Generated from Five9 Intelligent Cloud Contact Center's audit data
Five9 Intelligent Cloud Contact Center scores 61/100 across 6 category checks, which tracks in the middle band, with 3 of 6 categories below the headline. Strengths: title optimization holds at 75/100, so the listing isn't fundamentally broken — the lift is in tightening specific weaknesses. Watch-items: languages (50/100) and technical & support (50/100) drag the average down; lifting languages is the single largest available lever. Per-category breakdown below.
This is an independent listing audit for Five9 Intelligent Cloud Contact Center on Salesforce. It scored 61/100 (grade C) on today's snapshot. Top strength: Title Optimization at 75/100. Biggest gap: Visual Assets at 50/100. We re-audit every 24 hours from the canonical Salesforce listing.
Six weighted areas, pass / warning / fail per check, tiers at 85 / 65. Full methodology · Glossary
Last updated: September 10, 2026
Five9 Intelligent Cloud Contact Center's overall score of 61/100 is a mid-tier result — the listing is functional but multiple categories have headroom, computed as the weighted average of 6 category checks. The spread is uneven across categories — 3 categories score above the headline number and 3 score below. The strongest category is Title Optimization (75/100, +14 vs overall); the weakest is Languages (50/100), only 11 points below the overall — the score is already tightly bunched. Top three by score: Title Optimization (75), Description & Content (71), Categories & Discoverability (63).
Scoring criteria, category weightings, and the full rubric (identical across every Salesforce AppExchange listing AppRanks audits) are documented on the methodology page and the audit-score glossary entry. Disputes or data corrections: [email protected].
Five9 Intelligent Cloud Contact Center scored 61/100 in the AppRanks listing audit — a mid-tier result with room to improve. The score is the weighted average of 6 category checks: Title Optimization 75/100, Description & Content 71/100, Visual Assets 50/100, Categories & Discoverability 63/100, Technical & Support 50/100, Languages 50/100. Each category is scored against a fixed rubric that is identical for every app on the platform, so scores are directly comparable across Salesforce listings.
Five9 Intelligent Cloud Contact Center's strongest audit area is Title Optimization, scored at 75/100. Of the 4 checks AppRanks runs in this category, 2 pass cleanly, with the remainder in warning rather than failing state. This is the dimension a competing listing would need to match before Five9 Intelligent Cloud Contact Center loses its current edge in this category.
The weakest area in Five9 Intelligent Cloud Contact Center's audit is Visual Assets, scored at 50/100. The failing checks are screenshot count, each with a concrete fix described below. Tightening this category is the highest-impact change available to the listing — its weight in the overall score makes it the lever most likely to move the headline number on the next refresh.