Is Vonage Premier for Salesforce Voice Contact Center and CTI or NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center cheaper?

Both Vonage Premier for Salesforce Voice Contact Center and CTI and NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center offer paid plans only. Vonage Premier for Salesforce Voice Contact Center and CTI starts at paid; NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Vonage Premier for Salesforce Voice Contact Center and CTI or NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center?

Vonage Premier for Salesforce Voice Contact Center and CTI has the higher average rating (4.9★ from 1,042 reviews) compared to NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center (4.6★ from 102 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Vonage Premier for Salesforce Voice Contact Center and CTI has more onboarding documentation maturity (1,042 reviews vs 102), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Vonage Premier for Salesforce Voice Contact Center and CTI typically suits early-stage and growth-mode stores based on its review-base composition (1,042 reviews). NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center aligns more with early-stage and growth-mode stores (102 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Vonage Premier for Salesforce Voice Contact Center and CTI and NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center?

Migration support varies by app and category. Vonage Premier for Salesforce Voice Contact Center and CTI and NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Vonage Premier for vs NiCE Salesforce Agent — Salesforce

Vonage Premier for Salesforce Voice Contact Center and CTI vs NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center

Side-by-side comparison · 24 data points

Vonage Premier for Salesforce Voice Contact Center and CTI

4.9·1kreviews

Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Vonage Premier for Salesforce Voice Contact Center and CTI	NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center
Tagline	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars	“Salesforce Agent provides a call center solution in the cloud unifying the agent experience within Sales/Service Cloud. Increase agent efficiency, while improving customer experience with the CTI leader. ”204 chars
Description	1144 / 2000 chars57% used	1175 / 2000 chars59% used
Screenshots	—	—
Languages	en	enfrdeitja+5 more
Platforms	Shopify	Shopify
Developer	Vonage	NICE CXone

At a glance

9 metrics · auto-computed

Feature comparison between Vonage Premier for Salesforce Voice Contact Center and CTI and NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center
Metric	Vonage Premier for Salesforce Voice Contact Center and CTI	NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center
Rating	★ 4.9 ★	4.6 ★
Total reviews	★ 1k	102
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	1 supported	10 supported
Listed since	May 2010	Jan 2014

AppRanks verdict

Generated from live data on this page

Based on the data on this page, Vonage Premier for Salesforce Voice Contact Center and CTI is the stronger choice for most Salesforce AppExchange merchants — 4.9★ vs NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center's 4.6★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Vonage Premier for Salesforce Voice Contact Center and CTI at paid, NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Vonage Premier for Salesforce Voice Contact Center and CTI has the larger user base (1,042 reviews vs 102), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Vonage Premier for Salesforce Voice Contact Center and CTI; mid-market and enterprise merchants with specific feature requirements should evaluate both — NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center's 102-review base may include the workflow context that matches your specific use case better than Vonage Premier for Salesforce Voice Contact Center and CTI's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Vonage Premier for Salesforce Voice Contact Center and CTI audit • NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center audit

Listed	May 22, 2010	January 9, 2014

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Vonage Premier for Salesforce Voice Contact Center and CTI	NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center
center	#4	#2
agent	#6	#1
agents	#5	#3
cti telephony	#7	#3
contact center	#8	#3

9. App details

Long-form description · keyword frequency

Vonage Premier for Salesforce Voice Contact Center and CTI

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm2×1.13%
crystal2×1.13%
crystal clear2×1.13%
depend2×1.13%

NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center

Personalize Interactions with Omnichannel Context: Customers want agents to know who they are and what they want without long explanations. NICE CXone Salesforce Agent gives your agents a 360-degree view of the customer, including insights into interactions across all channels. Increase Agent Efficiency: When agents have too many screens & applications to juggle, customer service suffers. Our integration streamlines omnichannel contact handling while improving agent efficiency. Use customer data—caller ID, IVR input, customer number, etc.—or CXone skills-based routing to connect customers to the ideal agent or queue. Integrated WEM capabilities empower agents to manage their schedules and performance directly in Salesforce. Deploy & Maintain with Ease: Integrations can be difficult and costly to develop, deploy & maintain. CXone Salesforce Agent lets you deploy an integrated contact center solution in minutes and download updates as needed. With the industry’s most unified, multichannel cloud platform, NICE inContact is affordable, easy to manage, fast and flexible to implement. We provide solutions for: ACD, IVR, Dialer, CTI, WEM (QM/WFM), & Analytics.

Top keywords

agent5×2.99%
agents4×2.40%
customer4×2.40%
cxone3×1.80%
deploy3×1.80%
salesforce3×1.80%
agent efficiency2×1.20%
contact2×1.20%

Vonage Premier for Salesforce Voice Contact Center and CTI vs NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center

Vonage Premier for Salesforce Voice Contact Center and CTI

1. Listing metadata

NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

9. App details

Frequently asked

Is Vonage Premier for Salesforce Voice Contact Center and CTI or NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center cheaper?

Which has better reviews, Vonage Premier for Salesforce Voice Contact Center and CTI or NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center?

Should I choose Vonage Premier for Salesforce Voice Contact Center and CTI or NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center?

Which is faster to set up, Vonage Premier for Salesforce Voice Contact Center and CTI or NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange stores?

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