Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics for Salesforce AppExchange
By Talkdesk
Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics is the #1 ranked customer service app on Salesforce, with a 4.7 average rating from 699 reviews, as a paid app, as of Sep 3, 2026.
Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics is a Salesforce AppExchange app by Talkdesk. With a rating of 4.7★ from 699 reviews, it currently ranks #1 in the Customer Service category.
AppRanks data: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics ranks #1 in Agent Productivity on Salesforce AppExchange, placing it in the top 1% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics is a highly rated Salesforce app with a growing review traction. It is listed in the Customer Service category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 699 reviews show steady adoption but the app hasn't crossed the heavy-volume bar yet. Review accumulation at this stage tends to come from segment-specific use cases rather than universal adoption, so fit-to-stack matters more than category-leader brand recognition. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (4.7★) signals consistent merchant satisfaction
- +Published by Talkdesk — established developer track record
Cons
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
How Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics works
Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction
Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows
Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more
Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS)
Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync
Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.
Key features
- Endless automation possibilities: With pre-built and custom automations, Talkdesk for Salesforce integrates with Salesforce Lightning Flow, so you can trigger automations based on events in your call center. The possibilities are endless.
- Powerful Omnichannel solution: With Talkdesk, you can provide both phone and SMS support directly within Salesforce. Easily manage work items across multiple channels by leveraging an extensive integration with Salesforce Omni-Channel.
- Comprehensive real-time & historical reporting: Real-time dashboards, historical reporting, and detailed breakdowns of call center metrics give you information at-a-glance, directly embedded in Salesforce.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Contact Center CapabilitiesEnhance customer service with tools designed for efficient contact center operations.
- RoutingEfficiently route tasks or information to the appropriate parties.
- Screen Pop NotificationsDisplay relevant customer information automatically during calls.
- Two-Way Data SyncEnable two-way synchronization for real-time data updates.
Category rankings
As of Sep 3, 2026- Agent Productivity#1of 308Top 1%
- Customer Service#1of 1,112Top 1%
- Telephony#1of 122Top 1%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics ranks for 65 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #1
- Rank #1
- Rank #1
Competitors & alternatives
Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics doesn't have curated competitor matchups yet. Other tracked customer service apps on Salesforce:
Frequently asked questions
What is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?
Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics is an app for Salesforce. It currently holds a 4.7-star rating from 699 merchant reviews, and it has been listed on the marketplace since 2016. It is listed under the Customer Service category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Talkdesk.
Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics free?
Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics does not offer a permanent free plan on Salesforce. Pricing starts at 10, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?
Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics is actively installed across Salesforce stores tracked by AppRanks. Its review base of 699 suggests adoption is concentrated in growth-stage and mid-market stores. It is part of the Customer Service category on Salesforce.
Where does Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics rank on Salesforce?
Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics currently sits at position #1 in the Agent Productivity category on Salesforce. That places it in the top 0% of 308 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics integrate with?
Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics lists 4 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Sales Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics support?
Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics declares support for 5 languages on its Salesforce marketplace listing: en, fr, de, pt, es. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.