- Category rank
- #7 in Telephony
- Price from
- $20 / user / month (USD)
- Listing audit
- 71/100
NiCE Salesforce Agent - OpenCTI is a Salesforce AppExchange app by NICE CXone. With a rating of 4.6★ from 102 reviews, it currently ranks #7 in the Telephony category.
NiCE Salesforce Agent - OpenCTI is the #7 ranked Telephony app on Salesforce, with a 4.6 average rating from 102 reviews, as a paid app, as of Nov 7, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 7, 2026
NiCE Salesforce Agent - OpenCTI ranks #7 of 123 in Telephony on Salesforce. It holds a 4.6★ average from 102 reviews on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +4.6★ average across 102 reviews
- +Listed on Salesforce since 2014
Cons
- −No free plan (paid) — evaluation needs a paid plan or a trial
About NiCE Salesforce Agent - OpenCTI
How NiCE Salesforce Agent - OpenCTI works
Personalize Interactions with Omnichannel Context: Customers want agents to know who they are and what they want without long explanations. NICE CXone Salesforce Agent gives your agents a 360-degree view of the customer, including insights into interactions across all channels.
Increase Agent Efficiency: When agents have too many screens & applications to juggle, customer service suffers. Our integration streamlines omnichannel contact handling while improving agent efficiency. Use customer data—caller ID, IVR input, customer number, etc.—or CXone skills-based routing to connect customers to the ideal agent or queue. Integrated WEM capabilities empower agents to manage their schedules and performance directly in Salesforce.
Deploy & Maintain with Ease: Integrations can be difficult and costly to develop, deploy & maintain. CXone Salesforce Agent lets you deploy an integrated contact center solution in minutes and download updates as needed.
With the industry’s most unified, multichannel cloud platform, NICE inContact is affordable, easy to manage, fast and flexible to implement. We provide solutions for: ACD, IVR, Dialer, CTI, WEM (QM/WFM), & Analytics.
Key features
- Improved CX: Save at least 2 minutes per call by synchronizing contact center and CRM information. Leverage customer data to optimize interaction routing. Improve CSAT scores by personalizing the omnichannel customer experience. Easy channel elevation.
- Handle 10% more calls: Integrate contact center controls within Salesforce. Automatically create and map contact information to objects, e.g., cases, contacts, accounts and tasks. Skills-based routing directs digital channels to the best-suited agent.
