, so you can deliver keenly targeted improvements for greater customer satisfaction.
Formerly known as WorkIt!, the new CronSights Handle Time Metrics app has complete Service Cloud console support, operates natively in Salesforce, and easily helps you understand where you need to act to improve your service desk’s handle times.
Updated features of version 4.0 include:
- Full Service Cloud console support
- Delayed timer start and override
- Multitasking support with active browser or console tab tracking
- New session-type management page
- New session contexts, related record tracking, and flexible granularity controls
Visit our website to discover why CronSights is the leading performance metrics solution for the Service Cloud.
Key features
- Measure actual handle times spent by each user, on each action, working on every support case.
- Identify the bottlenecks in your process, by tracking the actions, products, or case types that consume the most time, and the areas where you need to improve performance.
