CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics for Salesforce
By CloudCall
- Category rank
- #9 in Telephony
- Price from
- $15 / user / month (USD)
- Listing audit
- 67/100
CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics is a Salesforce AppExchange app by CloudCall. With a rating of 4.8★ from 217 reviews, it currently ranks #9 in the Telephony category.
CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics is the #9 ranked Telephony app on Salesforce, with a 4.8 average rating from 217 reviews, as a paid app, as of Nov 6, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 6, 2026
CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics ranks #9 of 123 in Telephony on Salesforce. It holds a 4.8★ average from 217 reviews on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +4.8★ average across 217 reviews
- +Listed on Salesforce since 2013
Cons
- −No free plan (paid) — evaluation needs a paid plan or a trial
About CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics
How CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics works
Seamless Salesforce Integration Ditch manual entry. CloudCall o1 connects your phone system to Salesforce, logging calls, syncing notes, and capturing key data — so your team can focus on relationships, not admin.
Unmatched Call Quality Built on a hyperscale cloud network for enterprise-grade uptime and performance. Experience consistently clear calls with zero disruption — no matter your size or scale.
Work Anywhere CloudCall’s mobile app keeps CRM records accurate and complete on the go — reducing admin work and boosting visibility.
Key Features:
>> AI Call Summaries: Accurate, actionable recaps in CloudCall Workspace. CRM sync coming soon. >> Power Dialer + VM Drop: High-efficiency outbound calling with pre-recorded voicemails. >> Screen Pop: Auto-launches the right record at the moment of the call. >> Call Logging: Auto-capture call and SMS activity and notes inside Salesforce. >> Mobile App: Log calls and stay CRM-compliant anywhere. >> Secure Data Sync: Encrypted, real-time updates across all devices.
Request a Demo here to see it in action! https://cloudcall.com/book-a-demo/
Key features
- Seamless Communication & CRM Integration Say goodbye to manual data entry! CloudCall o1 pairs your phone system with your CRM, capturing all communication data automatically to eliminate errors and save time.
- Unmatched Call Quality Trust in a phone system that delivers superior call quality. Avoid disruptions and empower your team to achieve their goals with a reliable, high-performing solution.
- Work Anywhere with the Mobile App Keep your CRM records complete and accurate, even on the go. CloudCall’s mobile app ensures all communications are captured, reducing admin work and increasing visibility.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
Other capabilities (8)
role not classified yet
- Advanced Analytics DashboardAccess a comprehensive analytics dashboard with advanced features and insights.
- Call LoggingRecord and track call details for better communication management.
- Dialer SolutionUtilize dialers for efficient outbound calling and lead management.
- Inventory and Order SyncSync inventory and order data across multiple platforms.
- Mobile App CreationCreate a mobile app version of your store to reach more customers.
- Screen Pop NotificationsDisplay relevant customer information automatically during calls.
- SMS IntegrationEnable SMS messaging capabilities within your applications for direct communication.
- Voicemail DropLeave pre-recorded voicemails for efficient communication.
Ratings and reviews
Reviews for this app aren't archived by AppRanks yet — read them on Salesforce.
Category rankings
A category rank is the app's position in Salesforce's own category listing. Keyword ranks (search-result positions) are a separate measure.
- Telephony#9of 123Top 8%
- Customer Service#35of 1,158Top 4%
- Sales#53of 1,808Top 3%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics ranks for 12 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #12
- Rank #1
- 3.seamlessRank #1
Competitors & alternatives
CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics doesn't have curated competitor matchups yet.Other tracked Telephony apps on Salesforce:
Looking to switch from CloudCall for Salesforce CTI?
See CloudCall for Salesforce CTI's alternatives ranked by audit score, rating, and review velocity.
Frequently asked questions
What is CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics?
CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics is a Salesforce app by CloudCall, listed in Telephony. It holds a 4.8-star average from 217 reviews on Salesforce. It has been listed since 2013.
Is CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics free?
No. CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics has no free plan on Salesforce; paid plans range from $15 / user / month (USD) to $35 / user / month (USD). Listed plans: o1 Starter Plan from, o1 Pro Plan from, o1 Advanced Plan from.
Where does CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics rank on Salesforce?
CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics ranks #9 of 123 apps in Telephony on Salesforce.