Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics for Salesforce
By Talkdesk
- Category rank
- #1 in Agent Productivity
- Price from
- $10 / user / month (USD)
- Listing audit
- 72/100
Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics is a Salesforce AppExchange app by Talkdesk. With a rating of 4.7★ from 699 reviews, it currently ranks #1 in the Agent Productivity category.
Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics is the #1 ranked Agent Productivity app on Salesforce, with a 4.7 average rating from 699 reviews, as a paid app, as of Oct 19, 2026.
AppRanks verdict
Generated from marketplace data as of Oct 19, 2026
Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics is a category-leading Agent Productivity app on Salesforce, ranked #1 of 314 in the category. It holds a 4.7★ average from 699 reviews on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +#1 of 314 in Agent Productivity
- +4.7★ average across 699 reviews
- +Listed on Salesforce since 2016
Cons
- −No free plan (paid) — evaluation needs a paid plan or a trial
About Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics
How Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics works
Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction
Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows
Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more
Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS)
Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync
Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.
Key features
- Endless automation possibilities: With pre-built and custom automations, Talkdesk for Salesforce integrates with Salesforce Lightning Flow, so you can trigger automations based on events in your call center. The possibilities are endless.
