CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics for Salesforce AppExchange
By CloudCall
CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics is the #8 ranked telephony app on Salesforce, with a 4.8 average rating from 217 reviews, as a paid app, as of July 8, 2026.
CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics is a Salesforce AppExchange app by CloudCall. With a rating of 4.8★ from 217 reviews, it currently ranks #8 in the Telephony category.
AppRanks data: CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics ranks #8 in Telephony on Salesforce AppExchange, placing it in the top 7% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics is a highly rated Salesforce app with a growing review traction. It is listed in the Telephony category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 217 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (4.8★) signals consistent merchant satisfaction
- +Published by CloudCall — established developer track record
Cons
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics
How CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics works
Seamless Salesforce Integration Ditch manual entry. CloudCall o1 connects your phone system to Salesforce, logging calls, syncing notes, and capturing key data — so your team can focus on relationships, not admin.
Unmatched Call Quality Built on a hyperscale cloud network for enterprise-grade uptime and performance. Experience consistently clear calls with zero disruption — no matter your size or scale.
Work Anywhere CloudCall’s mobile app keeps CRM records accurate and complete on the go — reducing admin work and boosting visibility.
Key Features:
>> AI Call Summaries: Accurate, actionable recaps in CloudCall Workspace. CRM sync coming soon. >> Power Dialer + VM Drop: High-efficiency outbound calling with pre-recorded voicemails. >> Screen Pop: Auto-launches the right record at the moment of the call. >> Call Logging: Auto-capture call and SMS activity and notes inside Salesforce. >> Mobile App: Log calls and stay CRM-compliant anywhere. >> Secure Data Sync: Encrypted, real-time updates across all devices.
Request a Demo here to see it in action! https://cloudcall.com/book-a-demo/
Key features
- Seamless Communication & CRM Integration Say goodbye to manual data entry! CloudCall o1 pairs your phone system with your CRM, capturing all communication data automatically to eliminate errors and save time.
- Unmatched Call Quality Trust in a phone system that delivers superior call quality. Avoid disruptions and empower your team to achieve their goals with a reliable, high-performing solution.
- Work Anywhere with the Mobile App Keep your CRM records complete and accurate, even on the go. CloudCall’s mobile app ensures all communications are captured, reducing admin work and increasing visibility.
Category rankings
As of Jul 8, 2026- Telephony#8of 118Top 7%
- Customer Service#29of 1,105Top 3%
- Sales#56of 1,704Top 4%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics ranks for 12 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #11
- 2.seamlessRank #1
- Rank #1
Competitors & alternatives
CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analyticsdoesn't have curated competitor matchups yet. Other tracked telephony apps on Salesforce:
Frequently asked questions
What is CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics?
CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics is an app for Salesforce. It currently holds a 4.8-star rating from 217 merchant reviews, and it has been listed on the marketplace since 2013. It is listed under the Telephony category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by CloudCall.
Is CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics free?
CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics does not offer a permanent free plan on Salesforce. Pricing starts at 15, and the listed tiers are o1 Starter Plan from, o1 Pro Plan from, o1 Advanced Plan from. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics?
CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics is actively installed across Salesforce stores tracked by AppRanks. Its review base of 217 suggests adoption is concentrated in growth-stage and mid-market stores. It is part of the Telephony category on Salesforce.
Where does CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics rank on Salesforce?
CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics currently sits at position #8 in the Telephony category on Salesforce. That places it in the top 7% of 118 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics integrate with?
CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics lists 2 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Sales Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.