Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics for Salesforce
By Natterbox
- Category rank
- #6 in Telephony
- Price from
- $82 / user / month (USD)
- Listing audit
- 74/100
Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics is a Salesforce AppExchange app by Natterbox. With a rating of 4.8★ from 211 reviews, it currently ranks #6 in the Telephony category.
Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics is the #6 ranked Telephony app on Salesforce, with a 4.8 average rating from 211 reviews, as a paid app, as of Nov 9, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 9, 2026
Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics ranks #6 of 123 in Telephony on Salesforce. It holds a 4.8★ average from 211 reviews on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +4.8★ average across 211 reviews
- +Listed on Salesforce since 2017
Cons
- −No free plan (paid) — evaluation needs a paid plan or a trial
About Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics
How Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics works
AI-POWERED, SALESFORCE-NATIVE CONTACT CENTER Unite voice, SMS, and WhatsApp with Conversational + Agentic AI. Deliver fast, consistent answers while your teams work entirely in Salesforce.
CONVERSATIONAL AI FOR VOICE & DIGITAL Deploy AI Assistants for routine inquiries and AI Agents to complete Salesforce tasks like updates, follow-ups, and booking changes.
AUTOMATE DIGITAL CHANNELS AT SCALE Send reminders and notifications automatically, and manage SMS + WhatsApp in one Unified Inbox with full visibility.
EASY ADMIN & FAST DEPLOYMENT 100% Salesforce-native—no connectors or middleware. Configure with clicks, not code, and launch in days. Admins manage routing, reporting, and AI automation from one pane of glass. - Native dashboards and reports in Salesforce for full visibility. - Click-to-configure call flows, digital routing, and AI prompts.
FLEXIBLE TELEPHONY & RELIABILITY Use existing telephony, connect Microsoft Teams, or run on Natterbox cloud calling with enterprise-grade reliability.
SECURITY & SCALE Enterprise-grade security, role-based controls, and compliant recording. Designed to scale globally while delivering always-on service.
Key features
- AGENTIC AI FOR SALESFORCE CONTACT CENTER Automate conversations across voice, SMS, and WhatsApp with AI Assistants. Use AI Agents to complete Salesforce tasks, progress cases, and free teams for high-value work.
