InGenius | Computer Telephony Integration (CTI) for Service and Sales
- Category rank
- #12 in Telephony
- Price from
- $32 / user / month (USD)
- Listing audit
- 67/100
InGenius | Computer Telephony Integration (CTI) for Service and Sales is a Salesforce AppExchange app by Upland Software. With a rating of 4.9★ from 76 reviews, it currently ranks #12 in the Telephony category.
InGenius | Computer Telephony Integration (CTI) for Service and Sales is the #12 ranked Telephony app on Salesforce, with a 4.9 average rating from 76 reviews, as a paid app, as of Nov 6, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 6, 2026
InGenius | Computer Telephony Integration (CTI) for Service and Sales ranks #12 of 123 in Telephony on Salesforce. It holds a 4.9★ average from 76 reviews on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +4.9★ average across 76 reviews
- +Listed on Salesforce since 2013
Cons
- −Only 76 reviews — the average can still move with a few new ratings
- −No free plan (paid) — evaluation needs a paid plan or a trial
About InGenius | Computer Telephony Integration (CTI) for Service and Sales
How InGenius | Computer Telephony Integration (CTI) for Service and Sales works
Computer Telephony Integration (CTI): Upland InGenius integrates Avaya, Cisco, Genesys, and Asterisk phone systems into Salesforce with Open CTI to deliver productivity to inbound and outbound call centers.
Key Features: Click-to-Dial Screen Pop Automated Call Logging Salesforce Screen Transfer Business Process Integration Sales Engagement Omni-Channel
InGenius also offers a BYOT solution for Salesforce Voice.
Key Features: Salesforce Voice Agent Experience Command Center for Service integration Salesforce Voice Analytics integration Simplified administration launched from Salesforce Map IVR data to Salesforce fields
Not sure which you need? For more info see our InGenius for Salesforce Voice listing. Contact us today to find the right solution.
A Salesforce partner since 2012, InGenius is a trusted partner to contact centers everywhere wishing to amplify the value of their contact center technology investments.
Key features
- BENEFITS Improve Customer Satisfaction • CTI puts caller information at the agent's fingertips. • Provides a warm start and eliminates redundant questions to callers with call pop and screen transfer. • Streamlines customer authentication.
- Increase Productivity • Tracks customer interactions in a single view. • CTI saves an average of 1 minute/call, increasing call capacity. • Squashes pain points for agents like repetitive data entry, clunky transfers and difficult workflows.
