What is NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center's Salesforce App Store audit score?

NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center scored 70/100 in the AppRanks listing audit — a healthy overall result. The score is the weighted average of 6 category checks: Title Optimization 100/100, Description & Content 71/100, Visual Assets 50/100, Categories & Discoverability 63/100, Technical & Support 50/100, Languages 100/100. Each category is scored against a fixed rubric that is identical for every app on the platform, so scores are directly comparable across Salesforce listings.

AppRanks

NICE CXone Agent for Listing Audit — 70/100

Quick verdict

Generated from NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center's audit data

NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center scores 70/100 across 6 category checks, which puts it in the healthy band — focused gaps rather than systemic problems. Strengths: title optimization at 100/100 and languages at 100/100 carry the headline — both above the 70/100 overall. Watch-items: technical & support (50/100) and visual assets (50/100) drag the average down; lifting technical & support is the single largest available lever. Per-category breakdown below.

NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center

Q: What can NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center improve?

The weakest area in NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center's audit is Visual Assets, scored at 50/100. The failing checks are screenshot count, each with a concrete fix described below. Tightening this category is the highest-impact change available to the listing — its weight in the overall score makes it the lever most likely to move the headline number on the next refresh.

Independent listing audit — Salesforce

70/100·grade B·★ 4.56 (102)·audited today·0 changes in 30d

View app

70/100

Grade B

Needs work

Overall

70/100

weighted across 6 areas

Grade

mid tier

Last audit

today

refreshed 1h ago

Changes

0 30d

view history →

This is an independent listing audit for NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center on Salesforce. It scored 70/100 (grade B) on today's snapshot. Top strength: Languages at 100/100. Biggest gap: Visual Assets at 50/100. We re-audit every 24 hours from the canonical Salesforce listing.

Section breakdown

Detailed checks & fixes

Title Length75/80 chars
Title Keywords10 keywords found
Brand Name PositionTitle starts with a brand name
Separator UsageUses separator to structure title

Introduction204/500 chars
Intro Keywords17 unique keywords
Description1175/2000 chars — under 60% of limit
Description Keywords83 unique keywords
Feature List3/5 features — add more
Feature Clarity3 feature(s) exceed 80 chars
Demo StoreNo demo store URL

High impact

Description

Your description uses 1175 of 2000 characters. Expand it with features, benefits, and use cases.

App IconApp icon is set
Screenshot CountNo screenshots
Hero VideoNo video content found

High impact

Screenshot Count

Add at least 5 high-quality screenshots showing your app's key features and UI.

Category CountOnly 1 category
Category NamesAll categories have names
Feature TagsNo feature tags
Integrations5 integrations listed

Medium impact

Category Count

Add your app to at least 2 categories to appear in more browse results.

Demo StoreNo demo store
Privacy PolicyNo privacy policy
FAQNo FAQ
DocumentationNo documentation link
TutorialNo tutorial or guide
Pricing Plans1 plan(s) with details

Medium impact

Demo Store

Set up a demo store so merchants can preview your app before installing.

Language Count10 languages supported
EnglishEnglish supported
SpanishSpanish supported
FrenchFrench supported
GermanGerman supported
PortuguesePortuguese supported

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Methodology

Six weighted areas, pass / warning / fail per check, tiers at 85 / 65. Full methodology · Glossary

Explore further

HistoryNICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center changes0 updates in 30d BenchmarkVisual Assets rankingWhere NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center sits AppsNICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center overviewReviews · keywords BestTop Salesforce appsBeyond NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center MethodologyHow we score6-area weighted rubric GlossaryAudit termsScore, tier, sections

Last updated: September 11, 2026

Quick verdict

NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center

How NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center's 70/100 breaks down

Frequently asked questions

What is NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center's Salesforce App Store audit score?

What is NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center doing well?

What can NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center improve?

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