NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center for Salesforce AppExchange
By NICE CXone
NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center is the #5 ranked telephony app on Salesforce, with a 4.6 average rating from 102 reviews, as a paid app, as of July 8, 2026.
NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center is a Salesforce AppExchange app by NICE CXone. With a rating of 4.6★ from 102 reviews, it currently ranks #5 in the Telephony category.
AppRanks data: NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center ranks #5 in Telephony on Salesforce AppExchange, placing it in the top 5% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center is a highly rated Salesforce app with a growing review traction. It is listed in the Telephony category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 102 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (4.6★) signals consistent merchant satisfaction
- +Published by NICE CXone — established developer track record
Cons
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center
How NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center works
Personalize Interactions with Omnichannel Context: Customers want agents to know who they are and what they want without long explanations. NICE CXone Salesforce Agent gives your agents a 360-degree view of the customer, including insights into interactions across all channels.
Increase Agent Efficiency: When agents have too many screens & applications to juggle, customer service suffers. Our integration streamlines omnichannel contact handling while improving agent efficiency. Use customer data—caller ID, IVR input, customer number, etc.—or CXone skills-based routing to connect customers to the ideal agent or queue. Integrated WEM capabilities empower agents to manage their schedules and performance directly in Salesforce.
Deploy & Maintain with Ease: Integrations can be difficult and costly to develop, deploy & maintain. CXone Salesforce Agent lets you deploy an integrated contact center solution in minutes and download updates as needed.
With the industry’s most unified, multichannel cloud platform, NICE inContact is affordable, easy to manage, fast and flexible to implement. We provide solutions for: ACD, IVR, Dialer, CTI, WEM (QM/WFM), & Analytics.
Key features
- Improved CX: Save at least 2 minutes per call by synchronizing contact center and CRM information. Leverage customer data to optimize interaction routing. Improve CSAT scores by personalizing the omnichannel customer experience. Easy channel elevation.
- Handle 10% more calls: Integrate contact center controls within Salesforce. Automatically create and map contact information to objects, e.g., cases, contacts, accounts and tasks. Skills-based routing directs digital channels to the best-suited agent.
- Reduced training costs: No custom development required for this pre-built integration. Eliminate toggling between multiple applications & simplify the agent experience. Integrated WEM capabilities let agents manage schedules & performance in Salesforce.
Category rankings
As of Jul 8, 2026- Telephony#5of 118Top 5%
- Customer Service#24of 1,105Top 3%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center ranks for 27 keywords across Salesforce AppExchange. Here are the top 3:
Competitors & alternatives
NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Centerdoesn't have curated competitor matchups yet. Other tracked telephony apps on Salesforce:
Frequently asked questions
What is NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center?
NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center is an app for Salesforce. It currently holds a 4.6-star rating from 102 merchant reviews, and it has been listed on the marketplace since 2014. It is listed under the Telephony category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by NICE CXone.
Is NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center free?
NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center does not offer a permanent free plan on Salesforce. Pricing starts at 20, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center?
NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center is actively installed across Salesforce stores tracked by AppRanks. Its review base of 102 suggests adoption is concentrated in growth-stage and mid-market stores. It is part of the Telephony category on Salesforce.
Where does NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center rank on Salesforce?
NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center currently sits at position #5 in the Telephony category on Salesforce. That places it in the top 4% of 118 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center integrate with?
NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center lists 5 integrations on its Salesforce marketplace page. The most prominent are Health Cloud, Government Cloud, Sales Cloud, Service Cloud, Marketing Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center support?
NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center declares support for 10 languages on its Salesforce marketplace listing: en, fr, de, it, ja, ko, with 4 additional locales documented on the marketplace listing. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.