InGenius | Computer Telephony Integration (CTI) for Service and Sales for Salesforce AppExchange
InGenius | Computer Telephony Integration (CTI) for Service and Sales is the #11 ranked telephony app on Salesforce, with a 4.9 average rating from 76 reviews, as a paid app, as of Sep 9, 2026.
InGenius | Computer Telephony Integration (CTI) for Service and Sales is a Salesforce AppExchange app by Upland Software. With a rating of 4.9★ from 76 reviews, it currently ranks #11 in the Telephony category.
AppRanks data: InGenius | Computer Telephony Integration (CTI) for Service and Sales ranks #11 in Telephony on Salesforce AppExchange, placing it in the top 10% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
InGenius | Computer Telephony Integration (CTI) for Service and Sales is a category-leading Salesforce app with a limited review volume. It is listed in the Telephony category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 76 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (4.9★) signals consistent merchant satisfaction
- +Published by Upland Software — established developer track record
Cons
- −Limited review base (76) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
Looking to switch from InGenius | Computer Telephony Integration (CTI) for Service and Sales?
See InGenius | Computer Telephony Integration (CTI) for Service and Sales's alternatives ranked by audit score, rating, and review velocity.
About InGenius | Computer Telephony Integration (CTI) for Service and Sales
How InGenius | Computer Telephony Integration (CTI) for Service and Sales works
Computer Telephony Integration (CTI): Upland InGenius integrates Avaya, Cisco, Genesys, and Asterisk phone systems into Salesforce with Open CTI to deliver productivity to inbound and outbound call centers.
Key Features: Click-to-Dial Screen Pop Automated Call Logging Salesforce Screen Transfer Business Process Integration Sales Engagement Omni-Channel
InGenius also offers a BYOT solution for Salesforce Voice.
Key Features: Salesforce Voice Agent Experience Command Center for Service integration Salesforce Voice Analytics integration Simplified administration launched from Salesforce Map IVR data to Salesforce fields
Not sure which you need? For more info see our InGenius for Salesforce Voice listing. Contact us today to find the right solution.
A Salesforce partner since 2012, InGenius is a trusted partner to contact centers everywhere wishing to amplify the value of their contact center technology investments.
Key features
- BENEFITS Improve Customer Satisfaction • CTI puts caller information at the agent's fingertips. • Provides a warm start and eliminates redundant questions to callers with call pop and screen transfer. • Streamlines customer authentication.
- Increase Productivity • Tracks customer interactions in a single view. • CTI saves an average of 1 minute/call, increasing call capacity. • Squashes pain points for agents like repetitive data entry, clunky transfers and difficult workflows.
- Gain a 360° View of Customer Interactions • Gives visibility into all customer touchpoints with consistent call logging and enhanced CTI call reports. • Tracks agent efforts in detail for compensation and benchmarking.
- Open CTI End of Life: Plan Your Path Forward Open CTI is retiring soon. InGenius helps you transition to Salesforce Voice without disrupting your contact center or replacing your telephony. For more info see our InGenius for Salesforce Voice listing.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Business Process IntegrationStreamline workflows by integrating various business processes effectively.
- Call LoggingRecord and track call details for better communication management.
- Click-to-CallInitiate calls directly from your platform with a single click.
- Omnichannel SupportAccess support seamlessly across multiple channels and platforms.
- Sales EngagementFacilitate sales engagement and enablement for better customer interactions.
- Screen Pop NotificationsDisplay relevant customer information automatically during calls.
Category rankings
As of Sep 10, 2026- Telephony#11of 122Top 10%
- Customer Service#60of 1,137Top 6%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
InGenius | Computer Telephony Integration (CTI) for Service and Sales ranks for 10 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #4
- Rank #8
- Rank #7
Competitors & alternatives
InGenius | Computer Telephony Integration (CTI) for Service and Sales doesn't have curated competitor matchups yet. Other tracked telephony apps on Salesforce:
Frequently asked questions
What is InGenius | Computer Telephony Integration (CTI) for Service and Sales?
InGenius | Computer Telephony Integration (CTI) for Service and Sales is an app for Salesforce. It currently holds a 4.9-star rating from 76 merchant reviews, and it has been listed on the marketplace since 2013. It is listed under the Telephony category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Upland Software.
Is InGenius | Computer Telephony Integration (CTI) for Service and Sales free?
InGenius | Computer Telephony Integration (CTI) for Service and Sales does not offer a permanent free plan on Salesforce. Pricing starts at 32, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses InGenius | Computer Telephony Integration (CTI) for Service and Sales?
InGenius | Computer Telephony Integration (CTI) for Service and Sales is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Telephony category on Salesforce.
Where does InGenius | Computer Telephony Integration (CTI) for Service and Sales rank on Salesforce?
InGenius | Computer Telephony Integration (CTI) for Service and Sales currently sits at position #11 in the Telephony category on Salesforce. That places it in the top 9% of 122 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does InGenius | Computer Telephony Integration (CTI) for Service and Sales integrate with?
InGenius | Computer Telephony Integration (CTI) for Service and Sales lists 5 integrations on its Salesforce marketplace page. The most prominent are Financial Services Cloud, Health Cloud, Manufacturing Cloud, Sales Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.