Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice for Salesforce AppExchange
By Natterbox
Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice is the #3 ranked telephony app on Salesforce, with a 4.8 average rating from 211 reviews, as a paid app, as of Sep 11, 2026.
Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice is a Salesforce AppExchange app by Natterbox. With a rating of 4.8★ from 211 reviews, it currently ranks #3 in the Telephony category.
AppRanks data: Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice ranks #3 in Telephony on Salesforce AppExchange, placing it in the top 3% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice is a category-leading Salesforce app with a growing review traction. It is listed in the Telephony category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 211 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (4.8★) signals consistent merchant satisfaction
- +Published by Natterbox — established developer track record
Cons
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice
How Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice works
AI-POWERED, SALESFORCE-NATIVE CONTACT CENTER Unite voice, SMS, and WhatsApp with Conversational + Agentic AI. Deliver fast, consistent answers while your teams work entirely in Salesforce.
CONVERSATIONAL AI FOR VOICE & DIGITAL Deploy AI Assistants for routine inquiries and AI Agents to complete Salesforce tasks like updates, follow-ups, and booking changes.
AUTOMATE DIGITAL CHANNELS AT SCALE Send reminders and notifications automatically, and manage SMS + WhatsApp in one Unified Inbox with full visibility.
EASY ADMIN & FAST DEPLOYMENT 100% Salesforce-native—no connectors or middleware. Configure with clicks, not code, and launch in days. Admins manage routing, reporting, and AI automation from one pane of glass. - Native dashboards and reports in Salesforce for full visibility. - Click-to-configure call flows, digital routing, and AI prompts.
FLEXIBLE TELEPHONY & RELIABILITY Use existing telephony, connect Microsoft Teams, or run on Natterbox cloud calling with enterprise-grade reliability.
SECURITY & SCALE Enterprise-grade security, role-based controls, and compliant recording. Designed to scale globally while delivering always-on service.
Key features
- AGENTIC AI FOR SALESFORCE CONTACT CENTER Automate conversations across voice, SMS, and WhatsApp with AI Assistants. Use AI Agents to complete Salesforce tasks, progress cases, and free teams for high-value work.
- OMNI-CHANNEL MESSAGING (SMS + WHATSAPP) Engage customers on their preferred channels. Manage SMS and WhatsApp natively in Salesforce with full history, seamless handoffs, and Automated Messages to keep customers updated.
- NATIVE TELEPHONY PARTNER FOR SALESFORCE VOICE Make voice a digital channel by connecting to Service Cloud Voice. Keep your provider, integrate with Microsoft Teams, or use Natterbox cloud PBX for full flexibility and control.
- CLICKS NOT CODE CX IVR BUILDER Use CRM data with a drag-and-drop IVR builder to design seamless inbound CX in Salesforce. Handle call volume, improve first call resolution, and raise CSAT—all with clicks, not code.
- SPEECH ANALYTICS & COACHING Transcribe and analyze calls with AI-powered sentiment and speech analytics. Identify trends, surface agent recommendations, and improve coaching efficiency to boost FCR and CSAT.
- 100% SALESFORCE-NATIVE & EASY ADMIN Built entirely on Salesforce with clicks-not-code setup. No connectors or middleware required—admins manage routing, reporting, and AI automation directly in Salesforce.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Automated CommunicationSend automated messages and responses to engage customers effectively.
- Shared Inbox SolutionCollaborate with your team using a shared inbox for better communication.
- SMS ManagementManage and automate SMS communications with customers and staff.
- Voice IntegrationIntegrate voice capabilities into your applications for enhanced communication.
- WhatsApp IntegrationIntegrate WhatsApp for seamless communication with customers.
Category rankings
As of Sep 11, 2026- Telephony#3of 122Top 3%
- Customer Service#22of 1,137Top 2%
- Sales#24of 1,766Top 2%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice ranks for 74 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #1
- Rank #2
- 3.ai agentRank #3
Competitors & alternatives
Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice doesn't have curated competitor matchups yet. Other tracked telephony apps on Salesforce:
Frequently asked questions
What is Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice?
Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice is an app for Salesforce. It currently holds a 4.8-star rating from 211 merchant reviews, and it has been listed on the marketplace since 2017. It is listed under the Telephony category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Natterbox.
Is Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice free?
Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice does not offer a permanent free plan on Salesforce. Pricing starts at 82, and the listed tiers are Pro, Premium. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice?
Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice is actively installed across Salesforce stores tracked by AppRanks. Its review base of 211 suggests adoption is concentrated in growth-stage and mid-market stores. It is part of the Telephony category on Salesforce.
Where does Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice rank on Salesforce?
Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice currently sits at position #3 in the Telephony category on Salesforce. That places it in the top 2% of 122 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice integrate with?
Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice lists 5 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Sales Cloud, Service Cloud, Einstein 1. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice support?
Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice declares support for 13 languages on its Salesforce marketplace listing: nl, en, fi, fr, de, da, with 7 additional locales documented on the marketplace listing. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.